Experience

Associated Students, Inc. | Sacramento State

• United States
• Higher Education
• 1 - 100 Employee

• Administrative Assistant III

  • Jul 2023 - Present

• Administrative Assistant II

  • Jan 2023 - Jul 2023

  ◦ Supervising Customer Service Representatives including the oversight of Dollars for Clubs and Organizations (DOC), National Transportation Funds (NTF) and National Championship Funds (NCF).

• Administrative Assistant

  • May 2022 - Jan 2023

  ◦ Supporting the Executive & Board Associate and Executive Director for overall success of the organization.◦ Coordinating all material for ASI Board of Directors Meetings. ◦ Organizing all the details and logistics for the Board of Directors events, including travel, reservations, and facilities.◦ Updating the ASI website, including but not limited to uploading Board Meeting videos, Agendas, Minutes, and Board Reports.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Advisor

  • Feb 2022 - Apr 2022

  ◦ Managed a high volume of inbound calls, to support customers iOS devices. ◦Troubleshooted iOS devices, while maintaining an exceptional customer experience. ◦ Provided resources to customers in regards to their products with the goal of enriching their call experience. ◦ Completed detailed case notes after every call. ◦ Managed a high volume of inbound calls, to support customers iOS devices. ◦Troubleshooted iOS devices, while maintaining an exceptional customer experience. ◦ Provided resources to customers in regards to their products with the goal of enriching their call experience. ◦ Completed detailed case notes after every call.



GLS US

• United States
• Truck Transportation
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - Jan 2022

  ◦ Managed a high volume of outbound calls to coordinate meetings and appointments. ◦ Assisted with invoicing, document control, and financial reporting. ◦ Responsible for tracking detailed logs of client accounts and maintaining a book of business. ◦ Utilized Outlook and Excel to remain organized with appointment lists, billing, and accounting. ◦ Maintained quantitative and qualitative data using excel. ◦ Focused on account growth and client relationships. ◦ Managed a high volume of outbound calls to coordinate meetings and appointments. ◦ Assisted with invoicing, document control, and financial reporting. ◦ Responsible for tracking detailed logs of client accounts and maintaining a book of business. ◦ Utilized Outlook and Excel to remain organized with appointment lists, billing, and accounting. ◦ Maintained quantitative and qualitative data using excel. ◦ Focused on account growth and client relationships.



Western Management Property Consultants

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Consultant

  • Jul 2021 - Sep 2021

  ◦ Increased revenue by turning apartment inquiries into leasing agreements. ◦ Exceeded daily quota of following up with more than 20 leads and prospects. ◦ Processed applications quickly and efficiently, leading to more successful rentals. ◦ Nurtured tenant relationships to increase renewal rates and maxime property occupancy. ◦ Increased revenue by turning apartment inquiries into leasing agreements. ◦ Exceeded daily quota of following up with more than 20 leads and prospects. ◦ Processed applications quickly and efficiently, leading to more successful rentals. ◦ Nurtured tenant relationships to increase renewal rates and maxime property occupancy.



Associated Students, Inc. | Sacramento State

• United States
• Higher Education
• 1 - 100 Employee

• Classroom Assistant II

  • Jan 2021 - May 2021

  ◦ Attended weekly mandatory meetings and trainings that focused on how to continuously create a positive learning environment for the children. ◦ Responsible for creating fun and innovative activities along with weekly circle times that engaged the children. ◦ Educating, interacting, and actively engaging with the children through play, projects, art, music and literature. ◦ Attended weekly mandatory meetings and trainings that focused on how to continuously create a positive learning environment for the children. ◦ Responsible for creating fun and innovative activities along with weekly circle times that engaged the children. ◦ Educating, interacting, and actively engaging with the children through play, projects, art, music and literature.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Nov 2016 - May 2018

  ◦ Cross selling and up selling different solutions to new and existing clients. ◦ Assisted with binding new auto and home insurance sales. ◦ Reviewed insurance policies for existing clients, recommended changes and insurance increases to meet needs. ◦ Effectively added new lines of businesses by explaining benefits of bundling policies for new and existing clients. ◦ Spearheaded and managed social media presence for the agency to effectively increase book of business. ◦ Responsible for accounting each day’s finances, which included verifying, organizing, and reporting all financial transactions. Show less