Imad Eddin Bazzari
Digital Transformation Program Manager at Sitech- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Bio
Noaf Ereiqat
Imad is a creative and driven designer and an asset to any media team. We worked together on a number of projects and I found him to be efficient, diligent and enjoyable to work with.
Noaf Ereiqat
Imad is a creative and driven designer and an asset to any media team. We worked together on a number of projects and I found him to be efficient, diligent and enjoyable to work with.
Noaf Ereiqat
Imad is a creative and driven designer and an asset to any media team. We worked together on a number of projects and I found him to be efficient, diligent and enjoyable to work with.
Noaf Ereiqat
Imad is a creative and driven designer and an asset to any media team. We worked together on a number of projects and I found him to be efficient, diligent and enjoyable to work with.
Credentials
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Membership
Service Design NetworkDec, 2020- Nov, 2024 -
Certified Scrum Professional (CSP)
Scrum.orgJul, 2020- Nov, 2024 -
Enterprise Design Thinking
Interaction Design FoundationJul, 2020- Nov, 2024 -
enterprise design thinking practitioner
IBMApr, 2020- Nov, 2024 -
Membership Certificate
Interaction Design Foundation (IDF)Mar, 2020- Nov, 2024
Experience
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Sitech
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Jordan
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Transformation Program Manager
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Oct 2022 - Present
Leading multi-disciplinary teams to deliver the Lebara KSA customer-interfacing digital transformation strategy and its associated program to enable a step change in the capabilities of the entire B2C and B2B digital product and service channel. Leading multi-disciplinary teams to deliver the Lebara KSA customer-interfacing digital transformation strategy and its associated program to enable a step change in the capabilities of the entire B2C and B2B digital product and service channel.
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Orange
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France
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Telecommunications
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700 & Above Employee
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Digital Product and Marketing Director
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Apr 2021 - Sep 2022
Established the digital business and innovation team responsible for building up and managing multiple digital product and service channels within Orange Jordan and guiding the process to drive business growth and success. Established the digital business and innovation team responsible for building up and managing multiple digital product and service channels within Orange Jordan and guiding the process to drive business growth and success.
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Virgin Mobile KSA فيرجن موبايل السعودية
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Saudi Arabia
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Telecommunications
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200 - 300 Employee
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Senior Digital Product Manager | Head of service design
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Mar 2017 - Feb 2021
Designed and implemented the transformation strategy for Virgin Mobile KSA to evolve into a digital-only operator by introducing an integrated omni-channel experience across all customer touchpoints. ; this includes the customer onboarding platform and its personalized enrollment journeys, self-care digital services, digital help and Support center, Knowledge Base, and CX management platforms.
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Digital Product and Service Design Manager
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May 2016 - Mar 2017
Established the digital product and experience function within the commercial organization to rapidly respond to market disruption within the telecommunication industry and promptly drive adaptive planning and incremental delivery of multiple digital products and initiatives. This involves building up scrum teams, developing processes, and setting up collaboration models within the organization’s cross functional teams and 3rd party technology partners.
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Jabbar Internet Group
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Digital Product Manager
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Feb 2013 - Mar 2016
Built, launched, and managed multiple product solutions under the performance marketing and data management unit, this includes the delivery of growth-focused roadmaps for complex product backlogs, and the management of product releases through incremental design and development models. Built, launched, and managed multiple product solutions under the performance marketing and data management unit, this includes the delivery of growth-focused roadmaps for complex product backlogs, and the management of product releases through incremental design and development models.
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SYNTAX
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Jordan
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Design Services
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1 - 100 Employee
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Digital Product Manager
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Sep 2011 - Dec 2012
Established and managed the development of multiple initiatives under Mobily digital product portfolio, and worked alongside with product stakeholders, software engineers and communications teams to define requirements, create backlogs, and manage delivery plans to ensure objectives, schedules and budgets are established and met. Established and managed the development of multiple initiatives under Mobily digital product portfolio, and worked alongside with product stakeholders, software engineers and communications teams to define requirements, create backlogs, and manage delivery plans to ensure objectives, schedules and budgets are established and met.
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Mindshare MENA
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United Arab Emirates
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Advertising Services
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1 - 100 Employee
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Digital Innovation Manager
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Oct 2008 - Aug 2011
Led the creative ideation and execution of non-traditional brand activation, experiential marketing, and customer engagement campaigns for multinational and regional brands in the GCC markets, this includes facilitating every aspect of project delivery from conceptualizing, through design, production and post-production. Led the creative ideation and execution of non-traditional brand activation, experiential marketing, and customer engagement campaigns for multinational and regional brands in the GCC markets, this includes facilitating every aspect of project delivery from conceptualizing, through design, production and post-production.
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Yahoo
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United States
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Technology, Information and Internet
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700 & Above Employee
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Digital Product Designer and User Experience Architect
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Jan 2005 - Sep 2008
Developed information architecture, user flow diagrams, UX/UI design concepts, interactive prototypes, and design systems for Yahoo! (Maktoob) websites and social media platforms. Developed responsive web-based user interface solutions and frontend applications through multiple UI frameworks, and in compliance with usability and accessibility standard methods and techniques. Developed information architecture, user flow diagrams, UX/UI design concepts, interactive prototypes, and design systems for Yahoo! (Maktoob) websites and social media platforms. Developed responsive web-based user interface solutions and frontend applications through multiple UI frameworks, and in compliance with usability and accessibility standard methods and techniques.
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Education
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2023 - 2024
University of Cambridge
Diploma of Education, Digital Disruption: Digital Transformation Strategies -
2000 - 2004
University of Petra "جامعة البترا"
Bachelor of Science - BS, Computer Science -
1987 - 1997
Terra Santa College
High School Diploma, Scientific
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