Experience

L&Q

• United Kingdom
• Real Estate
• 100 - 200 Employee

• • May 2022 - Present

  3rd Line Support

• • Jun 2019 - May 2022

  3rd Line Infrastructure Support.



Saint-Gobain

• France
• Wholesale Building Materials
• 700 & Above Employee

• Infrastructure Support Analyst

  • Nov 2016 - May 2019



LT UK CONSULTANCY LIMITED

• Manchester, United Kingdom

• Director

  • Apr 2015 - Sep 2017

  IT Consultant IT Consultant



GM Shared Services (hosted by NHS Oldham CCG)

• Bolton, Bury, Rochdale, Wigan

• Contractor - Backup Operator

  • Apr 2015 - Oct 2016

  Fixed term contract. I worked in the NHS on multi-site backup systems covering the NW, mainly Rochdale, Bolton, Bury and Wigan. This consisted of daily checks, working with HP tape libraries and disk to disk to tape systems. A variety of backup software including Backup Exec, Veeam, Dell EqualLogic snapshots and NetApp on command system manager. This involved remote working and site visits across the North West. Making sure regular successful backups are made, relevant off site and monthly archives are taken and stored in the correct manner is highly important when dealing with highly sensitive and confidential data such as patient records. The role also incorporated hardware monitoring of each sites servers, logging failures such as PSUs and hard drives in SANs and NASs and replacing as needed. This role required me to have good time management skills, working remotely but also with a larger team in different areas and a high level of attention to detail. Show less



HSL Group Holdings Limited

• United Kingdom
• Events Services
• 1 - 100 Employee

• IT Manager

  • May 2014 - Apr 2015

  I was employed as the IT manager, responsible for the company's IT computer system based in Blackburn. Working on and managing a large complex vitalised server and VDi based system. I was responsible for around 50 computer users working on a Citrix VDi based system. With VMware virtualised servers. Initially working with my assistant to cover daily tasks, but now working on my own, closely liaising with senior managers and directors on projects. Daily task vary from monitoring and maintaining the large number of VMware virtualised servers and Citrix VDi based desktops, networked printers, PBX based phone system, Computer based building heating system, fire and security alarm systems, IP and CCTV cameras, general desktop support plus other IT related tasks, Which can consist of server upgrades, PC and laptop repair or builds. I also monitored, update and resolve any issues that may arise on the Microsoft Windows 2012 Datacenter Edition servers. And the Microsoft the Microsoft Exchange Server 2010. On Exchange I manage users mailboxes, distribution groups, mail forwards and mailbox access rights. Monitor mail flow and database store sizes and disk space. As well as setting up Activesync and Outlook web access for some mobile workers. I also have experience of GFi Mailarchiver that is used to allow users to keep old emails without blocking up their mailbox and the Exchange server. I had a high level of responsibility, as it incorporates not only security of company data via the IT infrastructure but also the security of the building and its safety in relating to the fire alarm system. I worked with VMware vSphere, Citrix server, Citrix VDi in a box, Microsoft Windows 7 Enterprise and Server 2012 Datacenter, Barracuda SPAM filter, GFI mailarchiver, Veeam backup and Untangle. Show less



Riverbank IT Management | part of the Air IT group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Consultant - Fixed term contract

  • Feb 2013 - May 2014

  Senior IT Consultant. I was employed on a fixed term contract to work on a customer’s site in Manchester. Working on a highly sensitive government bid for a nuclear decommissioning project with two multinational businesses. I was responsible for around 100 on site users and around 50 users working remotely in the USA. I worked closely with both company’s IT departments in the USA. Daily work consisted of making sure backups were completed correctly in Veeam and the security of these drives. Checking and being an onsite contact to help maintain the 20 high availability clustered servers that were running in VMware. Along with all the users using supplied equipment or their own as well as all the VMware virtual desktops. And managing permissions for users with in the SharePoint site. Plus many other daily tasks from video conferencing, PC/laptop repair and printer maintenance. We had about 90 onsite users with a further 50 working remotely in different time zones back in the USA. Making it an almost 24/7 operation. I have enhanced security clearance which allowed me to work on the system and the restricted area which very few people had access too. I was involved in staff training on the system and being on call at critical times in the project. I worked with a lot of senior people on very specialised and sensitive information, both onsite and remotely back in the USA. Show less



PST Legal IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support

  • Jun 2012 - Feb 2013

  My role involves 2nd line support on a remote support help-desk. But also includes some 3rd line work and site visits. This involves working as part of a team, prioritising calls and using the Autotask call logging system. I have been involved with large multi-site remote managed anti-virus rollouts. Monitored and maintained backup systems and patch management. I have carried out encryption of laptops and PCs that complies with strict government standards. Managed servers ranging from SBS 2003, 2008 and 2012. Server and Exchange and Microsoft Hyper V. As well as working on large multi-site networks. PST's customers are the legal sector, solicitors and barristers. So I have knowledge of working in sector where response time is vital and security is highly important. I have also done a lot of work with mobile devices, Android, iOS, Windows Mobile and Blackberry and Blackberry Server. I have good working knowledge of Mac OS and I have started working with Windows 8. I have gained knowledge of working in a very specialised sector that requires reliability, quick responses and trustworthiness. Show less



BYTEWYSE COMPUTERS LIMITED

• Information Technology & Services

• Support Engineer

  • Nov 2007 - Jun 2012

  I have a very varied experience with the general public and commercial clients dealing with them through a variety of mediums, telephone, face to face, electronically (remote access and email). I have a responsive manner when dealing with customers, facilitating the requirements by logging and solving enquiries. As my responsibilities and case management skills have grown with this position I have become skilled at work prioritising and managing caseloads. I have exceptional time, resource and people management skills, often being held responsible for junior members of staff and the department budgets and resources. I have installed and manage Windows 2003 – 2008 R2 Servers, Exchange Server and Windows 2003 – 2011 SBS servers on different sites for customers. I also have experience of working with older systems such as Server 2000. On a desktop level I have daily contact ranging from Windows 98 – Windows 7. Both in a domestic and commercial environment. I was heavily involved in smart phone configuration, from Blackberry BES installations, to Android and iPhone exchange set up. My role also involves networking. From installing cabling in buildings, installing patch panels and switches into comms cabinets. And configuring routers. From basic set-ups to multi-site point to point VPNs. Show less



Chamberlain Doors Ltd

• United Kingdom
• Wholesale
• 1 - 100 Employee

• IT Support / Manager

  • Nov 2000 - Nov 2007

  I managed the IT department on a daily basis and liaised with the Managing Director and Chairman on various projects. I frequently used NT4, 2000 and 2003 servers, Microsoft Exchange 2003, IIS and Microsoft Dynamics. I can add, remove or edit user accounts, maintain and configure company anti-virus system and develop various Access databases to help solve problems and improve the running of various areas of the company, e.g. as load planning and fleet management. I regularly wrote reports using various tools such as Crystal, Cyber Query and FRx. I undertook the responsibility for server configuration, patch panel connections, workstation specs and configuring/set-up. Provision of desktop support to all the members of staff and help with both hardware and software problems covering most modern and frequently used software packages. I also was deeply involved with the formulation and implementation of the company's web site development. I have supported and repaired prining hardware from MFP, BW and colour lasers to high capacity wide format dot-matrix printers. I was also responsible for maintaining UNIX legacy system. AS well as the new Microsoft SQL server system. Show less