Experience

Brandman University, Part of the Chapman University System

• Administrative Assistant

  • Oct 2016 - Present



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Executive Administrative Assistant to Director

  • Dec 2010 - Sep 2016

  • Support the College Director by performing general office duties such as ordering supplies as well as filing and retrieving documents, records and reports. Maintains records management systems and completes accounts payable paperwork.• Process all Human Resource paperwork, time cards and exceptions reports. Assist staff with payroll issues as well as human resources and benefits inquiries. Escalates issues to Headquarters as needed. Prepare all account payables for submission to headquarters.• Screen phone calls and provide information to callers which require a detailed knowledge of the supervisor’s area of responsibility, company policies, procedures and operations. Open, sort, prioritize and distribute mail. Determine which items can be answered directly and which needs to be escalated.• Attend meetings, take minutes and distribute them to the directors. Make notes of items requiring follow-up. Schedule and/or oversee all building maintenance. • Maintain employee and business confidential information and materials. Provide back up for other administrative areas as needed. Coordinate and plan meetings and campus events. Coordinate travel arrangements as needed. • Administer Petty Cash and prepare reports and perform analysis at the direction of the College Director.



Satera, Corp dba Connect Wireless

• Assistant to CEO/owner

  • Feb 2010 - Dec 2010

  Accounts payable/receivable, light bookkeeping, office coordination, part-time/temporary Accounts payable/receivable, light bookkeeping, office coordination, part-time/temporary



Experience Unlimited

• Human Resources Services

• Volunteer

  • Dec 2009 - Dec 2010

  Operations DepartmentOrganizing volunteer class schedule. Phone confirmation of attendance. Operations DepartmentOrganizing volunteer class schedule. Phone confirmation of attendance.



Fireside Bank

• Financial Services
• 1 - 100 Employee

• Administrative Funding/Customer Service Lead to VP of Auto Finance

  • Nov 2007 - Oct 2009

  Lead staff of 11 funding and customer service associates in a fast paced auto finance environment. Month over month met goal increases while still maintaining quality control and exemplary customer service satisfaction.

• Assistant to AVP Regional Field Supervisor

  • Jan 2004 - Dec 2007

  Formulated and implemented administrative policies and procedures; maintained Policies/Procedures Manual.Collaborated on developing an enhanced system of automobile title tracking and processing.Designed the “paperless” title program, which increased efficiency by 62%.Authorized to approve or decline exceptions to policy/procedure. Received escalated customer inquiries with 100% satisfaction.Reduced staff turnover by 15%, benchmarking an improvement in staff retention due to the success of employee-development and morale-building programs. Improved employee performance with incentive programs and practical organizational tools.

• Executive Assistant to SVP of Branch Operations

  • Nov 1996 - Jan 2004

  Served on special taskforce charged with developing training schedule for companywide computer transition and contributed to significant improvements in customer satisfaction and production.Recognized and granted an annual company “Spirit Award” for performance excellence.Facilitated communication for the Senior VP of Operations and Senior VP of Credit to employee force of 600 via business correspondence. Participated in management and Division meetings, prepared and distributed minutes.