Experience

The Floow

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Agile Business Analyst

  • Jun 2022 - Present

  * Launched a Speed Portal, in 10 sprints allowing users from the Road Safety Foundation, WMCA and Police to View, filter and download speed data for the West Midlands to make decisions that improve road safety * Launched a Speed Portal, in 10 sprints allowing users from the Road Safety Foundation, WMCA and Police to View, filter and download speed data for the West Midlands to make decisions that improve road safety



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Multichannel Business Analyst (Contract)

  • Jan 2021 - Jun 2022

  * Lead the requirements gathering sessions and actively involved in large projects, such as the recent privacy changes required by Apple as part of their App Tracking Transparency framework, the launching of a 'Shop the Look' function, using AI Image Search technology and 3 Brand Direct Dispatch projects. * Lead the creation of a new approach to assessing requests from all areas of the group business, which allowed for a more fluid approach to change/project requests from all JDG Group internal brands. * Managed the throughput of small change development requests, directly working with developers, saving around 160 days of project effort by utilising new ways of working



Hoist Finance

• Sweden
• Financial Services
• 500 - 600 Employee

• Functional Analyst

  • Jun 2018 - Sep 2020

  * Gathered and documented business requirements from all areas of the business in order to develop solutions and added these to Jira, allowing user stories to be expanded into functional and technical requirements. By utilising internal resources this saved a recent project 2 months’ worth of effort.* Worked in the German and the UK’s business migration to Debt Manager and was a work stream lead responsible for the conversion of letters. Resulting in a significant reduction in waste through identifying and removing duplication. * Worked with the Group Digital Team to integrate the new customer web portal into the collection systems across multiple countries and supported the continued roll out of new features. This allowed continued development to progress and to meet internal timelines. * Created standardised collection processes from sets of business requirements and integrated this into the Debt Manager Platform on both Classic and Fit Agent systems. This was achieved on a ‘develop once, deploy many’ approach to ensure that each jurisdictions systems and their processes are the same and the deployment time is greatly reduced. * Supported the businesses already using Debt Manager to set up efficient, high quality processes and operational solutions by analysing user stories in Jira and Confluence. * Constantly sought out to contribute to and implement ideas for process improvements in collaboration with the businesses.

• Business Systems Manager

  • Jun 2016 - Jun 2018

  * Project Managed regulatory project and a new print and mail process, following internal PMO governance which included project plans, RAID logs, weekly status and monthly steering updates, * Overall accountability ensuring the change management process is followed and lead weekly change advisory board meetings, to ensure visibility and clear lines communication to all business areas,* Work directly with the in-house software development team to prioritise development items based on business requirements, managing their workload to ensure delivery timescales are on track,* Translating business requirements into user and functional requirements by performing requirements gathering / definitions to ensure the successful delivery,* Analyze complex business problems and assess how process changes and systems can be implemented to solve them,* Work with technical and users to ensure functional, non-functional, integration and end to end UAT testing (planning, execution and reporting feedback) effort achieves the best ROI by using a risk based approach,* Worked closely with business users to resolve ongoing functional issues,* Provide IT support for regulatory and compliance activities* Facilitate teams and supporting workshops / meetings across multiple phases of the system change delivery lifecycle,



Robinson Way Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Innovation Manager

  • Jun 2015 - Jun 2016

• Campaign Manager

  • Feb 2004 - Jun 2015

  * Develop and Compile MI for senior management and for external client use, using data warehouse products (COGNOS, Discoverer and Access),* On-Boarding of new clients, ensuring that all SLA’s / Collection Strategies are set up* Design & manage all collection lettering using forms composition software (Planet Press)* Review/Analyse re-engineer processes and propose collection strategies to ensure best in class performance on all portfolios,* Devising challenger strategies to test existing processes using existing and new technology,* Develop litigation process on the host collection system including connections to the Northampton Bulk Business Centre, bulk Charging Order processes,* Liaising with external data suppliers to identify the best products and data that will in turn provide optimum performance,