Experience

Manteq Systems & Information Technology

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Head Of Business Operations

  • Nov 2018 - Present

  My expertise lies in executing business operations and technical strategies to meet the needs of both internal and external stakeholders. I lead cross-functional teams in the implementation of our software, solutions and services, ensuring that all initiatives are delivered on time, on budget, and with the highest quality. Additionally, I work closely with the Managing Director to ensure the company is running smoothly and efficiently and that all goals and objectives are met.With my technical knowledge, leadership skills, and business acumen, I have the unique ability to bridge the gap between the technical and business aspects of my organization, And my skills in project management, problem-solving, and communication have been instrumental in driving it Show less

• Services Manager

  • Jan 2016 - Nov 2018

  I was responsible for ensuring the delivery of high-quality technical support and customer service to clients. I managed a team of service professionals, overseeing day-to-day operations, and implementing processes to streamline support and improve customer satisfaction. I also collaborated with other departments and teams to resolve complex technical issues and drive continuous improvement in our services. I fostered strong relationships with clients by providing prompt and effective resolution to their issues and focused on delivering a superior customer experience. Show less

• Implementation and Support Manager

  • Apr 2015 - Dec 2015

  I was responsible for overseeing the successful implementation of our software and solutions for our clients, this involved working closely with them to understand their business requirements, managing project timelines, and ensuring smooth transitions from development to production.In addition, I was also responsible for providing ongoing support to clients, backed with a team of support specialists addressing any technical issues, and providing ongoing training and support. My strong technical background and customer-focused approach helped me to establish and maintain strong relationships with our clients.Throughout my time, I consistently delivered results that exceeded expectations, contributing to the overall growth and success of the business. Show less



Al Awael Company-Lebanon

• Lebanon
• Solar Electric Power Generation
• 1 - 100 Employee

• Group Information Technology Manager

  • Oct 2007 - Feb 2015

  I was responsible for overseeing the technology needs of multiple business units. I managed a team of IT professionals and worked closely with executives and departments to identify and implement solutions that improved efficiency, reduced costs and enhanced productivity. I also implemented and maintained security measures to protect company data, and kept up with industry developments to ensure the company was utilizing the latest technology. I helped in the company branch out in planning, deploying, migrating and managing the networks of each of its new subsidiaries and continued to support them after - List of subsidiaries: - Al Awael Surveillance and Security : 2007- 2015 - Al Amir Optical Discs Factory: 2008 – 2015 - Chinatown Markets : 2008 – 2015 - Al Manahel Sanitary ware : 2009 – 2012 - Magic Color Print : 2010 – 2012 - Al Awael Lebanon : 2012 – 2015 - Awael Building Materials and Interiors: 2012-2015 Show less



Digital Multimedia

• Damascus, Syria

• System And Network Manager

  • Aug 2008 - Aug 2014

  I was responsible for ensuring the smooth operation of all technological systems within the organization. This included managing and maintaining the network infrastructure, implementing security measures to protect sensitive data, and providing technical support to employees as needed. In addition, I was responsible for researching and recommending new technology solutions to improve the company's efficiency and productivity. Through my efforts, I was able to successfully maintain the company's technology systems, while also providing valuable support to the team and contributing to the overall success of the organization. Show less



Al Bayan Co

• Damascus, Syria

• System Administrator

  • 2008 - 2010

  I was responsible for managing and maintaining the company's IT infrastructure. This included implementing, maintaining and updating hardware, software and systems to ensure optimal performance, security and reliability. I was instrumental in troubleshooting technical issues, resolving network and server issues, and ensuring data backups were completed in a timely manner. I was also involved in the implementation of various software solutions and collaborated with various departments to identify technology requirements and provided technical support to employees. Show less



Best Italia ISP

• Technical Support Supervisor

  • Apr 2007 - Oct 2007

  I supervised a team of customer service representatives and was responsible for delivering technical support to clients. I was dedicated to providing exceptional customer satisfaction by monitoring interactions, offering training and coaching to my team, and constantly improving processes and systems. Through my leadership and focus on excellence, I successfully resolved customer inquiries and issues promptly and professionally, playing a significant role in the company's success.

• Customer Service Representative

  • Sep 2006 - Apr 2007

  I was responsible for providing support to customers regarding technical issues and billing inquiries. I effectively communicated with customers over the phone, email and chat to understand their concerns and provided quick and efficient solutions. I also utilized my technical knowledge to diagnose and resolve technical problems and ensured that customer satisfaction was maintained at all times. Through my strong communication skills, technical expertise and dedication to providing exceptional customer service, I was able to build positive relationships with customers and contribute to the overall success of the company. Show less



Al Haffar Printing and Packaging

• Damascus, Syria

• Information Technology Specialist

  • 2006 - 2006

  On a 6 month Contract I successfully built and designed the network environment for the factory, ensuring seamless operations and maximum productivity. My responsibilities included planning, implementing and maintaining the network infrastructure, troubleshooting technical issues and providing technical support to end-users. My expertise in network security, LAN/WAN setup, and firewall management ensured the protection of sensitive data and secure network access. Through my proactive approach and technical proficiency, I contributed to the success of the printing factory and delivered high-quality IT services to support the organization's mission. Show less