Johan Bout
Senior consultant at Nordic Insurance Software- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
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French Elementary proficiency
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Danish Professional working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Katleen Vanderhallen
I have had the opportunity to work with Johan when I was Service Manager. Johan was the lead, SPOC to my account into the WINTEL services organization. He attentively guided his leveraged team to work with and for the client in a way that would best service the client at all times. His role was to give the full dedication to the client it deserves while maximizing and optimizing the leveraging in the back. He did this thru wide knowledge technical and client, diligently scheduling and unambiguous prioritization of the tasks presented to him.
Mario Super
Working with Johan was a real pleasure. His approach as a service manager for its customers in conjunction with the internal organization shows of true professionalism. A real people manager who does not lose sight of goals.
Katleen Vanderhallen
I have had the opportunity to work with Johan when I was Service Manager. Johan was the lead, SPOC to my account into the WINTEL services organization. He attentively guided his leveraged team to work with and for the client in a way that would best service the client at all times. His role was to give the full dedication to the client it deserves while maximizing and optimizing the leveraging in the back. He did this thru wide knowledge technical and client, diligently scheduling and unambiguous prioritization of the tasks presented to him.
Mario Super
Working with Johan was a real pleasure. His approach as a service manager for its customers in conjunction with the internal organization shows of true professionalism. A real people manager who does not lose sight of goals.
Katleen Vanderhallen
I have had the opportunity to work with Johan when I was Service Manager. Johan was the lead, SPOC to my account into the WINTEL services organization. He attentively guided his leveraged team to work with and for the client in a way that would best service the client at all times. His role was to give the full dedication to the client it deserves while maximizing and optimizing the leveraging in the back. He did this thru wide knowledge technical and client, diligently scheduling and unambiguous prioritization of the tasks presented to him.
Mario Super
Working with Johan was a real pleasure. His approach as a service manager for its customers in conjunction with the internal organization shows of true professionalism. A real people manager who does not lose sight of goals.
Katleen Vanderhallen
I have had the opportunity to work with Johan when I was Service Manager. Johan was the lead, SPOC to my account into the WINTEL services organization. He attentively guided his leveraged team to work with and for the client in a way that would best service the client at all times. His role was to give the full dedication to the client it deserves while maximizing and optimizing the leveraging in the back. He did this thru wide knowledge technical and client, diligently scheduling and unambiguous prioritization of the tasks presented to him.
Mario Super
Working with Johan was a real pleasure. His approach as a service manager for its customers in conjunction with the internal organization shows of true professionalism. A real people manager who does not lose sight of goals.
Credentials
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ITIL® Expert in IT Service Management
APMGJul, 2012- Oct, 2024 -
ITIL® v3 Managing Across the Lifecycle
APMGJul, 2012- Oct, 2024 -
ITIL® 2011 Intermediate Qualification: Continual Service Improvement
APMGMay, 2012- Oct, 2024 -
ITIL® 2011 Intermediate Qualification: Service Operation
APMGMay, 2012- Oct, 2024 -
ITIL® 2011 Intermediate Qualification: Service Transition
APMGApr, 2012- Oct, 2024 -
ITIL® v3 Intermediate Qualification: Service Design
APMGMar, 2012- Oct, 2024 -
ITIL® v3 Intermediate Qualification: Service Strategy
APMGFeb, 2012- Oct, 2024 -
ITIL® v3 Foundation
EXINJun, 2011- Oct, 2024 -
MCP
Microsoft
Experience
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NIS - Nordic Insurance Software
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Denmark
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IT Services and IT Consulting
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1 - 100 Employee
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Senior consultant
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Oct 2021 - Present
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Consultant
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Aug 2015 - Oct 2021
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TARQ-PCI
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Sep 2012 - May 2015
• For a multitude of small and midsized companies o Responsible for the delivery of agreed (Cloud) services through: o Service level management: creation and maintenance of SLA’s and supporting documents; reporting of the IT services delivered; recurring consultation with customers; together with the technical departments proactively ensuring the optimal services to the customers; initiating improvement plans in case of not meeting the service levels o Service request management: assessing if service requests are within scope of contract; assigning and monitoring accepted service requests o Problem management: coordination of the root cause analysis process in case of a significant service interruption • Responsible for formal communication with customers • Responsible for setting up procedures and guidelines with regard to service management processes Show less
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Service Manager
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2008 - Feb 2011
• At customers Argenta, Daikin, Delta Lloyd Life, FAVV, Flemish government, Telfort, Swedish Post responsible for: o Service level management: coordination and reporting of the IT services delivered; o Service request management: assess and assign service requests; o Problem management: coordination of the root cause analysis process in case of a significant service interruption; o Financial management: responsible for the financial performance of a contract; o Asset and Configuration management: responsible for the administration of the equipment that is being managed. • Involved in the add-on business process: validate and implement additional business. • Responsible for the operational readiness process for new customer. Show less
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Administrator Advanced
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2001 - 2008
• Responsible for Windows system management at customers ABN AMRO, AEGON, CWT, DSM, Dutch Railways and others.• Co-lead and coordinate the work of a team of about 15 peers.• Responsible for the back office integration project for Ericsson Western Europe.
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Sales Support Analyst
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1995 - 2001
• Provided technical sales support.• Project manager for the IT part of a new branch office for Fastnet Nederland.• Coordinator of a PC-deployment team at Delta Lloyd.• Responsible for the deployment of new office automation hardware at Vedior Netherlands and Belgium.
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(Advanced) Systems Engineer
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1988 - 1995
• Various task and jobs from helpdesk-operator and PC-support to maintenance and expansion of application software at customers CRI/Interpol, General Motors Europe and Saab Sweden.
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Education
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1982 - 1987
Hogeschool voor Economische Studies Rotterdam (HES)
Bachelor, Economics and languages (EL: Economisch-linguistisch) -
1975 - 1982
Rijksscholengemeenschap Oud-Beijerland
VWO / pre-university education -
LHH
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Suerte Academy
Community
