Piotrek Bodera
Happiness Engineer at Octolize- Claim this Profile
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Polish Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Karolina Burnagiel
Piotrek and I were Happiness Engineers at Octolize, where we both offered technical and customer care support. Piotrek is resourceful and keen to work on new projects. Our responsibilities were supporting customers, improving saved replies templates, and editing documentation. Besides, we were active members of our product team. We could always count on the new ideas and interesting input from Piotrek. He did his best to optimize our work and meetings. I think of Piotrek as someone who learns quickly and works hard on his growth, both personal and professional. You won't be bored having him on your team :)
Jowita Ludwikiewicz
Piotr was a very well organized and dedicated tour leader. He had great contact with people in the group and was super professional. I would highly recommend him for any position in tourism or other professions where people skills are required.
Karolina Burnagiel
Piotrek and I were Happiness Engineers at Octolize, where we both offered technical and customer care support. Piotrek is resourceful and keen to work on new projects. Our responsibilities were supporting customers, improving saved replies templates, and editing documentation. Besides, we were active members of our product team. We could always count on the new ideas and interesting input from Piotrek. He did his best to optimize our work and meetings. I think of Piotrek as someone who learns quickly and works hard on his growth, both personal and professional. You won't be bored having him on your team :)
Jowita Ludwikiewicz
Piotr was a very well organized and dedicated tour leader. He had great contact with people in the group and was super professional. I would highly recommend him for any position in tourism or other professions where people skills are required.
Karolina Burnagiel
Piotrek and I were Happiness Engineers at Octolize, where we both offered technical and customer care support. Piotrek is resourceful and keen to work on new projects. Our responsibilities were supporting customers, improving saved replies templates, and editing documentation. Besides, we were active members of our product team. We could always count on the new ideas and interesting input from Piotrek. He did his best to optimize our work and meetings. I think of Piotrek as someone who learns quickly and works hard on his growth, both personal and professional. You won't be bored having him on your team :)
Jowita Ludwikiewicz
Piotr was a very well organized and dedicated tour leader. He had great contact with people in the group and was super professional. I would highly recommend him for any position in tourism or other professions where people skills are required.
Karolina Burnagiel
Piotrek and I were Happiness Engineers at Octolize, where we both offered technical and customer care support. Piotrek is resourceful and keen to work on new projects. Our responsibilities were supporting customers, improving saved replies templates, and editing documentation. Besides, we were active members of our product team. We could always count on the new ideas and interesting input from Piotrek. He did his best to optimize our work and meetings. I think of Piotrek as someone who learns quickly and works hard on his growth, both personal and professional. You won't be bored having him on your team :)
Jowita Ludwikiewicz
Piotr was a very well organized and dedicated tour leader. He had great contact with people in the group and was super professional. I would highly recommend him for any position in tourism or other professions where people skills are required.
Credentials
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Customer Service: Serving Customers Through Chat and Text
LinkedInSep, 2022- Nov, 2024 -
Technical Writing: Quick Start Guides
LinkedInSep, 2022- Nov, 2024 -
Writing Customer Service Emails
LinkedInSep, 2022- Nov, 2024 -
Day Skipper
Royal Yachting Association (RYA)Mar, 2021- Nov, 2024 -
Open Water Diver
SSI Scuba Schools InternationalMay, 2013- Nov, 2024 -
Certified Tour Guide / Director
Urząd Marszałkowski Województwa ŚląskiegoMay, 2011- Nov, 2024
Experience
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Octolize
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IT Services and IT Consulting
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1 - 100 Employee
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Happiness Engineer
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Mar 2022 - Present
Ecommerce company providing customizable shipping solutions for all regions. Specializing in WooCommerce plugins and Shopify apps that ease delivery experience. Offering custom table rates plugins and integrations with carrier providers, i.e. UPS, FedEx, DHL, DPD. - Providing extensive and professional email support for English and Polish customer base. - Actively utilizing SupportAgent AI integration for HelpScout to better and faster respond to users' questions. - Migrated documentation from HelpScout and GitLab to a separate WordPress instance with BetterDocs. - Leading cross-functional teams, and teaching leadership skills to improve communication. - Building asynchronous guidelines and written processes to minimize bus factors. - Creating unique WooCommerce solutions to address individual needs of online store owners. - Managing customer email queries, and creating saved replies for our team via HelpScout. - Researching new ecommerce opportunities and integrations. - Actively participating in Scrum method workflow with daily standups, bi-weekly sprints, reviews, and retrospect meetings. - Collaborating with the team of around 20 people over YouTrack, Slack, Slab, Google Workspace. Show less
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Nerd on Tour
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United Kingdom
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Technology, Information and Internet
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Founder
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Dec 2014 - Present
Storytelling company focused on providing internet solutions for digital nomads, tourism professionals, and related businesses. The projects range from creating and administrating websites, setting up, and providing content for social media channels to teaching teams and individuals about mobile technology. • Created interview-style podcast in English and in Polish that explores all things related to the digital nomad community. • Published in-depth articles to support digital nomads in setting up their companies, creating online payment gateways, finding the best Internet access among other topics. • Designed unique themes for customers' sites using Oxygen Builder. • Migrated React-built website to WordPress preserving all the functionality and the design of the original. • Developed and administered over 20 different WordPress websites (fitness studios, car repair services, travel blogs, photo-rich portfolios, coaching communities). • Created and administered over 100 email accounts with domain and user aliases. Helped integrate and taught users how to use their private and professional email accounts in webmail clients. Set up mobile devices and data cloud services for the individual needs of customers. • Set up several team structures in Google Workspace (previously known as Google Apps/G Suite) and migrate documents, e-mails, and data from Outlook. Taught the team how to use the full potential of Google’s mobile apps and data cloud. • Created a comprehensive backup plan for the network of WordPress sites. • Taught and advised security policies for teams based on password management systems, two-factor authentication, and WordPress security plugins. • Integrated Stripe payments and online scheduling. • Administered Google Analytics and Facebook Ads for several websites. Advised small businesses on how to increase sales conversions and improve brand awareness. • Researched and tested major hosting providers and domain registrars in the global market Show less
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BM Cars
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Poland
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Automotive
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1 - 100 Employee
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Web Developer
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Jan 2011 - Present
Family-owned, independent car repair services specialized in the BMW brand. Recognized by drivers as a go-to place for difficult and demanding technical issues. Known for sharing free professional advice online. • Monthly reach of over 20 000 unique visitors from Poland and abroad. • Set up and integrated WooComerce online shop offering digital products and BMW spare parts. • Integrated loyalty program for online and on-site customers. • Edited and formatted over 200 posts with technical answers for BMW drivers. This includes research and the use of relevant pictures (with royalty-free/creative commons license). • Engaged with the BMW community and fans on Instagram, Twitter, Facebook, comments, and Google Maps reviews. • Researched, bought, and built the website using a special, responsive WordPress theme for Car Repair Services. • Tweaked WordPress and the theme plugins to improve user experience and design. • Improved long-tail search engine optimization and schema for all the content on the website. • Managed access, roles, and workflow for the team of 10 users (editors, admins, authors) • Created newsletter subscription and curated content for regular email campaigns via MailPoet. • Prepared and run Google Ads and Facebook Ads campaigns to increase local community awareness about the business. Show less
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Rainbow Tours S.A
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Leisure, Travel & Tourism
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200 - 300 Employee
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Tour Manager
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Apr 2013 - Nov 2019
One of the biggest tour operators in Poland, established in 1990, offers mainstream tours on five continents during all four seasons. Listed on Warsaw Stock Exchange since 2007. • Taken care of groups between 10 and 85 tourists on regular 4 to 14 days round tours in Italy, Austria, Czech Republic, Hungary, Malta, France, Spain, Australia, Bali. • Prepared, learned, and told intriguing stories about local cultures in every designated tourist destination. Researched and edited videos, audio files, and text prospects for tourists to enrich their immersion in the foreign culture. • Successfully execute intensive daily tour programs in the popular tourist destinations — Rome, Florence, Venice, Vienna, Prague, Sydney, Marseille, Nice, Barcelona among others. • Have been up-selling extra activities — special dinners with genuine local cuisine, tickets for classical music concerts, excursions to volcanoes, etc. • Helped resolve difficult and unexpected issues with stolen wallets, missing baggage, and left behind passports. • Provided support during doctor’s appointments, visits at the embassy and at the police stations in foreign countries. • Received multiple letters of recommendation from tourists and high notes in customer surveys. Show less
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Euro Pol Tour
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Italy
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Tour Operator Representative
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Jul 2009 - Apr 2013
Euro Pol Tour is one of the largest accredited tour operators in Silesia region, operating since 1992, a member of ASTA (American Society Of Travel Agency). • Held the role of customer support representative for a group of 300 to 500 tourists, coming to the resorts every week. • Provided support in any issues regarding housing, transportation, local tourist attractions, doctors’ appointments, among others. • Have been delegated for summer seasons to work remotely in tourist resorts (Bibione, Caorle, Jesolo) along the Adriatic sea in Italy. • Arranged my own weekly schedule with regular visits to hotels, holiday apartments, and local flat agencies. • Have been up-selling and organizing weekly bus excursions to Venice in Italy. • Researched the Italian mobile internet market and found the right solutions for staying in touch with the company headquartered in Poland. Show less
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BTA Kompas - Biuro Turystyki Aktywnej
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Poland
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Travel Arrangements
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1 - 100 Employee
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Japanese Culture Specialist
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Aug 2005 - Dec 2010
Kompas is a Polish tour operator focused on themed camps for kids and teenagers. The company has been established in 1998 and won many prestigious business and travel awards — top places in the ranking for the best Polish tour operator for kids, “Gazela Biznesu” (by Business’ Pulse magazine), “Diamenty Forbesa” (by Polish edition of Forbes magazine). • Created a new theme camp for Japanese culture enthusiasts in 2005 that attracted and is still attracting hundreds of customers every season. • Arranged and executed an original schedule of all-day activities for groups of 15 to 25 kids on 14 days basis. • Taught and run absorbing workshops about the Japanese language, history, and culture. • Organised huge video game events where kids from all theme camps were learning and competing in Dance Dance Revolution, Sing Star, Dance Central competitions. • Learnt how to speak and how to inspire groups of over 130 teenagers to participate in extraordinary events — flash mobs, costume parties, and bonfires. • Shared knowledge and passion about Japanese art and its original aesthetics through manga, anime, music, and video games. • Have been supporting the technical side of the events — cables, speakers, computers, lights, and video game consoles' setup needed to be prepared every night for a group of over 150 participants (kids, staff, and special guests). Show less
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Advisor
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Mar 2010 - Aug 2010
Globally recognized consulting technology, and outsourcing company present in 40 countries with more than 190 000 employees. Fifty years of experience in the market, Capgemini is still growing and reported 12.5 billion EUR in revenue for the year 2016. • Supported English-speaking customers from the USA, Canada, and the United Kingdom. • Solved software and hardware issues directly or by assigning tasks to specialized teams. • Responded and provided appropriate feedback via phone calls, e-mail, and remote desktop sessions. • Technology used: Oracle Workflow, Clinquick, Symantec Endpoint Encryption, Citrix MetaFrame, Active Directory, WebEx, BMC Remedy, Clarity. Show less
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