Strategic Partner

• Jul 2023 - Present

Latitude° is an aviation collective, covering all areas in global advisory and intelligence. Operating as a technology house, our group is passionate about building creative solutions for the music + film industry, environmental + rescue community, and other emerging industries w/ specialized aviation management requirements. Latitude° is an aviation collective, covering all areas in global advisory and intelligence. Operating as a technology house, our group is passionate about building creative solutions for the music + film industry, environmental + rescue community, and other emerging industries w/ specialized aviation management requirements.

Director of SaaS Operations

• Mar 2022 - Jul 2023

With comprehensive ownership of various initiatives, Anita executed meticulous management of data transformation, refining data points to align with strategic objectives. She spearheaded the design and implementation of process optimization, including automations and KPI establishment. Collaborating with key senior developers, she orchestrated migrations between financial systems, CRM platforms, and implementation of integration solutions, yielding heightened operational efficiency. In addition, Anita's collaborative alliance with the Head of Customer Success was instrumental in shaping an exceptional customer journey, and creating the customer health score from it's core. This multifaceted approach contributed significantly to the organization's overall success, reflecting dedication to operational excellence, strategic growth, and unwavering customer-centricity. // ABOUT THE FIRM // For over thirty years, we’ve serviced clients through a range of trusted brands to drive better decision making through reliable data, insights, and analytics. As of 2023, RetailStat unites those brands as an industry-leading retail intelligence provider dedicated to unwavering quality and client services. Our clients benefit from our extensive industry experience, our focus on client workflows and a broad suite of products, which they can use to build a custom portfolio of data, reports, workflows, and analysis—all accessible through one central portal. Show less

Director of Customer Success

• Oct 2011 - Mar 2022

Anita embarked with the firm in 2011, and over the years diversified her role to fuel the firm's expansion. She showcased a remarkable ability to grow client business by nurturing relationships, discovering their unique requirements, and tailoring solutions in tandem with burgeoning service offerings. She ascended to a pivotal leadership position in Customer Success, while lending vital support to key executive initiatives. Anita's portfolio entails guiding the team through the customer journey, streamlining procedures, and spearheading project management efforts to address a diverse array of business requirements. As a visionary architect of innovative technology solutions, Anita was at the core of strategic planning and development. She identified operational goals for enhancements, and translated these insights into actionable developments aimed at elevating standards of productivity, quality, and customer interfacing units. // ABOUT THE FIRM // An accomplished analytics and consulting firm renowned for delivering invaluable insights to a diverse client spectrum across the retail landscape, spanning real estate, lending institutions, manufacturers, distributors. Our forte lies in meticulously assessing the well-being of retail, offering comprehensive financial analyses, credit intelligence, GIS/mapping services, and more. Composed of six dynamic brands, our firm offered cohesive solutions, and a continuously expanding suite of services. (Creditntell, F&D Reports, ARMS, AggData, Thasos, RetailSails) In 2021, a significant milestone was reached as the company was acquired by the Endicott Group. The infusion of fresh resources empowered a transformative journey, aimed at harmonizing its diverse brands under a shared vision. This shift boosted operational efficiency and opened new avenues for growth and innovation. The rebranding process was successfully launched in 2023, and the company proudly emerged as RetailStat. Show less

Recreational Therapist & Individual Mentor

• Sep 2008 - Oct 2015

HHBO is a socialization program serving communities with autism & other developmental disabilities, ages 4+. Responsibilities varied in Weekend Program, After-school Program, Vacation/Overnight Respites.♦ Facilitated necessary life skills utilizing behavior analytic principals unique to each child, to further develop social skills, interpersonal skills and self-esteem in a unique recreational setting, emphasizing a peer model approach. Engaged children to interact with their peers, to enhance mental and emotional well-being through self-expression and peer relations through out day-to-day activities and new experiences.♦ Implemented Recreational Therapy classes: Art Therapy curriculum presented different techniques for an opportunity in developing creative fine art making skills. Dance Therapy offered exercise and sensory integration techniques through incorporating movement and music. Also structured various other recreational activities such as music therapy, baking/decorating, and cooking. Mentored and managed teams to assist with recreation activities, as the instructor and often as a group leader when needed.♦ Maintained certifications each year of employment: Adult, Child & Infant CPR; First-Aid; Strategies for Crisis Intervention & Prevention (SCIP) Show less

Direct Support Professional

• Sep 2005 - Sep 2008

Manager of Operations (Retail & Wholesale)

• May 2008 - Oct 2011

European style bakery – Managed retail store, wholesale accounts, and special occasion clients; provided customer service to direct and satisfy customer’s needs. Held appointments with clients to discuss special occasion orders; extremely knowledgeable in baked goods/cakes/pastries and designing. Trained sales staff to handle retail customers, and retail/wholesale procedures. Delegated miscellaneous responsibilities to sales staff such as goods preparation and tracking/stocking inventory. From 01/2004 to 05/2008, I worked part-time as Retail/Wholesale Associate. Show less