Isabela B.
UX Writer - Conversational Design at Simplr- Claim this Profile
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Topline Score
Bio
Greg Bennett
Isabela reported to me for two quarters as a Conversation Design Senior at Salesforce. Isabela’s design sense and stakeholder management skills are her strengths—she carefully guided teams that are new to developing conversational solutions in her time reporting to me, and her Product Management counterpart on Education Cloud always spoke positively to me on her contributions to their Education Bot Cookbook for Salesforce customers. As a manager, I appreciated Isabela’s trust and candor—giving timely and specific updates regarding what she needed help with and why—a trait that made my job much easier as a leader. I recommend Isabela for organizations looking to mature their conversational AI practice and up level their design craft overall. I look forward to seeing Isabela continue to blossom in this space.
Brandon Smith
Isabela is a great designer. During the year that we worked together, her curiosity and creativity helped us problem solve and create value. Isabela also excels in self-management, and she showed initiative by recommending ideas that weren’t already in her backlog. But most importantly, Isabela held strong values and was a consummate teammate - especially in big moments. I can’t recommend her enough for future design projects.
Greg Bennett
Isabela reported to me for two quarters as a Conversation Design Senior at Salesforce. Isabela’s design sense and stakeholder management skills are her strengths—she carefully guided teams that are new to developing conversational solutions in her time reporting to me, and her Product Management counterpart on Education Cloud always spoke positively to me on her contributions to their Education Bot Cookbook for Salesforce customers. As a manager, I appreciated Isabela’s trust and candor—giving timely and specific updates regarding what she needed help with and why—a trait that made my job much easier as a leader. I recommend Isabela for organizations looking to mature their conversational AI practice and up level their design craft overall. I look forward to seeing Isabela continue to blossom in this space.
Brandon Smith
Isabela is a great designer. During the year that we worked together, her curiosity and creativity helped us problem solve and create value. Isabela also excels in self-management, and she showed initiative by recommending ideas that weren’t already in her backlog. But most importantly, Isabela held strong values and was a consummate teammate - especially in big moments. I can’t recommend her enough for future design projects.
Greg Bennett
Isabela reported to me for two quarters as a Conversation Design Senior at Salesforce. Isabela’s design sense and stakeholder management skills are her strengths—she carefully guided teams that are new to developing conversational solutions in her time reporting to me, and her Product Management counterpart on Education Cloud always spoke positively to me on her contributions to their Education Bot Cookbook for Salesforce customers. As a manager, I appreciated Isabela’s trust and candor—giving timely and specific updates regarding what she needed help with and why—a trait that made my job much easier as a leader. I recommend Isabela for organizations looking to mature their conversational AI practice and up level their design craft overall. I look forward to seeing Isabela continue to blossom in this space.
Brandon Smith
Isabela is a great designer. During the year that we worked together, her curiosity and creativity helped us problem solve and create value. Isabela also excels in self-management, and she showed initiative by recommending ideas that weren’t already in her backlog. But most importantly, Isabela held strong values and was a consummate teammate - especially in big moments. I can’t recommend her enough for future design projects.
Greg Bennett
Isabela reported to me for two quarters as a Conversation Design Senior at Salesforce. Isabela’s design sense and stakeholder management skills are her strengths—she carefully guided teams that are new to developing conversational solutions in her time reporting to me, and her Product Management counterpart on Education Cloud always spoke positively to me on her contributions to their Education Bot Cookbook for Salesforce customers. As a manager, I appreciated Isabela’s trust and candor—giving timely and specific updates regarding what she needed help with and why—a trait that made my job much easier as a leader. I recommend Isabela for organizations looking to mature their conversational AI practice and up level their design craft overall. I look forward to seeing Isabela continue to blossom in this space.
Brandon Smith
Isabela is a great designer. During the year that we worked together, her curiosity and creativity helped us problem solve and create value. Isabela also excels in self-management, and she showed initiative by recommending ideas that weren’t already in her backlog. But most importantly, Isabela held strong values and was a consummate teammate - especially in big moments. I can’t recommend her enough for future design projects.
Credentials
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Conversational Marketing Certified
DriftMar, 2020- Nov, 2024
Experience
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Simplr
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United States
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Software Development
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1 - 100 Employee
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UX Writer - Conversational Design
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Apr 2022 - Present
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Conversation Design Senior
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Sep 2021 - Apr 2022
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The Home Depot
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United States
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Retail
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700 & Above Employee
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Conversation Designer
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Jan 2021 - Sep 2021
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Drift
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United States
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Software Development
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300 - 400 Employee
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AI Conversation Designer
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Mar 2020 - Jan 2021
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SCC Soft Computer
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United States
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Software Development
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400 - 500 Employee
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Technical Writer
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Jun 2019 - Mar 2020
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Content Producer
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2016 - 2017
Created multi-media presentation shown to international audiences and governments, including Moza bint Nasser, current wife to the Emir of the State of Qatar. Assisted in editing and writing copy for website content. Created multi-media presentation shown to international audiences and governments, including Moza bint Nasser, current wife to the Emir of the State of Qatar. Assisted in editing and writing copy for website content.
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Education
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Webster University
Bachelor's degree, English Language and Literature, General -
Webster University
Bachelor's degree, Public Relations, Advertising, and Applied Communication