Operations Leader

• Apr 2023 - Present

🌟 Empowering Entrepreneurs & Transforming the Staffing Landscape As an Operational Leader at Tech Transpire, I've had the privilege of being part of an incredible journey from the ground up. Since April 2023, I've been on a mission to help this dynamic company establish robust processes and a growth structure that's built for success. 🌐 Global Impact, Local Expertise Our journey began when I connected with two aspiring entrepreneurs from India, individuals brimming with… Show more 🌟 Empowering Entrepreneurs & Transforming the Staffing Landscape As an Operational Leader at Tech Transpire, I've had the privilege of being part of an incredible journey from the ground up. Since April 2023, I've been on a mission to help this dynamic company establish robust processes and a growth structure that's built for success. 🌐 Global Impact, Local Expertise Our journey began when I connected with two aspiring entrepreneurs from India, individuals brimming with vision and passion to venture into the world of staffing. When they approached me for guidance, they had a burning desire to explore US staffing and recruiting business. Together, we embarked on a mission to carve out a niche in the competitive realm of DevOps Staffing and DevOps Consulting. 🚀 Transforming Dreams into Reality Through mentorship and coaching, I've been fortunate to play a pivotal role in nurturing these aspiring entrepreneurs, helping them realize their dreams. Together, we've transformed concepts into tangible business strategies and executed them with precision. 🔥 Pioneering DevOps Excellence Tech Transpire is now a beacon of excellence in the world of DevOps Staffing and Consulting. We've assembled a dedicated team, implemented cutting-edge processes, and positioned ourselves as a trusted partner for clients seeking top DevOps talent and transformative solutions. Show less 🌟 Empowering Entrepreneurs & Transforming the Staffing Landscape As an Operational Leader at Tech Transpire, I've had the privilege of being part of an incredible journey from the ground up. Since April 2023, I've been on a mission to help this dynamic company establish robust processes and a growth structure that's built for success. 🌐 Global Impact, Local Expertise Our journey began when I connected with two aspiring entrepreneurs from India, individuals brimming with… Show more 🌟 Empowering Entrepreneurs & Transforming the Staffing Landscape As an Operational Leader at Tech Transpire, I've had the privilege of being part of an incredible journey from the ground up. Since April 2023, I've been on a mission to help this dynamic company establish robust processes and a growth structure that's built for success. 🌐 Global Impact, Local Expertise Our journey began when I connected with two aspiring entrepreneurs from India, individuals brimming with vision and passion to venture into the world of staffing. When they approached me for guidance, they had a burning desire to explore US staffing and recruiting business. Together, we embarked on a mission to carve out a niche in the competitive realm of DevOps Staffing and DevOps Consulting. 🚀 Transforming Dreams into Reality Through mentorship and coaching, I've been fortunate to play a pivotal role in nurturing these aspiring entrepreneurs, helping them realize their dreams. Together, we've transformed concepts into tangible business strategies and executed them with precision. 🔥 Pioneering DevOps Excellence Tech Transpire is now a beacon of excellence in the world of DevOps Staffing and Consulting. We've assembled a dedicated team, implemented cutting-edge processes, and positioned ourselves as a trusted partner for clients seeking top DevOps talent and transformative solutions. Show less

Program Management Consultant

• Sep 2022 - Mar 2023

🌟 Transforming Global Sales & Marketing Strategies for Growth At Isagenix, as a Sales & Marketing Program Leader, I've been instrumental in driving the following initiatives: 🌐 Elevating the eCommerce Experience My role involved overseeing the execution of the Sales & Marketing Roadmap, a strategic initiative aimed at enhancing customer experiences. This journey included the successful implementation of a cutting-edge eCommerce and Content Management platform, Sitecore… Show more 🌟 Transforming Global Sales & Marketing Strategies for Growth At Isagenix, as a Sales & Marketing Program Leader, I've been instrumental in driving the following initiatives: 🌐 Elevating the eCommerce Experience My role involved overseeing the execution of the Sales & Marketing Roadmap, a strategic initiative aimed at enhancing customer experiences. This journey included the successful implementation of a cutting-edge eCommerce and Content Management platform, Sitecore 10, across 26 countries. Together, we've elevated the digital shopping experience for our customers worldwide. 🌍 Global Expansion Pioneer I played a pivotal role in the expansion of Isagenix into new markets, including launching two new countries in Europe as part of the New Country Expansion Program. This venture required a keen understanding of local market dynamics and a passion for taking our products and mission to new horizons. 🌟 Combatting Fraud & Manipulation on a Global Scale As part of my responsibilities, I initiated and managed the Worldwide Fraud and Manipulations Program, overseeing the execution of eleven critical projects. This program was instrumental in safeguarding our business interests and maintaining our reputation in a complex global landscape. 🤝 Fostering Collaboration & Efficiency I influenced senior management to adopt a centralized timeline approach, enabling seamless coordination between internal and external activities across 26 countries. This collaborative approach broke down organizational silos, facilitating cross-departmental dependencies and ensuring a unified front in our global endeavors. 🔥 Driving Continuous Improvement I led the launch of the Continuous Improvement Team (CIT), a group dedicated to enhancing operational efficiency and effectiveness. Additionally, I played a key role in the successful migration of our Project Management systems from Monday.com to ASANA, optimizing our workflow and communication processes. Show less 🌟 Transforming Global Sales & Marketing Strategies for Growth At Isagenix, as a Sales & Marketing Program Leader, I've been instrumental in driving the following initiatives: 🌐 Elevating the eCommerce Experience My role involved overseeing the execution of the Sales & Marketing Roadmap, a strategic initiative aimed at enhancing customer experiences. This journey included the successful implementation of a cutting-edge eCommerce and Content Management platform, Sitecore… Show more 🌟 Transforming Global Sales & Marketing Strategies for Growth At Isagenix, as a Sales & Marketing Program Leader, I've been instrumental in driving the following initiatives: 🌐 Elevating the eCommerce Experience My role involved overseeing the execution of the Sales & Marketing Roadmap, a strategic initiative aimed at enhancing customer experiences. This journey included the successful implementation of a cutting-edge eCommerce and Content Management platform, Sitecore 10, across 26 countries. Together, we've elevated the digital shopping experience for our customers worldwide. 🌍 Global Expansion Pioneer I played a pivotal role in the expansion of Isagenix into new markets, including launching two new countries in Europe as part of the New Country Expansion Program. This venture required a keen understanding of local market dynamics and a passion for taking our products and mission to new horizons. 🌟 Combatting Fraud & Manipulation on a Global Scale As part of my responsibilities, I initiated and managed the Worldwide Fraud and Manipulations Program, overseeing the execution of eleven critical projects. This program was instrumental in safeguarding our business interests and maintaining our reputation in a complex global landscape. 🤝 Fostering Collaboration & Efficiency I influenced senior management to adopt a centralized timeline approach, enabling seamless coordination between internal and external activities across 26 countries. This collaborative approach broke down organizational silos, facilitating cross-departmental dependencies and ensuring a unified front in our global endeavors. 🔥 Driving Continuous Improvement I led the launch of the Continuous Improvement Team (CIT), a group dedicated to enhancing operational efficiency and effectiveness. Additionally, I played a key role in the successful migration of our Project Management systems from Monday.com to ASANA, optimizing our workflow and communication processes. Show less

Chief Operations Officer

• Nov 2021 - Jul 2022

At Bravvox, I had the opportunity to drive transformative change and growth. As a leader in Program Management, I spearheaded numerous initiatives: 🌍 Scaling a Social Media Startup My journey at Bravvox began with a remarkable accomplishment—I led the growth of a social media startup from a mere 6 employees to a team of 166, spread across 6 countries. This involved establishing a Project Management Office (PMO) and recruiting top-notch talent for 8 agile Scrum teams. 🌟… Show more At Bravvox, I had the opportunity to drive transformative change and growth. As a leader in Program Management, I spearheaded numerous initiatives: 🌍 Scaling a Social Media Startup My journey at Bravvox began with a remarkable accomplishment—I led the growth of a social media startup from a mere 6 employees to a team of 166, spread across 6 countries. This involved establishing a Project Management Office (PMO) and recruiting top-notch talent for 8 agile Scrum teams. 🌟 Shaping Leadership and Structure I played a pivotal role in the recruitment of a new CEO for the company, a move that invigorated our leadership. Simultaneously, I mentored and groomed a Senior Consultant to become the PMO Director, creating a hybrid structure that harmoniously combined Agile, Kanban, and DevOps methodologies for optimal efficiency. 💡 Process Innovation and Dashboards Redesign To streamline our operations, I led a significant overhaul of our processes. In a remarkable feat, I migrated the workflow processes of six teams from Scrum to Kanban over a single weekend. We also redesigned dashboards and views, making the transition smooth and enhancing our team's productivity. 🌟 Talent Acquisition Mastery Despite global shortages and high demand, I sourced and built a team of the most talented Golang developers, reducing the hiring time from 2 weeks to a mere 3 days. This was achieved through the establishment of Lean-Kanban hiring processes, the design of efficient recruitment workflows, and the strategic outsourcing of applicant screening. 🔥 Effective Program and Portfolio Management I implemented a collaborative leadership structure that facilitated effective Program and Portfolio Management, enabling rapid decision-making and ensuring alignment with our organizational goals. 🌟 Vendor Management Expertise I successfully managed all staffing vendors, fostering an environment of mutually beneficial win-win relationships that contributed to our company's growth and success.

Program and Portfolio Consultant

• Apr 2021 - Oct 2021

Business Transformation Leader

• Nov 2019 - Apr 2021

At Tap Innovations, I led groundbreaking initiatives: 🌐 Navigating COVID-19 Challenges: I spearheaded an Industry Analysis social marketing campaign during the COVID-19 outbreak, helping the company navigate these unprecedented challenges. 💼 Building a Tech Startup: I played a pivotal role in establishing a technology startup, driving SaaS platform development, Pre-Sales, Finance Controlling, Funding & Investments, and Product/Processes Design. 🌟 Financial Excellence: I… Show more At Tap Innovations, I led groundbreaking initiatives: 🌐 Navigating COVID-19 Challenges: I spearheaded an Industry Analysis social marketing campaign during the COVID-19 outbreak, helping the company navigate these unprecedented challenges. 💼 Building a Tech Startup: I played a pivotal role in establishing a technology startup, driving SaaS platform development, Pre-Sales, Finance Controlling, Funding & Investments, and Product/Processes Design. 🌟 Financial Excellence: I redefined financial management, reducing the cost of borrowing by 25% and average interest rates by 5%. I also sourced funding by selling 4% equity, strengthening our executive leadership team. 🌍 Program/Portfolio Management: I was responsible for staffing and implementing a sustainable Project/Portfolio management framework, optimizing customer billing and invoicing processes. 🚀 Strategic Vision: I created a Product Development roadmap, forged partner agreements, and established a cohesive product communication strategy, aligning our vision with market needs. My tenure at Tap Innovations was marked by transformative growth and a commitment to innovation-driven success. Show less At Tap Innovations, I led groundbreaking initiatives: 🌐 Navigating COVID-19 Challenges: I spearheaded an Industry Analysis social marketing campaign during the COVID-19 outbreak, helping the company navigate these unprecedented challenges. 💼 Building a Tech Startup: I played a pivotal role in establishing a technology startup, driving SaaS platform development, Pre-Sales, Finance Controlling, Funding & Investments, and Product/Processes Design. 🌟 Financial Excellence: I… Show more At Tap Innovations, I led groundbreaking initiatives: 🌐 Navigating COVID-19 Challenges: I spearheaded an Industry Analysis social marketing campaign during the COVID-19 outbreak, helping the company navigate these unprecedented challenges. 💼 Building a Tech Startup: I played a pivotal role in establishing a technology startup, driving SaaS platform development, Pre-Sales, Finance Controlling, Funding & Investments, and Product/Processes Design. 🌟 Financial Excellence: I redefined financial management, reducing the cost of borrowing by 25% and average interest rates by 5%. I also sourced funding by selling 4% equity, strengthening our executive leadership team. 🌍 Program/Portfolio Management: I was responsible for staffing and implementing a sustainable Project/Portfolio management framework, optimizing customer billing and invoicing processes. 🚀 Strategic Vision: I created a Product Development roadmap, forged partner agreements, and established a cohesive product communication strategy, aligning our vision with market needs. My tenure at Tap Innovations was marked by transformative growth and a commitment to innovation-driven success. Show less

Lean Transformation Consultant, Portfolio Manager

• May 2020 - Nov 2020

At HealthStream, I led transformative initiatives in Lean Transformation and Continuous Improvement: 🌍 Value Stream Analysis: I conducted discovery workshops to comprehensively analyze the entire Value Stream, fostering a deep understanding of operational dynamics while avoiding sub-optimization. 🤝 Building Consensus: I facilitated consensus-building among leadership and convinced board-level executives to invest in a full-scale Lean transformation program, with a clear focus on… Show more At HealthStream, I led transformative initiatives in Lean Transformation and Continuous Improvement: 🌍 Value Stream Analysis: I conducted discovery workshops to comprehensively analyze the entire Value Stream, fostering a deep understanding of operational dynamics while avoiding sub-optimization. 🤝 Building Consensus: I facilitated consensus-building among leadership and convinced board-level executives to invest in a full-scale Lean transformation program, with a clear focus on prioritizing customer experience. 🌟 Milestone Tracking: I meticulously tracked milestones for a portfolio of mission-critical improvement projects, identified through collaborative Value Stream Mapping and discovery workshops. 🚀 Rapid Process Improvement: I led Kaizen Events (Focused Execution) to expedite process improvement projects, systematically eliminating waste and delivering immediate value. 💡 Empowering Continuous Improvement: I developed a Continuous Quality Improvement (CQI) succession plan by coaching and mentoring employees on Lean fundamentals. This plan ensured the successful execution of subsequent improvement projects, enabling the organization to embark on its own continuous improvement journey. My tenure at HealthStream was marked by a relentless commitment to operational excellence and a dedication to driving transformative change. Show less At HealthStream, I led transformative initiatives in Lean Transformation and Continuous Improvement: 🌍 Value Stream Analysis: I conducted discovery workshops to comprehensively analyze the entire Value Stream, fostering a deep understanding of operational dynamics while avoiding sub-optimization. 🤝 Building Consensus: I facilitated consensus-building among leadership and convinced board-level executives to invest in a full-scale Lean transformation program, with a clear focus on… Show more At HealthStream, I led transformative initiatives in Lean Transformation and Continuous Improvement: 🌍 Value Stream Analysis: I conducted discovery workshops to comprehensively analyze the entire Value Stream, fostering a deep understanding of operational dynamics while avoiding sub-optimization. 🤝 Building Consensus: I facilitated consensus-building among leadership and convinced board-level executives to invest in a full-scale Lean transformation program, with a clear focus on prioritizing customer experience. 🌟 Milestone Tracking: I meticulously tracked milestones for a portfolio of mission-critical improvement projects, identified through collaborative Value Stream Mapping and discovery workshops. 🚀 Rapid Process Improvement: I led Kaizen Events (Focused Execution) to expedite process improvement projects, systematically eliminating waste and delivering immediate value. 💡 Empowering Continuous Improvement: I developed a Continuous Quality Improvement (CQI) succession plan by coaching and mentoring employees on Lean fundamentals. This plan ensured the successful execution of subsequent improvement projects, enabling the organization to embark on its own continuous improvement journey. My tenure at HealthStream was marked by a relentless commitment to operational excellence and a dedication to driving transformative change. Show less

Consulting Program Manager

• Oct 2018 - Nov 2019

At EyeCare Services Partners, I made significant contributions: 🏥 Strategic Centralization: I centralized clinical and surgical purchases, managing $89MM annually, for 90 clinics and 10 surgery centers. This streamlined processes, reduced costs, and improved supply chain efficiency. 💼 Financial Insights: I created location-level P&L reports and enhanced financial reporting, fostering local accountability. My detailed analysis facilitated cost reduction through eye care practice… Show more At EyeCare Services Partners, I made significant contributions: 🏥 Strategic Centralization: I centralized clinical and surgical purchases, managing $89MM annually, for 90 clinics and 10 surgery centers. This streamlined processes, reduced costs, and improved supply chain efficiency. 💼 Financial Insights: I created location-level P&L reports and enhanced financial reporting, fostering local accountability. My detailed analysis facilitated cost reduction through eye care practice consolidations. 📊 Business Intelligence: I consolidated financial and operational data from diverse Practice Management systems, leveraging the Axiom BI Tool to generate insightful business intelligence reports. 💡 Technology Enhancement: I enhanced the performance of PACS (Picture Archive & Communication System) and imaging devices by migrating infrastructure to the cloud, resulting in a 40% improvement in support response time. 🤖 Robotic Process Automation: I prepared recommendations, conducted cost-benefit analysis, and developed process flows, identifying repeatable operational activities for Robotic Process Automation (RPA). This initiative improved cash posting timelines for Revenue Cycle Management (RCM) by 50%. My tenure at EyeCare Services Partners was marked by a commitment to operational excellence and innovation in the healthcare industry. Show less At EyeCare Services Partners, I made significant contributions: 🏥 Strategic Centralization: I centralized clinical and surgical purchases, managing $89MM annually, for 90 clinics and 10 surgery centers. This streamlined processes, reduced costs, and improved supply chain efficiency. 💼 Financial Insights: I created location-level P&L reports and enhanced financial reporting, fostering local accountability. My detailed analysis facilitated cost reduction through eye care practice… Show more At EyeCare Services Partners, I made significant contributions: 🏥 Strategic Centralization: I centralized clinical and surgical purchases, managing $89MM annually, for 90 clinics and 10 surgery centers. This streamlined processes, reduced costs, and improved supply chain efficiency. 💼 Financial Insights: I created location-level P&L reports and enhanced financial reporting, fostering local accountability. My detailed analysis facilitated cost reduction through eye care practice consolidations. 📊 Business Intelligence: I consolidated financial and operational data from diverse Practice Management systems, leveraging the Axiom BI Tool to generate insightful business intelligence reports. 💡 Technology Enhancement: I enhanced the performance of PACS (Picture Archive & Communication System) and imaging devices by migrating infrastructure to the cloud, resulting in a 40% improvement in support response time. 🤖 Robotic Process Automation: I prepared recommendations, conducted cost-benefit analysis, and developed process flows, identifying repeatable operational activities for Robotic Process Automation (RPA). This initiative improved cash posting timelines for Revenue Cycle Management (RCM) by 50%. My tenure at EyeCare Services Partners was marked by a commitment to operational excellence and innovation in the healthcare industry. Show less

Sr. Director Process Improvement, Data Mgmt & Compliance - PX Division (acquired by Press Ganey)

• Jul 2015 - Jun 2018

🔐 Solutions Leader: Established two new departments, Compliance & Process Improvement, for the Patient Experience division. Efforts resulted in increased compliance and reduced customer credits losses by $1.7 MM annually. 🚀 Legacy Systems Undertaker: Successfully closed a seven-year-old project through a meticulously organized 19-hour Kaizen event. Facilitated the migration of patient survey business to a newer platform, finishing two years ahead of schedule, saving $311K annually… Show more 🔐 Solutions Leader: Established two new departments, Compliance & Process Improvement, for the Patient Experience division. Efforts resulted in increased compliance and reduced customer credits losses by $1.7 MM annually. 🚀 Legacy Systems Undertaker: Successfully closed a seven-year-old project through a meticulously organized 19-hour Kaizen event. Facilitated the migration of patient survey business to a newer platform, finishing two years ahead of schedule, saving $311K annually, improving quality by 50%, and retiring a legacy system. 🔄 Change Agent: Sought and maintained ownership of the elimination of three distinct legacy client file intake methods, consolidating into a single automated platform. Organized a one-day Kaizen event, covering 60% of the work in only seven hours, leading to the closure of a project requiring extensive client cooperation. 📈 Quick Learner: Started as a Senior Business Processes Analyst, promoted to Senior Director within less than a two-year timeframe. 🧭 Visionary Leader: Managed a team of experts across three key departments, including two directors and other mid-level positions. 🛠️ Process Engineer: Investigated & identified workflow process gaps & bottlenecks, executing 17 projects to improve 65% of quality issues in the Sampling Process. Established a cross-functional committee for effective management of the business rules engine, increasing technical development output by 50%. 📜 Compliance Manager: Improved the quality of survey processes by 75% to meet federal government regulatory requirements for privacy, security, and data integrity. Responsible for execution, implementation, and monitoring of nine CAHPS programs while being responsible for PHI and HIPAA compliance. 🤝 Trusted Leader: Represented the business division at the executive corporate security and compliance review board. My tenure at HealthStream was marked by unwavering dedication to operational excellence and leadership in the healthcare industry.

Sr. Project Manager, Business & Process Analyst

• Sep 2013 - Jul 2015

🛠️ Super Performer: Received "Super Star" award for establishing and regulating two new regulatory patient survey programs. 🚀 Productivity Champion: Increased SharePoint utilization from 5% to 65% within the PX division, boosting operational productivity (Championed the "SharePoint" power users group). 🔄 Process Enhancer: Enhanced Quality Assurance time efficiency for the Implementation team by 85% and improved the quality score by 50%. 📈 Project Manager: Orchestrated… Show more 🛠️ Super Performer: Received "Super Star" award for establishing and regulating two new regulatory patient survey programs. 🚀 Productivity Champion: Increased SharePoint utilization from 5% to 65% within the PX division, boosting operational productivity (Championed the "SharePoint" power users group). 🔄 Process Enhancer: Enhanced Quality Assurance time efficiency for the Implementation team by 85% and improved the quality score by 50%. 📈 Project Manager: Orchestrated business, systems, and processes analysis while managing project activities for the PX DevOps (production support team). Developed a master project template to set standards for future CAHPS program implementation. Improved the workflow of the DevOps team Support ticket management. 💻 Systems Analyst: Gathered detailed requirements for system changes, operations tools, customized views, reports, project and tasks tracker. 🔍 Workflow Specialist: Meticulously documented end-to-end Business Process workflow diagrams for all operational departments, clearly articulating handoff points to identify process gaps and root causes of major operational pain points, recommending process and system changes. 🚀 Quick Learner: Mastered advanced T-SQL and developed complex select SQL queries, later used for SQL Stored Procedures and SSRS reports. At HealthStream, my role was pivotal in driving excellence in patient experience solutions, focusing on process efficiency, productivity, and quality enhancement. I played a significant part in establishing and implementing critical CAHPS survey programs, improving internal workflows, and fostering a culture of learning and innovation.

Project Manager & Sr. Business Analyst

• Sep 2011 - Sep 2013

🧰 Driving Operational Excellence in Automobile Insurance 📈 Lean Manager: Led the Aligned Edits committee (Business Rules Management, 12 members) as a project manager and process owner, achieving annual savings of operational costs and 200 man-hours by streamlining business processes within JIRA. 🌟 Change Agent: Championed and spearheaded the enhancement of SDLC and specification processes, providing recommendations and leading the implementation of new processes to drive… Show more 🧰 Driving Operational Excellence in Automobile Insurance 📈 Lean Manager: Led the Aligned Edits committee (Business Rules Management, 12 members) as a project manager and process owner, achieving annual savings of operational costs and 200 man-hours by streamlining business processes within JIRA. 🌟 Change Agent: Championed and spearheaded the enhancement of SDLC and specification processes, providing recommendations and leading the implementation of new processes to drive efficiency and effectiveness. 🔄 Trendsetter: Pioneered the introduction and implementation of Agile methodology within the organization, optimizing a 200-page specification into manageable components using Agile concepts. 🔍 Action Oriented: Established and moderated a collaborative team site for the Aligned Edits committee on SharePoint 2010, simplifying the incoming request process by designing and creating Edit request forms using MS InfoPath designer. At The General®, I played a crucial role in driving operational excellence in the field of automobile insurance. My responsibilities included process optimization, change management, and the introduction of Agile practices to improve efficiency and productivity. Show less 🧰 Driving Operational Excellence in Automobile Insurance 📈 Lean Manager: Led the Aligned Edits committee (Business Rules Management, 12 members) as a project manager and process owner, achieving annual savings of operational costs and 200 man-hours by streamlining business processes within JIRA. 🌟 Change Agent: Championed and spearheaded the enhancement of SDLC and specification processes, providing recommendations and leading the implementation of new processes to drive… Show more 🧰 Driving Operational Excellence in Automobile Insurance 📈 Lean Manager: Led the Aligned Edits committee (Business Rules Management, 12 members) as a project manager and process owner, achieving annual savings of operational costs and 200 man-hours by streamlining business processes within JIRA. 🌟 Change Agent: Championed and spearheaded the enhancement of SDLC and specification processes, providing recommendations and leading the implementation of new processes to drive efficiency and effectiveness. 🔄 Trendsetter: Pioneered the introduction and implementation of Agile methodology within the organization, optimizing a 200-page specification into manageable components using Agile concepts. 🔍 Action Oriented: Established and moderated a collaborative team site for the Aligned Edits committee on SharePoint 2010, simplifying the incoming request process by designing and creating Edit request forms using MS InfoPath designer. At The General®, I played a crucial role in driving operational excellence in the field of automobile insurance. My responsibilities included process optimization, change management, and the introduction of Agile practices to improve efficiency and productivity. Show less

District Manager, Project Manager & Business Analyst

• Sep 2008 - Aug 2011

• Result-oriented Leader: Converted a revenue-deficient store to the most profitable store in the company by applying customer retention strategies. • Reformer: Managed to expand market area coverage by 40% by launching two new retail locations. • Process Auditor: Achieved inventory loss by 35% by introducing Accessory Audit process. • Lead-time Optimizer: Reduced process lead time for SAP Inventory Audit from five hours to 90 minutes per location, 70%… Show more • Result-oriented Leader: Converted a revenue-deficient store to the most profitable store in the company by applying customer retention strategies. • Reformer: Managed to expand market area coverage by 40% by launching two new retail locations. • Process Auditor: Achieved inventory loss by 35% by introducing Accessory Audit process. • Lead-time Optimizer: Reduced process lead time for SAP Inventory Audit from five hours to 90 minutes per location, 70% improvement. • People Leader: Was promoted to District Manager to lead & manage Beaumont/Port Arthur market that included five retail locations. • Business Analyst: Acted as a liaison between several groups within the business and technology to meet project deadlines and objectives with success. • Process Analyst: Optimized and enhanced the sales process by creating standard processed and training the sales team. Noor Communications, Inc., which also operates under the name Wireless World, was located in Houston, Texas. This organization primarily operated in the Cellular Telephone Services business/industry within the Communications sector. The business has been acquired by a competitor company. Show less • Result-oriented Leader: Converted a revenue-deficient store to the most profitable store in the company by applying customer retention strategies. • Reformer: Managed to expand market area coverage by 40% by launching two new retail locations. • Process Auditor: Achieved inventory loss by 35% by introducing Accessory Audit process. • Lead-time Optimizer: Reduced process lead time for SAP Inventory Audit from five hours to 90 minutes per location, 70%… Show more • Result-oriented Leader: Converted a revenue-deficient store to the most profitable store in the company by applying customer retention strategies. • Reformer: Managed to expand market area coverage by 40% by launching two new retail locations. • Process Auditor: Achieved inventory loss by 35% by introducing Accessory Audit process. • Lead-time Optimizer: Reduced process lead time for SAP Inventory Audit from five hours to 90 minutes per location, 70% improvement. • People Leader: Was promoted to District Manager to lead & manage Beaumont/Port Arthur market that included five retail locations. • Business Analyst: Acted as a liaison between several groups within the business and technology to meet project deadlines and objectives with success. • Process Analyst: Optimized and enhanced the sales process by creating standard processed and training the sales team. Noor Communications, Inc., which also operates under the name Wireless World, was located in Houston, Texas. This organization primarily operated in the Cellular Telephone Services business/industry within the Communications sector. The business has been acquired by a competitor company. Show less

Consulting Business Analyst

• Jan 2005 - Aug 2008

• Business Analyst: Multiple short-term contract engagements performing business analysis function at various client location in the USA. • Processes Analysis: Performed impact analysis and gap analysis and ensured timely and effective implementation of the findings.Designed screen mockups using MS visio and Snagit for better visualization and understanding of the software solution. • Collaborator: Worked with technical teams to research and advice on alternative technical… Show more • Business Analyst: Multiple short-term contract engagements performing business analysis function at various client location in the USA. • Processes Analysis: Performed impact analysis and gap analysis and ensured timely and effective implementation of the findings.Designed screen mockups using MS visio and Snagit for better visualization and understanding of the software solution. • Collaborator: Worked with technical teams to research and advice on alternative technical solutions to address critical/major business needs. Worked closely with Developers and User Representatives to communicate end-user reviews and application demonstrations. Founded in 1997, Resource Logistics, Inc. is a world-wide talent management firm with a longstanding history of providing IT staffing solutions and placement services. They specialize in recruiting the industry’s most experienced professionals in all facets of business analytics, including business software, performance management, predictive analytics, information management, regulatory and compliance consulting, and more. Show less • Business Analyst: Multiple short-term contract engagements performing business analysis function at various client location in the USA. • Processes Analysis: Performed impact analysis and gap analysis and ensured timely and effective implementation of the findings.Designed screen mockups using MS visio and Snagit for better visualization and understanding of the software solution. • Collaborator: Worked with technical teams to research and advice on alternative technical… Show more • Business Analyst: Multiple short-term contract engagements performing business analysis function at various client location in the USA. • Processes Analysis: Performed impact analysis and gap analysis and ensured timely and effective implementation of the findings.Designed screen mockups using MS visio and Snagit for better visualization and understanding of the software solution. • Collaborator: Worked with technical teams to research and advice on alternative technical solutions to address critical/major business needs. Worked closely with Developers and User Representatives to communicate end-user reviews and application demonstrations. Founded in 1997, Resource Logistics, Inc. is a world-wide talent management firm with a longstanding history of providing IT staffing solutions and placement services. They specialize in recruiting the industry’s most experienced professionals in all facets of business analytics, including business software, performance management, predictive analytics, information management, regulatory and compliance consulting, and more. Show less

Manager

• Apr 2004 - Dec 2005

• High achiever: Doubled the sales of the store in less than two years. The total inside average sales was $42,000 in March 2004 and my last month touched inside sales of $96,000. Achieved the highest beer sales in the city for eight consecutive weeks. Introduced a new product line every month. • Reformer: Started a mini jewelry shop within the store and traveled to home country to purchase imitation jewelry. Rented a booth at a local rodeo selling jewelry and other extravagant items… Show more • High achiever: Doubled the sales of the store in less than two years. The total inside average sales was $42,000 in March 2004 and my last month touched inside sales of $96,000. Achieved the highest beer sales in the city for eight consecutive weeks. Introduced a new product line every month. • Reformer: Started a mini jewelry shop within the store and traveled to home country to purchase imitation jewelry. Rented a booth at a local rodeo selling jewelry and other extravagant items to create extra sales for the store. • Forward thinking leader: Initiated cell phone business and became first in the city to introduce prepaid with unlimited nights and weekends (agents for Primetime cellular service). • Productivity champion: Recommended and convinced the management to discontinue the night shift which increased productivity and reduced the cost of payroll and electricity. Mini-Mart #7 was a Shell branded retail location with convenience store and gas. Show less • High achiever: Doubled the sales of the store in less than two years. The total inside average sales was $42,000 in March 2004 and my last month touched inside sales of $96,000. Achieved the highest beer sales in the city for eight consecutive weeks. Introduced a new product line every month. • Reformer: Started a mini jewelry shop within the store and traveled to home country to purchase imitation jewelry. Rented a booth at a local rodeo selling jewelry and other extravagant items… Show more • High achiever: Doubled the sales of the store in less than two years. The total inside average sales was $42,000 in March 2004 and my last month touched inside sales of $96,000. Achieved the highest beer sales in the city for eight consecutive weeks. Introduced a new product line every month. • Reformer: Started a mini jewelry shop within the store and traveled to home country to purchase imitation jewelry. Rented a booth at a local rodeo selling jewelry and other extravagant items to create extra sales for the store. • Forward thinking leader: Initiated cell phone business and became first in the city to introduce prepaid with unlimited nights and weekends (agents for Primetime cellular service). • Productivity champion: Recommended and convinced the management to discontinue the night shift which increased productivity and reduced the cost of payroll and electricity. Mini-Mart #7 was a Shell branded retail location with convenience store and gas. Show less

Call Center Representative

• Nov 2002 - Jun 2003

• Top performer: Won a Zenta t-shirt for achieving the highest sales of the day within seven days of joining the team. Worked at an outbound call center selling products to customers in the United States. Zenta Technologies is a BPO company with telemarketing of financial products to customers in the United States. • Top performer: Won a Zenta t-shirt for achieving the highest sales of the day within seven days of joining the team. Worked at an outbound call center selling products to customers in the United States. Zenta Technologies is a BPO company with telemarketing of financial products to customers in the United States.

Venue Sales Associate

• Sep 2001 - Jan 2002

• Self-directed salesperson: Sold products such as the Club Weekend Membership (package of medical insurance, tickets for shows/events, security bonds, home appliances and other benefits) and ICICI Prudential Life insurance products. Delivered presentations to prospective customers who are called to the venue by invitations and closing the deal that day. ABN Associates is a company based in Mumbai and concentrate on concept selling at the venues. The Telemarketing team invites… Show more • Self-directed salesperson: Sold products such as the Club Weekend Membership (package of medical insurance, tickets for shows/events, security bonds, home appliances and other benefits) and ICICI Prudential Life insurance products. Delivered presentations to prospective customers who are called to the venue by invitations and closing the deal that day. ABN Associates is a company based in Mumbai and concentrate on concept selling at the venues. The Telemarketing team invites prospective customers to their venue for a presentation and the Venue Sales Associate provides sales presentations, similar to time-share sales in the United States. Show less • Self-directed salesperson: Sold products such as the Club Weekend Membership (package of medical insurance, tickets for shows/events, security bonds, home appliances and other benefits) and ICICI Prudential Life insurance products. Delivered presentations to prospective customers who are called to the venue by invitations and closing the deal that day. ABN Associates is a company based in Mumbai and concentrate on concept selling at the venues. The Telemarketing team invites… Show more • Self-directed salesperson: Sold products such as the Club Weekend Membership (package of medical insurance, tickets for shows/events, security bonds, home appliances and other benefits) and ICICI Prudential Life insurance products. Delivered presentations to prospective customers who are called to the venue by invitations and closing the deal that day. ABN Associates is a company based in Mumbai and concentrate on concept selling at the venues. The Telemarketing team invites prospective customers to their venue for a presentation and the Venue Sales Associate provides sales presentations, similar to time-share sales in the United States. Show less

Director of Sales

• Jan 2001 - Jul 2001

• Self starter: traveled to Hong Kong and Malaysia to explore business potential. Procured goods from India through personal contacts. • Responsible and rational leader: managed the working capital requirements and day-to-day requirements of the firm. Satvik Gems was a trading firm engaged in selling polished diamonds in Singapore. The firm was procuring loose diamonds from India and sold them to jewelers in Singapore. They also traded locally in Singapore. • Self starter: traveled to Hong Kong and Malaysia to explore business potential. Procured goods from India through personal contacts. • Responsible and rational leader: managed the working capital requirements and day-to-day requirements of the firm. Satvik Gems was a trading firm engaged in selling polished diamonds in Singapore. The firm was procuring loose diamonds from India and sold them to jewelers in Singapore. They also traded locally in Singapore.

Trainee (Marking & planning)

• Jan 2000 - Jan 2001

• Trainee: Learning of various diamond manufacturing operations such as Laser Marking, Computer Planning, Rough diamond analysis, etc. Prime Diamonds Pvt. Ltd. (subsidiary of Suashish Diamonds Ltd.) is a large diamond-manufacturing concern situated in the commercial capital of India, Mumbai. They employ close to 350 skilled employees and more than 50 supervisors. Their large manufacturing facility is equipped with the latest technology including laser sawing and computer planning. • Trainee: Learning of various diamond manufacturing operations such as Laser Marking, Computer Planning, Rough diamond analysis, etc. Prime Diamonds Pvt. Ltd. (subsidiary of Suashish Diamonds Ltd.) is a large diamond-manufacturing concern situated in the commercial capital of India, Mumbai. They employ close to 350 skilled employees and more than 50 supervisors. Their large manufacturing facility is equipped with the latest technology including laser sawing and computer planning.

Production Manager & Managing Partner

• Apr 1998 - Sep 1999

• Efficient leader : Responsible for production process (cutting and polishing rough diamonds), production optimization and general Management. • Focused manager: establishment and set up of the factory. Led group of 100 skilled workers and 10 supervisors. Payroll management. • Knowledgeable coach: Coaching and training. Leading technical training of the staff. • Compliance champion: Managing legal matters - liaising with law enforcement in connection with the… Show more • Efficient leader : Responsible for production process (cutting and polishing rough diamonds), production optimization and general Management. • Focused manager: establishment and set up of the factory. Led group of 100 skilled workers and 10 supervisors. Payroll management. • Knowledgeable coach: Coaching and training. Leading technical training of the staff. • Compliance champion: Managing legal matters - liaising with law enforcement in connection with the contingent situations involving theft, pilfering, incidences, etc. Mahavir Diamonds was a diamond-manufacturing firm which began operation in May 1998 and consisted of a factory unit and an office. They employ more than 100 skilled laborers and 10 supervisors with sizable annual turnover. The main business was to procure rough diamonds from various diamond trading firms, manufacture and process for them. Show less • Efficient leader : Responsible for production process (cutting and polishing rough diamonds), production optimization and general Management. • Focused manager: establishment and set up of the factory. Led group of 100 skilled workers and 10 supervisors. Payroll management. • Knowledgeable coach: Coaching and training. Leading technical training of the staff. • Compliance champion: Managing legal matters - liaising with law enforcement in connection with the… Show more • Efficient leader : Responsible for production process (cutting and polishing rough diamonds), production optimization and general Management. • Focused manager: establishment and set up of the factory. Led group of 100 skilled workers and 10 supervisors. Payroll management. • Knowledgeable coach: Coaching and training. Leading technical training of the staff. • Compliance champion: Managing legal matters - liaising with law enforcement in connection with the contingent situations involving theft, pilfering, incidences, etc. Mahavir Diamonds was a diamond-manufacturing firm which began operation in May 1998 and consisted of a factory unit and an office. They employ more than 100 skilled laborers and 10 supervisors with sizable annual turnover. The main business was to procure rough diamonds from various diamond trading firms, manufacture and process for them. Show less

Diamond Assorter (Summer Trainee)

• Apr 1996 - Jul 1996

• Trainee: Received training on assortment and grading of rough diamonds. Combine Gems was a subsidiary of Suashish Diamonds Ltd. managing bulk processing (cutting and polishing) of diamonds with office and factories in multiple states. • Trainee: Received training on assortment and grading of rough diamonds. Combine Gems was a subsidiary of Suashish Diamonds Ltd. managing bulk processing (cutting and polishing) of diamonds with office and factories in multiple states.