Engineering Manager

• May 2022 - Present

Lead Engineer

• Oct 2020 - May 2022

Quality Assurance Team Lead

• Nov 2019 - Oct 2020

Senior Automation and CI Engineer

• Dec 2017 - Nov 2019

QA Engineer

• Feb 2016 - Dec 2017

Junior QA Engineer

• Feb 2015 - Feb 2016

Technical Support & Customer Service

• Dec 2012 - Feb 2015

• Resolved customer issues efficiently and as swiftly as possible, in order to maintain a high level of customer service for customers. Including, exchanges, refunds and other issues. • A sound understanding to the Data Protection and Sales of Goods Act. • Processed sales while ensuring the customer purchased items that matched their needs and that they had all that they required to ensure it worked with any additional pieces of equipment owned or purchased. • Operated a checkout in a professional manner with a thorough understanding of the various payment methods available. • Responsible for the auditing of large amounts of cash on a daily basis ensuring procedures and requirements were fulfilled inline with company policy. • Responsible for the safe balancing of cash with an average value of £40,000 ensuring that all relevant documentation was completed accurately and ready for transfer to the bank. • Carried out auditing of large amounts of stock with a retail value of over £1,000,000 within a tight deadline while maintaining accuracy and precision. • Conducting one to one tutorials to members of the public on how to use their computing devices and when necessary conducted tutorials over the telephone. • Set up computing equipment and peripherals for first time use in order to ensure customers could use equipment straight out of the box. • Resolved software related issues with computing equipment and upgrading PC components. • Constantly achieved and surpassing KPI's assigned to me. • Tailored features and benefits of product support to customer’s needs. Show less

Sales Adviser

• Sep 2012 - Dec 2012

• Maintained a great understanding of all items that were available to purchase in order to ensure customers were advised correctly at all times. • Familiarised with the various payment methods available ensuring cashpoint and processing sales were completed • Confident in answering general enquires guaranteeing customer satisfaction. • Maintained a great understanding of all items that were available to purchase in order to ensure customers were advised correctly at all times. • Familiarised with the various payment methods available ensuring cashpoint and processing sales were completed • Confident in answering general enquires guaranteeing customer satisfaction.