Experience

MedStar Solutions

• United States
• Events Services
• 1 - 100 Employee

• • Aug 2022 - Present

  As the Operations Manager for MedStar Solutions, my role is to provide oversight over a broad range mission-critical affairs, including:• Provider recruitment and retention• Personnel matters, such as maintaining certifications and licenses, policy adherence, and training needs• Event staff scheduling• Business Development• Planning and coordination for contracted events• Client relations• Information Technology, specifically the creation and maintenance of HIPAA-compliant electronic documentation tools• Authoring and maintenance of all company policies• Organization’s adherence to all federal, state, and local operational and privacy laws• Organizational training and continued education programs. Show less

• • May 2022 - Sep 2022

  In addition to providing elite medical care as described in previous roles, I assist with event EMS logistics including site setup, equipment distribution, staffing, egress planning, COVID or other infectious disease protocols, and critical incident management plans to further ensure the health and safety of event participants. I am responsible for assisting with the supervision, training, hiring, and development of new providers and ensuring that they understand and comply with local, state, and agency policies and protocols. I assist with inventory management, project management, and maintaining patient records following events. I am responsible for attending and engaging in pre-even meetings with various local and state emergency agencies, including Phoenix Fire Department, Phoenix Police Department, Department of Homeland Security, FEMA, and contract security agencies to coordinate emergency response between all agencies. Additionally, I have coordinated various community outreach events in which the goal was to educate the public and develop a higher level of trust between the community and its first responders. When needed, I also operate Rescue 1 – our Medium Duty chassis ambulance for on-site patient care. I successfully transitioned MedStar Solutions to a paperless charting system in an effort to improve HIPAA compliance and security, and streamline field operations for our providers rendering care. Show less

• • Jan 2021 - May 2022

  In addition to my responsibilities in my role as an EMT, I provided oversight at events when no supervisor was on-site to provide direction to field providers and necessary approvals for scenarios such as medevac activation. Assisted with the staffing of events and the coordination of event information, plans, and execution. I interacted with the client and other points of contact in the absence of management during events assigned. I monitored and mentored other staff and reviewed patient charts for completion and adequacy. I ensured equipment was on-site and set up and broken down, as required. Assisted with the training of new providers and assisted with pre- and post-event duties including gathering and returning medical equipment, emergency vehicles, operations and command trailers, etc. Show less

• • Jun 2019 - Jan 2021

  I employed my expanded emergency medical skills to provide non-transport emergency medical care to the participants of high-volume and remote events, such as conventions, music festivals and concerts, movie sets, and outdoor wilderness events where definitive care is expected to be 30 or more minutes away. In this role, I was responsible for responding to calls for medical care both as a solo provider and as part of a team of providers. When responding, I utilized wilderness navigation skills and tools to locate patients. I provided a prompt and thorough patient assessment to identify and address any existing life threats. When needed, my expanded skills and offline protocol authorized me to provide intravenous normal saline hydration or administer OTC meds, as appropriate. If able, and with approval from my superiors, we would utilize OHV vehicles to transport the patient to our treatment area for further evaluation and treatment. If unable to transport, I would work with local agencies to coordinate an appropriate medevac plan for the patient. Additionally, I serve as an escort driver for their Traffic division, ensuring families and friends are safely escorted from the place of service to the place of burial.Additionally, I serve as an escort driver for their Traffic division, ensuring families and friends are safely escorted from the place of service to the place of burial. Show less



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• • Jun 2020 - Aug 2022

  Arizona State University takes an innovative approach to simulate an in-person testing environment for students to encourage and uphold academic integrity and to maintain safety in the ever-changing health and social challenges around the world. I am supporting this mission by employing my analytical skills and technical proficiency to oversee testing, adoption, and management of both new and existing proctoring tools using ITIL systems such as Jira and ServiceNow. In addition, I manage the training of – and knowledge articles for – students, staff, and faculty members who use these tools. I coordinate with the vendors of our proctoring solutions to ensure they continue to meet the needs of the university and address any data security compromises that may have a negative impact on the ASU Community. I am responsible for data reporting for each proctoring solution used and have spearheaded the transition from manual to automated reporting. Show less

• • Aug 2019 - Jun 2020

  ASU is dedicated to providing an innovative, high-quality online education to Sun Devils from across the country and around the world, as well as online solutions for those ground students impacted by the COVID-19 pandemic. As a subject matter expert and tier 2 support analyst, I contributed to this dedication by providing advanced course- and system-level support and critical outage management for ASU’s online learning management system, various third-party learning technology integrations, and online proctoring tools employed throughout courses. Support was provided to a large community of students, instructors, course designers, and other ASU affiliates. Show less

• • Nov 2016 - Aug 2019

  ASU’s Experience Center - the university’s “front door” for support - aims to provide ASU students, staff and faculty members, and members of the Arizona community a one-stop solution for all of their ASU-related needs. Utilizing my diverse skill sets, I continually helped to achieve this goal by providing support for university services such as email, internet, online courses, account services, desktop support, parking and transit services, and facilities management. In furtherance of this objective, I assisted with the onboarding and training of agents and served as the team’s subject matter expert for various instructional and technical tools. To support the organization’s dedication to its surrounding community, I also served as a member of ASU’s Emergency Response team. This team handles emergent and non-emergent communication needs for the surrounding communities (City of Phoenix, Maricopa County, and the State of Arizona) in the event of a catastrophic event such as natural disasters, mass casualty incidents, etc. Show less



Blue Cross Blue Shield of Arizona

• United States
• Insurance
• 700 & Above Employee

• Customer Service - Local Claims

  • May 2014 - Feb 2016

  This was a highly specialized customer service position with an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry. As a Local Claims agent, I educated members about their coverage options under their current health insurance plans and adjudicated incoming health and disability insurance claims sent in by both medical providers and their patients. I handled appeals and re-adjudication of claims in accordance with each provider's contract with us, the insurer. As a licensed Insurance Producer, I assisted current and prospective members in choosing the right health, disability, and Medicare plans for them and/or their families, either directly through Blue Cross Blue Shield, or through the Health Insurance Marketplace. I wrote insurance policies and coordinated the enrollment of these plans following application. I assisted with billing issues, coverage deficits, etc. Show less



Watts Water Technologies

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Team Lead

  • Feb 2012 - May 2014

  WATTS Water Technologies is committed to providing industry-leading water solutions to improve water quality and acquisition in commercial, industrial, and residential applications. In the residential sector, I utilized my skills to lead the customer service team tasked with providing support for various private residential water quality products. My duties included agent training and supervision, advanced technical support for water treatment systems, and coordination and management of the Costco Install program, offering free installations for new customers. Show less



Qualfon/Center Partners

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Advanced Billing Specialist/Product Agent

  • Mar 2009 - Jun 2011

  CenterPartners is a leader in customer contact solutions. My position as an Advanced Billing Specialist for their TiVo, Inc. account focused on correcting any billing discrepancies for customers. In my work, I facilitated nearly sixty calls daily in addition to approximately thirty daily emails to address advanced billing discrepancies between us, the customer, and their financial institutions. CenterPartners is a leader in customer contact solutions. My position as an Advanced Billing Specialist for their TiVo, Inc. account focused on correcting any billing discrepancies for customers. In my work, I facilitated nearly sixty calls daily in addition to approximately thirty daily emails to address advanced billing discrepancies between us, the customer, and their financial institutions.



Subway

• Restaurants
• 700 & Above Employee

• Assistant Store Manager

  • Feb 2004 - Nov 2009

  In this role, I assisted the store manager with all administrative and customer service-related tasks within the store. I managed product inventory and stock orders. I oversaw the closing shift of the store, including six crew members. I ensured that the store was well kept and that it was ready for business the following day. In this role, I assisted the store manager with all administrative and customer service-related tasks within the store. I managed product inventory and stock orders. I oversaw the closing shift of the store, including six crew members. I ensured that the store was well kept and that it was ready for business the following day.