Customer Care Coordinator

• Apr 2021 - Present

HR\Payroll Specialist

• Jun 2014 - Nov 2018

• Updated employee files with new details such as changes in address or salary levels.• Responded to employee questions and requests for information in timely and knowledgeable fashion.• Maintained employee privacy and protected payroll operations by keeping all information confidential.• Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in wage rates.• Created weekly, monthly, and quarterly reports of payroll.• Prepared occupational classifications, job descriptions, and salary scales.• Worked with department managers to update job descriptions and position requirements.• Managed SAP ERP HR transactions (PA30, PA40, PA41, PPOM, PO13, PO10, HR reports transactions, etc).• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.• Verified applicant references and employment details.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Assisted in new hire orientation and recruitment process/bulk recruitment.• Assisted in vessel crew rewarding process.• Coordinated orientation program for new employees, including introduction to organization, staff rules, and responsibilities.• Coordinated employment testing for candidates, reviewed assessment scores and candidates' qualifications to determine eligibility.

Human Resources Specialist

• Aug 2009 - Jun 2014

• Reviewed and screened applicant resumes to identify qualified candidates.• Oversaw and managed hiring process and assisted human resources.• Interviewed candidates and conducted background checks and verification.• Created new employees' profiles in SAP ERP, operated individual data changes in database, in case of promotions, department changes or leaving job.• Coordinated orientation program for new employees, including introduction to organization, staff rules and responsibilities.• Worked with department managers to update job descriptions and position requirements.• Managed SAP ERP HR transactions (PA30, PA40, PA41, HR reports transactions, etc).