Experience

The Portland Press Herald

• United States
• Newspaper Publishing
• 100 - 200 Employee

• Multiplatform Editor

  • Nov 2023 - Present

  Portland, Maine Metropolitan Area



DigiCert

• United States
• Computer and Network Security
• 700 & Above Employee

• Senior UX Writer

  • Nov 2021 - Oct 2023

  Wrote UX copy and user-facing documentation for global teams at major provider of digital trust products. Reorganized and maintained writing team's style guide. Worked with designers, researchers, and engineers to build better products and meet customer needs.



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Copywriter/Proofreader

  • Mar 2021 - Nov 2021

  Hartford, Connecticut, United States Wrote, edited, and proofread Web and UX copy for Medicare plan provider.



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• IT Writer and Communications Coordinator

  • Jul 2020 - Feb 2021

  Boston, Massachusetts, United States Crafted technology communications for major university while campus reopens under COVID-19 precautions. Projects included technology sites for faculty, staff and students, and communications for new security training program.



JLL

• United States
• Real Estate
• 700 & Above Employee

• Technical Writer / Security Communicator

  • Jun 2015 - May 2020

  Greater Chicago Area Executed IT communications initiatives and managed cybersecurity awareness programs for Fortune 500 company with 82,000 employees. Position required flexibility, strong writing skills, ability to work well with others, thorough knowledge of security and compliance issues.



SitePen

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Nov 2014 - Apr 2015

  Mountain View, CA Managed customer-facing and internal projects, including launch of company's first online workshop series.



WordRake

• United States
• Software Development
• 1 - 100 Employee

• Technical Program Manager

  • Dec 2012 - Oct 2014

  Greater Seattle Area Web development, content management and marketing communication for maker of editing software.



Salesforce Commerce Cloud

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Technical Writer

  • Jul 2012 - Oct 2014

  Documentation and project management for IT department of rapidly expanding international company.



State of Maine

• United States
• Government Administration
• 700 & Above Employee

• Senior Technical Writer

  • Nov 2010 - Apr 2012

  Helped create software requirements documents for child health data aggregation and tracking. Developed new Web site for Maine Women, Infants and Children Nutrition Program. Implemented departmental workflows in Confluence wiki and Jira issue tracking system. Gathered and validated data for child immunization pilot project. Created data for software acceptance testing.



Vertafore

• United States
• Software Development
• 700 & Above Employee

• Software Intern

  • May 2010 - Aug 2010

  Programming and online community for software company.



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Community Manager

  • Apr 2008 - May 2009

  Building online community for attorneys.



OrganizedWisdom.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Editor/Content Manager

  • Apr 2007 - Apr 2008

  Built and promoted great content for human-guided, physician-reviewed health search site. Worked extensively in MediaWiki. Built and nurtured virtual team of full-time and part-time content producers. Set and enforced high standards of quality and production. Site named to PC Magazine's "Top 100 Undiscovered Websites of 2008."



Eons, Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Editor

  • Jun 2006 - Feb 2007

  Produced daily home page, managed user communities, wrote and edited content, and produced podcast interviews.



Boston Globe Media

• United States
• Online Audio and Video Media
• 700 & Above Employee

• News Producer

  • Apr 2004 - May 2006

  Managed hourly updates at major news site; trained new producers; instituted internal training site; produced special projects.



WPXT-TV

• Executive Producer

  • 2000 - 2004

  Established Maine's first streaming video Web site in conjunction with TV newscast. Produced Webcasts, online ads, sales training manual. Winner, Edward R. Murrow Award, 2001 and 2002. Produced first live Web newscast in Maine.



MaineToday Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Web Producer

  • 1995 - 2000

  Launched newspaper's first Web site, updating Maine news while managing special projects. Automated news production, reducing time to post daily news by 80 percent.