Brent Kapsner
Director at Partners Senior Living Options, LLC- Claim this Profile
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Bio
Brad Mace
I was fortunate to work for Brent, a supervisor who really valued his employees and was enthusiastic about our ideas. He encouraged creative thinking and innovation. He clearly communicated goals and requirements, so we knew what was expected of us. I always felt the effort I put it was appreciated, and my suggestions were given fair consideration. Brent's leadership style created a very positive and productive work environment where I was able to do good work and enjoy it. I'd gladly work for him again and would highly recommend him to any future employers.
Brad Mace
I was fortunate to work for Brent, a supervisor who really valued his employees and was enthusiastic about our ideas. He encouraged creative thinking and innovation. He clearly communicated goals and requirements, so we knew what was expected of us. I always felt the effort I put it was appreciated, and my suggestions were given fair consideration. Brent's leadership style created a very positive and productive work environment where I was able to do good work and enjoy it. I'd gladly work for him again and would highly recommend him to any future employers.
Brad Mace
I was fortunate to work for Brent, a supervisor who really valued his employees and was enthusiastic about our ideas. He encouraged creative thinking and innovation. He clearly communicated goals and requirements, so we knew what was expected of us. I always felt the effort I put it was appreciated, and my suggestions were given fair consideration. Brent's leadership style created a very positive and productive work environment where I was able to do good work and enjoy it. I'd gladly work for him again and would highly recommend him to any future employers.
Brad Mace
I was fortunate to work for Brent, a supervisor who really valued his employees and was enthusiastic about our ideas. He encouraged creative thinking and innovation. He clearly communicated goals and requirements, so we knew what was expected of us. I always felt the effort I put it was appreciated, and my suggestions were given fair consideration. Brent's leadership style created a very positive and productive work environment where I was able to do good work and enjoy it. I'd gladly work for him again and would highly recommend him to any future employers.
Experience
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Partners Senior Living Options, LLC
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Hospitals and Health Care
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1 - 100 Employee
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Director
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2008 - Present
- Collaboration with partners to develop long-term goals, business plan, mission, goals, values, financial plans, infrastructure, growth plans. - Assist with variety of projects (technology, human resources, construction). - Collaboration with partners to develop long-term goals, business plan, mission, goals, values, financial plans, infrastructure, growth plans. - Assist with variety of projects (technology, human resources, construction).
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Director of Information Technology
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2002 - Sep 2013
Continually developing, implementing, improving, and maintaining all technological aspects of the organization. Responsibilities include technology and project management of a $12M Teleservices company: technology operations and systems, vendor selection and negotiation, employee management and development. In addition, research, recommend, and purchase of hardware, software, and technology systems. Management of small to large scale projects, with continually changing requirements, in a fast paced environment often requiring short turnaround time to meet client needs. Improved profitability results, quality control, operational processes and procedures, reporting, information management, and employee efficiencies. Show less
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Interim Director of Operations
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2011 - 2011
Acting Director of Operations for three call centers (combined 200 seats). Responsibilities included: oversight of 300 plus part-time employees and 22 full-time employees, agent performance management, quality control, coaching, statistical analysis, bonus budgeting, Union relationship management, policy implementation, agent/staff training, and employee motivation. Successfully managed call center operations bringing stability and consistency back into them by re-invigorating employees, implementing policies and building a team environment. Show less
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Senior Programmer
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1997 - 2002
Responsibilities included: management of software development, Unix/Linux/Windows Server operating systems, Informix and MySQL databases, and reporting to accommodate data and information needs for 80+ clients, end user support, network management, workstation support, server management
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Computer Programmer
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1995 - 1997
Developed reporting and data manipulation programs using various Unix based programming languages.
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Education
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1997 - 2000
St. Cloud State University
Master of Business Administration (MBA) -
1991 - 1995
Minnesota State University, Moorhead
Bachelor of Science (B.S.), Computer Information Systems/Minor in Accounting
Community
