Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Revenue Enablement Specialist

  • Jul 2023 - Present



StepOutside

• United States
• Professional Training and Coaching

• Instructional Design Consultant

  • Feb 2023 - Present



Homeward

• United States
• Real Estate
• 100 - 200 Employee

• L&D Manager, Sales & Growth Revenue

  • 2022 - 2023

  I am proud to have increased employee engagement by 86% at Homeward through gap analysis, Socratic methodology, and identifying sales associate needs. This resulted in a more motivated and productive team, which contributed to our company's overall success.



Better

• United States
• Financial Services
• 700 & Above Employee

• Enablement Specialist, Real Estate

  • 2021 - 2022

  Phoenix, Arizona, United States As the Sales Enablement Specialist at Better Real Estate, I successfully implemented a 30-day talent development program which resulted in 500 licensed real estate agents being onboarded in 6 months. This helped the company to achieve its goal of 4 closings a month per licensed agent across multiple real estate markets.



I V Y Labs

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Service Experience Manager

  • 2020 - 2021

  Phoenix, Arizona, United States As Service Experience Manager at IVY Labs, I led the leadership team in creating 3 different workflow playbooks, which helped to build a strong service program with a focus on creating a thoughtful, mental health-based approach to customer service. My efforts helped to improve NPS from 38 to 51.



Opendoor

• United States
• Real Estate
• 700 & Above Employee

• National Enablement Specialist, Real Estate Agent Trainer

  • 2018 - 2020

  Scottsdale, Arizona As National Corporate Trainer at Opendoor, I led the design and implementation of a 90-day organization-wide new hire onboarding program which contributed to an increase in key business initiatives, resulting in improved productivity and high-quality results across the organization

• Customer Experience Advocate

  • 2018 - 2019

  Phoenix, Arizona Area As the Customer Experience Advocate at Opendoor, I formalized 20+ technical materials which led to a significant increase in the skill level of 30 individual contributors. This helped the company to achieve its goal of expanding operations by having well-trained employees



City of Buckeye

• United States
• Government Administration
• 100 - 200 Employee

• Administrative Assistant

  • 2016 - 2018

  Buckeye, Arizona • Coordinated logistical support to a city of 75,000 residents. • Project Manager for citywide file digitization of over 600 employee confidential personnel files. • Executed routine administrative duties for the Human Resources department including account reconciliation. • Managed public-facing website content for the HR department providing updates for residents. • Coordinated secure processing with the US Department of State to issue applications for travel documents.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• 92G - Food Service Specialist, Cultural Support Team Leader

  • Jan 2009 - 2014

  Fort Drum, New York, United States • Organized logistical support to a Brigade of 1,400 - 3,000 Soldiers in remote field operations. • Maintained ration supply chains in deployment field feeding operations in Afghanistan. • Managed food supply and equipment inventory valued at an average of $3.5 Million across multiple feeding sites. • Supported U.S. Army Special Operations Forces (ARSOF) senior officers in multiple forward operating bases. • Provided training in regional culture, engagement, communication, civil… Show more • Organized logistical support to a Brigade of 1,400 - 3,000 Soldiers in remote field operations. • Maintained ration supply chains in deployment field feeding operations in Afghanistan. • Managed food supply and equipment inventory valued at an average of $3.5 Million across multiple feeding sites. • Supported U.S. Army Special Operations Forces (ARSOF) senior officers in multiple forward operating bases. • Provided training in regional culture, engagement, communication, civil reconnaissance, and tactical information collection. Show less