Project Lead

• Feb 2022 - Present

Managing Partner

• Oct 2021 - Feb 2022

Project Lead

• Aug 2020 - Aug 2021

Led the scheduling and workforce strategy for Chick-fil-A's Leadership Development Program. Led the scheduling and workforce strategy for Chick-fil-A's Leadership Development Program.

Program Liaison - Trainer Resourcing

• Jan 2016 - Aug 2020

Lead 5 Team Members who support the organization's flagship program. Designed "Equip Sessions" to support and develop approximately 25 Chick-fil-A Trainers through learning sessions with Subject Matter Experts. Redesigned and currently maintain facilitator guides for technical training in the Fundamentals training program. Build and maintain positive partnerships with key stakeholders to best represent their content within the Fundamentals program.

Chick-fil-A Trainer

• Sep 2014 - Aug 2020

Facilitate training classes for Fundamentals, Checkpoint, Certified Trainer, Basecamp, and new Chick-fil-A rollouts. Consulting to Operators and their leaders on restaurant operations.

Grand Opening Certified Trainer

• Dec 2010 - Oct 2014

Served and supported Operators in developing a team of new employees. Trained team members on operational procedures and standards within the restaurant. Developed and trained key leaders within the restaurant

Sr. Director of Operations

• Jul 2008 - Sep 2014

Invested in a team that strives to execute excellence in the restaurant. Developed an environment in which the team has a passion for providing remarkable experiences for guests. This included implementing training procedures to ensure consistent quality in both the food and service. Results of these procedures were evaluated through monitoring labor productivity and food cost to achieve increased financial return. In addition, managerial tasks included labor scheduling and payroll.