Isabel M. Olvera

Mobility Manager at MedSolutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish -
Skills

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Bio

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Credentials

  • Typing Certificate,56 WPM
    Eastbay Works
    Nov, 2014
    - Nov, 2024
  • CA Certified Phlebotomy Tech. I
    CA Laboratory Field Services
    Apr, 2006
    - Nov, 2024
  • Food Safety First Principles: Food Handler Training Program
    Environmental Health Testing
    Jan, 2015
    - Nov, 2024

Experience

  • MedSolutions, LLC
    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Mobility Manager
      • Jun 2015 - Present

      • Sales: assist incoming customers either in person or over the phone regarding offered products and services. Collect payment from self-pay patients or prepare/negotiate quotes for work comp and private insurance payers. • Marketing: Retirement community "Equipment Tune-Ups", Virtual In-Services to various payer sources, successful working relationships with outside team members. Service: provide excellent customer service to all individuals at every level. • Technical: Replace equipment batteries and educate customer on proper charging procedure. Light diagnostics and repair of occurring issues. • Logistics: Coordinate technician service/deliveries and obtain customer confirmation of appointment. • Communication: Receive and submit orders for service. Provide updates to payers. Coordinate Requests for Authorization with patient, doctors, lawyers, adjusters, etc. Show less

  • La Fuente Mexican Restaurant & Blue Iguana Bar
    • Brentwood, CA
    • Server
      • Oct 2000 - May 2015

      • Utilize POS system for order entry and payment collection. • Greet incoming patrons and provide excellent Customer Service throughout their experience. • Maintain cleanliness of facility. • Work cohesively with team members to achieve company goals • Banquet, catering, and private party service • Utilize POS system for order entry and payment collection. • Greet incoming patrons and provide excellent Customer Service throughout their experience. • Maintain cleanliness of facility. • Work cohesively with team members to achieve company goals • Banquet, catering, and private party service

  • Quest Diagnostics
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Site Lead Phlebotomy Service Rep. II
      • Dec 2003 - Apr 2014

      • Analyze, plan, organize and direct the work of others in order to establish and maintain effective working relationships with individuals at all levels within and outside of the organization. • Train new staff on protocol and internal compliance; conduct performance reviews and implement corrective measures. • Collected/Constructed time data into spreadsheet resulting in achieving organizational goal of reduced wait time. • Receive and respond to staff sick calls and restructure schedules to ensure services are provided in a timely manner. Manage up to 25 people at one time. • Serve as a liaison between client and patient through oral and written communication. • Inform/educate clients/patrons on how to obtain service options in person, by phone, and online. • Adapt to ever-changing and variable scenarios with professionalism; while providing excellent customer service. • Maintain organizational and time management skills in order to achieve/exceed company goals. • Disseminate monthly newsletters and educate all employees on goals/strategies that focused on meeting standards of organization along with safety tips and compliance. • Check patient insurance eligibility and collect payment and/or co-insurance. Bill insurances, client accounts, workman’s compensation for services rendered. • Prepare, package, and send out specimens for time/temperature sensitive delivery. • Working knowledge of PHI and HIPPA compliance. Show less

Education

  • DeVry University-California
    Bachelor of Science (BS), Business Administration/Health Service Management
    2004 - 2007
  • Care & Compliance Group, Inc.
    Certificate of Completion, Administrators Certificate for Residential Care Facility for the Elderly
    2010 - 2010
  • Liberty Union Adult Education
    Medical Terminology, Complete
    2007 - 2007
  • Phlebotomy Plus of Walnut Creek
    CPT I, Phlebotomy Technician/Phlebotomist
    2006 - 2006
  • Los Medanos College
    General Education, Major Appliance Repair
    2002 - 2004
  • Liberty High School
    Diploma, Teaching & Learning Careers Academy, Cal State Hayward Future Teachers Essay Contest Winner
    1999 - 2003

Community

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