Christopher Eide

Onboarding & Integrations Specialist (Formerly Reading Plus) at DreamBox Learning
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Contact Information
us****@****om
(386) 825-5501
Location
Burlington, Vermont, United States, US
Skills

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Bio

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Credentials

  • New Manager Foundations
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Clever Academy for App Partners
    Clever Inc.
    Feb, 2022
    - Nov, 2024
  • Level 1: Clever Cadet - Getting started with Clever as an STL
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 1: Clever Cadet - Intro to Clever & getting started (for District Admin)
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 2: Clever Coach - Customizing your school portal (STL)
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 2: Clever Coach - Getting your district going (for District Admin)
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 3: Clever Captain - Level 3: STL tools
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 3: Clever Captain - Troubleshooting and advanced sharing rules (for District Admin)
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 4: Clever Champion - Advanced tools & teacher features (for District Admin)
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Level 4: Clever Champion - Helping students and teachers as an STL
    Clever Inc.
    Jan, 2022
    - Nov, 2024
  • Talkdesk Advanced Admin Certification
    Talkdesk
    Mar, 2022
    - Nov, 2024
  • Talkdesk Agent Certification
    Talkdesk
    Mar, 2022
    - Nov, 2024

Experience

  • DreamBox Learning
    • United States
    • E-Learning Providers
    • 200 - 300 Employee
    • Onboarding & Integrations Specialist (Formerly Reading Plus)
      • Feb 2021 - Present

      Coordinate and execute the onboarding process of districts, using a variety of rostering/SSO options, with Reading Plus.Provide technical support for customers who encounter issues with their rostering/SSO software. Answer questions related to the rostering/SSO software and their integration with Reading Plus.Assist the customer service team with escalated technical inquiries that require additional research and review, or inquiries they are unable to resolve.Assist with improving the efficiency of the integration process as well as the integration and customer service troubleshooting processes.Develop and implement trainings for the Reading Plus integration process. Show less

    • Customer Service Representative (Formerly Reading Plus)
      • Jun 2016 - Feb 2021

      Provided phone, email, and chat support for Reading Plus customers, partners, and fellow employees. Provided technical support for the Visagraph.Assisted colleagues with escalated issues and questions.Assisted with training new coworkers

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • CE3 Cust. Specialist (Repair)
      • Jun 2009 - Jun 2016

      Provided billing and technical support for phone, internet, and cable. Assisted fellow employees with escalated issues and questions they were unable to resolve. Sold cable, internet, and phone service to new and existing customers. Provided billing and technical support for phone, internet, and cable. Assisted fellow employees with escalated issues and questions they were unable to resolve. Sold cable, internet, and phone service to new and existing customers.

Education

  • Champlain College
    Bachelors, Marketing
    2005 - 2009
  • Champlain College
    Bachelors, Multimedia and Graphic Design
    2005 - 2008

Community

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