Experience

Community of Christ

• United States
• Religious Institutions
• 200 - 300 Employee

• Administrative Assistant

  • Mar 2020 - Present

  •Manage communications including: editing and publishing weekly updates on the website, contributing to social media channels, creating promotional materials such as brochures, programs, flyers and graphics for social media, maintaining the website and participating in Zoom meetings •Assist the Mission Centre President with creation and distribution of emails through Mailchimp and Outlook •Participate in planning and support roles for special events •Serve as a point of contact for people seeking information about programs and services in the Mission Centre



Zenni Optical

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2018 - Jan 2019

  •Handled calls from clients and provided assistance in a timely manner. •Guided customers through the process of ordering glasses online. •Be a problem solver, find the root cause of the problem, when applied and satisfy customer expectations during the call. •Rigorously followed and adhered to the policies of the company. •Handled calls from clients and provided assistance in a timely manner. •Guided customers through the process of ordering glasses online. •Be a problem solver, find the root cause of the problem, when applied and satisfy customer expectations during the call. •Rigorously followed and adhered to the policies of the company.



Salud Digna

• Mexico
• Hospitals and Health Care
• 700 & Above Employee

• Front Desk Receptionist

  • Jul 2017 - Dec 2017

  ●Answered questions about lab studies offered by the clinic, the cost and preparation. ●Received, organized, and delivered a large number of clinical results to the patients. ●Directed patients to the appropriate services at the clinic. ●Cashier services and cash management. ●Answered questions about lab studies offered by the clinic, the cost and preparation. ●Received, organized, and delivered a large number of clinical results to the patients. ●Directed patients to the appropriate services at the clinic. ●Cashier services and cash management.



Eficasia

• Mexico
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Contact Center Agent

  • Jan 2017 - Feb 2017

  •Assisted callers over the phone to settle appointments related to the Secretary of Foreign Relations in Mexico •Provided an excellent customer service on every call. •Be a problem solver and be clear. •Followed established scripts and the process during every call. •Adhered to metrics and policies of the company. •Assisted callers over the phone to settle appointments related to the Secretary of Foreign Relations in Mexico •Provided an excellent customer service on every call. •Be a problem solver and be clear. •Followed established scripts and the process during every call. •Adhered to metrics and policies of the company.



EW360mx

• Mexico
• Advertising Services
• 1 - 100 Employee

• Community Manager

  • Oct 2016 - Dec 2016

  •Published on social networks for different accounts / clients •Proposed social media networking strategies •Covered events with videography and digital photography •Edited and created videos •Designed media plans and media kits to meet clients needs •Published on social networks for different accounts / clients •Proposed social media networking strategies •Covered events with videography and digital photography •Edited and created videos •Designed media plans and media kits to meet clients needs



Telvista

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Sep 2016

  •Handled calls from clients expertly and efficiently with on-the-spot problem solving •Provided detailed information about products offered by the company •Provided an excellent customer service on every call. •Be a problem solver, give additional support and identify other needs. •Adhered to metrics and policies of the company •Handled calls from clients expertly and efficiently with on-the-spot problem solving •Provided detailed information about products offered by the company •Provided an excellent customer service on every call. •Be a problem solver, give additional support and identify other needs. •Adhered to metrics and policies of the company



TUDN

• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Video Editor

  • Sep 2015 - Dec 2015

  •Video editing •Supported in the production and writing department •Realization of teasers •Video editing •Supported in the production and writing department •Realization of teasers



Centro Nacional de las Artes

• Government Administration
• 1 - 100 Employee

• Community Manager / Video Editor

  • Mar 2014 - Sep 2015

  •Wrote articles of interest for the website •Edited photos and videos •Coordinated information in print and digital media •Updated content on website and social networks •Supported secretarial and administrative activities •Covered cultural and artistic events for the website •Wrote articles of interest for the website •Edited photos and videos •Coordinated information in print and digital media •Updated content on website and social networks •Supported secretarial and administrative activities •Covered cultural and artistic events for the website



Las Tapatias Mexican Restaurant

• United States
• Restaurants

• Food Server

  • Sep 2012 - Jan 2013

  •Provided a friendly and welcoming service to customers and patrons •Offered and served meals to clients •Kept my workstation, tables and chairs clean and ensured food freshness •Created a friendly environment between coworkers and clients •Provided a friendly and welcoming service to customers and patrons •Offered and served meals to clients •Kept my workstation, tables and chairs clean and ensured food freshness •Created a friendly environment between coworkers and clients



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2011 - Jul 2012

  •Provided guidance and assistance to customers over the world •Provided relevant information regarding money transfers to clients. •Provided an excellent customer service on every call. •Be a problem solver, gave additional support and identify other needs. •Adhered rigorously to policies of the company. •Provided guidance and assistance to customers over the world •Provided relevant information regarding money transfers to clients. •Provided an excellent customer service on every call. •Be a problem solver, gave additional support and identify other needs. •Adhered rigorously to policies of the company.



El Nuevo Mundo Mexico

• Mexico
• Consumer Services
• 1 - 100 Employee

• Stocker and sales associate

  • Nov 2010 - Aug 2011

  •Greet customers, and complete customer order. •Stock shelves and containers. •Unpack and weigh merchandise. •Food storage and packaging. •Cleaning and maintenance. •Review expiration dates for merchandise. •Handling of cash, scale and utensils. •Greet customers, and complete customer order. •Stock shelves and containers. •Unpack and weigh merchandise. •Food storage and packaging. •Cleaning and maintenance. •Review expiration dates for merchandise. •Handling of cash, scale and utensils.



Arturo Mundet Senior Home

• Mexico City Metropolitan Area

• Caregiver

  • Jul 2010 - Sep 2010

  •Assisted in feeding •Supported in the transfer to the medical service and follow-up in medical treatment care •Helped in transfers to different areas of the center •Diaper changing and dirty laundry collection •Supported in the supervision of night rest •Delivery of clean clothes and support in cleaning •Supervised daily routine activities •Assisted in feeding •Supported in the transfer to the medical service and follow-up in medical treatment care •Helped in transfers to different areas of the center •Diaper changing and dirty laundry collection •Supported in the supervision of night rest •Delivery of clean clothes and support in cleaning •Supervised daily routine activities