Experience

MAN Truck & Bus Malaysia

• Malaysia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Head of Sales & Customer Solutions | General Manager

  • Aug 2021 - Present



MAN Truck & Bus SE

• Motor Vehicle Manufacturing
• 700 & Above Employee

• General Manager, After Sales

  • Nov 2016 - Jan 2022



Isuzu Malaysia Sdn. Bhd.

• • Apr 2014 - Nov 2016

  To monitor, support and design strategies for Parts Planning and Operation Dept to ensure performance and all task is carried out in accordance to SOP To monitor, support and design strategies for Warranty and QA Dept to ensure performance and all task is carried out in accordance to SOP To monitor, support and design strategies for Field Service Department to ensure performance and all task is carried out in accordance to SOP To design and innovate existing After Sales Division strategy in line with management direction of ISUZU MALAYSIA Collaborating with the CV Sales Division and LCV Sales Division to develop systems, process and strategy to optimize the after-sales business Hiring a positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes parts, warranty and field service departments). Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval. Effectively communicating with the department manager and sub-ordinates on a weekly basis to review departmental results against plan and ensure consistency with annual projections. Explaining the policies and procedures of the IMSB to all employees and following up with employees to ensure that these issues are understood and followed. Coordinating with respective department to ensure that records and analyses are correctly maintained. Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency. Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints. Ensure the accurate tracking and Monitoring of all Net Sales, Direct and Indirect Manpower Operating Expenses, Capital Expenditure and overdue control. Show less

• • Jul 2012 - Nov 2016

• • Feb 2009 - Nov 2012



Meco Equipment Engineers BV

• Machinery Manufacturing
• 1 - 100 Employee

• Section Head, Assembly

  • Jan 2007 - Feb 2009



Polymatech Malaysia Sdn. Bhd.

• Industrial Engineer

  • 2001 - 2005