Experience

Southern Avenue Charter Elementary School of Academic Excellence and Creative Arts

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Systems Analyst Manager

  • Jun 2022 - Present



Southern Avenue Charter School

• IT Systems Analyst

  • Jul 2011 - Jun 2022

  Maintenance and implementation of IT/IS systems at SACS campus-wide in addition to the following current Computer Support/Information Technology assignments: Inventory/asset management via Excel In-house hardware replacements and repairs (HPs only) Networking Virus removals Software installations (as well as updates, upgrades, and downgrades) LCD projector and other media setups Troubleshooting with Lenovo/IBM, Hewlett-Packard, and Apple desktops and business notebooks containing Win7, Win8, and Mac OSX, respectively Data backup, recovery, and restoration Imaging/"ghosting" Hewlett-Packard business notebooks and desktops using Symantec Ghost Suite Building/profiling desktops and business notebooks for teachers and staff Installing Hewlett-Packard printers and corresponding ink cartridges Equipment setups in various classrooms Shipments via FedEx Certifying Java SE and Adobe Flash Player for EPGY Stanford Math and Reading Show less



Christian Brothers University

• Help Desk Sub

  • May 2009 - Dec 2009

  o Troubleshooted with Windows XP o Delivered/retrieved mail o Performed printer maintenance o Reset passwords o Reported work orders o Answered switchboard/help desk calls o Troubleshooted with Windows XP o Delivered/retrieved mail o Performed printer maintenance o Reset passwords o Reported work orders o Answered switchboard/help desk calls



ALSAC/St. Jude Children's Research Hospital

• Intern (Client Services)

  • Feb 2009 - May 2009

  o Connected to networks in main building and other regions o Troubleshooted with Windows XP o Installed printers by replacing ink, toner cartridges, and maintenance kits, as well as running streak clean-ups under the sub-menus o Set up equipment for employees at their cubicles and offices o Shipped out equipment to regional and home users o Installed memory in desktops and laptops o Offered Remote Assistance o Imaged hard drives in desktops and laptops o Built/profiled desktops and laptops to employees o Set up Citrix to employees at NEO and outside of the region Show less