David Kramer
Billing Manager at Luxevo Vacations- Claim this Profile
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English Native or bilingual proficiency
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Bio
Credentials
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Expert Tips for Answering Common Interview Questions
LinkedInFeb, 2022- Oct, 2024
Experience
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Luxevo Vacations
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United States
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Travel Arrangements
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1 - 100 Employee
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Billing Manager
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May 2016 - Present
- Maintain daily operations and negotiating payment plans with authorized customers. - Communicate via email and phone with customers regarding their subscriptions, solving credit card disputes. - Researched and resolved incorrect or incomplete service order work reports in order to expedite the billing process. - Demonstrated exceptional customer service and communicated with clients to review and verify client billing requirements. - Maintain daily operations and negotiating payment plans with authorized customers. - Communicate via email and phone with customers regarding their subscriptions, solving credit card disputes. - Researched and resolved incorrect or incomplete service order work reports in order to expedite the billing process. - Demonstrated exceptional customer service and communicated with clients to review and verify client billing requirements.
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Chick-fil-A Restaurants
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United States
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Restaurants
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700 & Above Employee
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Front of House Operations Director
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Nov 2022 - May 2023
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Operations Supervisor
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Apr 2022 - Nov 2022
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Small Package Sorter
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Jul 2020 - Jul 2021
- Sorted thousands of envelope and small packages daily. - Mended ripped envelopes and broken boxes. - Made address corrections in UPS address system and adhered updated labels to packages. - Sorted thousands of envelope and small packages daily. - Mended ripped envelopes and broken boxes. - Made address corrections in UPS address system and adhered updated labels to packages.
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KHM Travel Group
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United States
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Travel Arrangements
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100 - 200 Employee
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Customer Relations Manager
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Jan 2007 - May 2016
- Improved billing procedures by introducing proactive management techniques and continuous process improvements.- Demonstrated strong leadership to resolve complex billing issues with billing partners, Collection Department & Clients.- Developed and maintained a working relationship with funding company to ensure proper payments were received.- Responsible for cost-reduction efforts, product profitability analysis, and headcount forecasting.- Served on Senior Leadership Team and directly supported the company growth from a small start-up to a $10 million per year in revenue company. Show less
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Technology Support
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Jan 2007 - Jan 2009
- Set up computers and phones for other employees and maintaining them (removing viruses and updating operating systems).- Provided customer service and performed technology assessments to identify a client's barriers to using technology.- Supported customers with their technology requests, such as setting up their websites & VoIP phones.- Found the right technology (POS) to move the company forward with their billing system.
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Walgreens
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United States
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Retail
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700 & Above Employee
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Photo Technician
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2005 - 2007
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Hollister Co.
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United States
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Retail
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700 & Above Employee
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Stock Associate
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2004 - 2005
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Education
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Cuyahoga Community College
Associate of Arts - AA