Experience

Insurance Quantified

• United States
• Insurance
• 1 - 100 Employee

• Product Operations Manager

  • Oct 2021 - Present

  New York, New York, United States Continued leadership of QA function and team. Responsible for increasing efficiency and alignment across product, engineering, and customer success teams by reducing feedback loops, optimizing processes, and improving user data collection. Impact of select projects include: - Reduced engineering on-call burden by 70% by streamlining support processes - Decreased time to code release 2x by transitioning manual tests to an automated platform and standardizing feature review, with a path to… Show more Continued leadership of QA function and team. Responsible for increasing efficiency and alignment across product, engineering, and customer success teams by reducing feedback loops, optimizing processes, and improving user data collection. Impact of select projects include: - Reduced engineering on-call burden by 70% by streamlining support processes - Decreased time to code release 2x by transitioning manual tests to an automated platform and standardizing feature review, with a path to 7x improvement by mid-2022 - Introduced structure to track client feedback through development to delivery and communication - Partnered with Corporate and HR to drive a focus on diversity through changes to the hiring process and increased internal awareness

• Head Of Quality Assurance

  • Jun 2020 - Oct 2021

  New York City Metropolitan Area Lead the QA effort for core customer implementation, managed a team of 3 local and offshore resources - Drove creation of product release cadence and documentation of best practices for future implementations to ensure on-time delivery of high-quality features and products - Ran diligence process and led implementation of automated testing platform - Reduced client error reporting rate by 30% with the introduction of best practices for acceptance criteria and automated testing -… Show more Lead the QA effort for core customer implementation, managed a team of 3 local and offshore resources - Drove creation of product release cadence and documentation of best practices for future implementations to ensure on-time delivery of high-quality features and products - Ran diligence process and led implementation of automated testing platform - Reduced client error reporting rate by 30% with the introduction of best practices for acceptance criteria and automated testing - Directed company-wide bug bash with 70% participation rate that led to creation of 70+ unique bug tickets and feature requests

• Implementation Engineering Team Lead & Technical Specialist

  • Jun 2019 - Jun 2020

  New York City Metropolitan Area Led 8-person client-facing engineering team, ran daily standups with clients, and executed on product development work as needed - Led roll out of 3 lines of business across 48 states for core customer in one year, twice the industry standard - Provided insight into the customer engagement to the entire engineering organization, maintained a strong and productive working relationship and built trust with external clients

• Product Technologist

  • Mar 2018 - Jun 2019

  New York City Metropolitan Area One of a team of 3 engineers responsible for building an innovative SaaS product aimed at transforming the commercial insurance industry - Developed and led release of new features for core customer - Managed communications to customer and engineering team on feature and overall project progress - Led sprint planning and execution including requirement gathering, release planning, and customer support



GE Digital

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Product Manager

  • Oct 2017 - Feb 2018

  San Ramon, CA Lead technical execution for Data Services on Predix, GE's Platform for the Industrial Internet of Things Managed workload and priorities for a team working on core business functionality Represented the Time Series team to internal customers and external stakeholders

• Digital Technology Leadership Program (DTLP)

  • Aug 2015 - Sep 2017

  San Ramon, CA Member of one of GE's world-renowned rotational leadership development programs for undergraduate hires. Rotations included: Software Engineer - Asset Performance Management (August 2015 - December 2015) - Helped write and maintain automated testing framework - Built healthcheck application to increase efficiency of microservice troubleshooting using HTML and AngularJS Project Manager/Scrum Master - Data Engineering (Janary 2016 - June 2016) - Managed two teams of data… Show more Member of one of GE's world-renowned rotational leadership development programs for undergraduate hires. Rotations included: Software Engineer - Asset Performance Management (August 2015 - December 2015) - Helped write and maintain automated testing framework - Built healthcheck application to increase efficiency of microservice troubleshooting using HTML and AngularJS Project Manager/Scrum Master - Data Engineering (Janary 2016 - June 2016) - Managed two teams of data scientists and data engineers in related projects under the GE Healthcare Data Fabric initiative - Ran scrum meetings, including a release planning workout, bi-weekly sprint planning and closing meetings, and daily standups to ensure that the project stayed on track - Delivered high value results to an internal GE business Front-end Web Developer - Predix.io (July 2016 - February 2017) - Worked in an agile team to build new features for the Predix.io website which serves as the face of Predix Agile Technology Lead - Finance IT (February 2017 - Present) - Built out and began implementation of solution architecture to optimize ERP process from engagement to deployment - Educated team members on Agile and Scrum principles and best practices, including the use of agile tools (i.e. Rally, Aha!)