Experience

Workflow Automation

• Australia
• IT Services and IT Consulting

• Data Analyst

  • Dec 2019 - Sep 2021

  Chennai, Tamil Nadu, India - Utilized data-driven methods to identify Key Performance Indicators (KPIs) from 5 years of sales data, resulting in a 15% boost in productivity and supporting digital sales objectives. - Developed Tableau dashboards and data visualizations to track KPIs and monitor sales performance, aligning with the Tribe Digital & Customer Interactions’ focus on digital interactions with customers. - Collaborated with cross-functional teams and stakeholders, enhancing customer interactions… Show more - Utilized data-driven methods to identify Key Performance Indicators (KPIs) from 5 years of sales data, resulting in a 15% boost in productivity and supporting digital sales objectives. - Developed Tableau dashboards and data visualizations to track KPIs and monitor sales performance, aligning with the Tribe Digital & Customer Interactions’ focus on digital interactions with customers. - Collaborated with cross-functional teams and stakeholders, enhancing customer interactions through data-driven solutions. - Strategically designed a Procurement Management Plan, reducing procurement costs through vendor negotiations and sourcing, contributing to improving service and product offerings. - Optimized ETL workflows, reducing processing time by 30% and supporting the transition towards becoming a fully data-driven organization. - Formulated and executed data collection processes to meet reporting and analysis requirements, resulting in a 40% increase in data accuracy and integrity. - Constructed and implemented a predictive model to accurately forecast customer churn, resulting in a 15% reduction in customer attrition. - Proficiently managed sensitive data, prioritizing security through stringent protocols and access controls, while reinforcing data integrity via systematic validation and thorough cleansing procedures. - Conducted quality assurance checks to ensure data quality and rectify inconsistencies and errors within large data sets. - Utilized SQL for efficient data extraction and transformation, aligning with experience in querying languages mentioned in the job description. Show less