Billing Manager

• May 2016 - Present

- Maintain daily operations and negotiating payment plans with authorized customers. - Communicate via email and phone with customers regarding their subscriptions, solving credit card disputes. - Researched and resolved incorrect or incomplete service order work reports in order to expedite the billing process. - Demonstrated exceptional customer service and communicated with clients to review and verify client billing requirements. - Maintain daily operations and negotiating payment plans with authorized customers. - Communicate via email and phone with customers regarding their subscriptions, solving credit card disputes. - Researched and resolved incorrect or incomplete service order work reports in order to expedite the billing process. - Demonstrated exceptional customer service and communicated with clients to review and verify client billing requirements.

Front of House Operations Director

• Nov 2022 - May 2023

Operations Supervisor

• Apr 2022 - Nov 2022

Small Package Sorter

• Jul 2020 - Jul 2021

- Sorted thousands of envelope and small packages daily. - Mended ripped envelopes and broken boxes. - Made address corrections in UPS address system and adhered updated labels to packages. - Sorted thousands of envelope and small packages daily. - Mended ripped envelopes and broken boxes. - Made address corrections in UPS address system and adhered updated labels to packages.

Customer Relations Manager

• Jan 2007 - May 2016

- Improved billing procedures by introducing proactive management techniques and continuous process improvements.- Demonstrated strong leadership to resolve complex billing issues with billing partners, Collection Department & Clients.- Developed and maintained a working relationship with funding company to ensure proper payments were received.- Responsible for cost-reduction efforts, product profitability analysis, and headcount forecasting.- Served on Senior Leadership Team and directly supported the company growth from a small start-up to a $10 million per year in revenue company. Show less

Technology Support

• Jan 2007 - Jan 2009

- Set up computers and phones for other employees and maintaining them (removing viruses and updating operating systems).- Provided customer service and performed technology assessments to identify a client's barriers to using technology.- Supported customers with their technology requests, such as setting up their websites & VoIP phones.- Found the right technology (POS) to move the company forward with their billing system.

Photo Technician

• 2005 - 2007

Stock Associate

• 2004 - 2005