Associate Specialist, Infectious Diseases

• Apr 2023 - Present

Loan Processor

• Oct 2022 - Feb 2023

Worked as a team with the Loan Officer to solve complex loan problems as they arose Educated clients on the mortgage process, built rapport, and answered any questions by understanding their individual needs Ongoing client support: Collected and reviewed financial documents needed to get their loan approved Processed Fannie Mae, Freddie Mac, VA, and FHA loans Liaison between the client, underwriters, closing team and Ryan Homes department Worked as a team with the Loan Officer to solve complex loan problems as they arose Educated clients on the mortgage process, built rapport, and answered any questions by understanding their individual needs Ongoing client support: Collected and reviewed financial documents needed to get their loan approved Processed Fannie Mae, Freddie Mac, VA, and FHA loans Liaison between the client, underwriters, closing team and Ryan Homes department

Client Data Analyst

• Feb 2022 - Sep 2022

With the VP of Finance, created a template utilizing excel formulas to audit all billing encountersAudited 60,000+ encounters a month to send clean billing reports to more than 90 clinicsManaged and improved gathering client metrics that is presented on a quarterly basis to clientsFound technical code errors on billing claims and provided corrected solutionsDiscovered a clinical workflow causing billing errors for clients; Cleaned 3,000+ encounters in two weeks and presented a corrected report to all 53 of the affected clinicsAssisted the Financial Planning and Analysis Manager on the monthly client cost-analysis worksheetActed as a liaison between billing, administrative operations, and clinical operations Show less

Administrative Support Supervisor

• Apr 2021 - Feb 2022

Co-manage a growing team of 25+ administrators who connect and maintain a patient population of over 30,000.Initiated and helped implement the merging of two teams to shorten 45-day promise and eliminate redundant workflows to achieve >90% clinic compliance across all vendors.Functional Manager of single sign-on initiative to increase accessibility and security among vendor sites (Okta Software)Synergy platform liaison with Product Development Team Assist in design of Salesforce workflow and user interfaces to ease the platform rollout for the administrative teamWork with the administrative trainer to develop more efficient protocols and higher company standardTeam Champion of Burnalong wellness initiativeData Management and Analysis: audit administrative workflow and calculate metrics that are presented to the CEO and leadership team weekly. Guarantee quarterly Objective Key Results and company standards are met. Show less

Connectivity Administrative Support

• Jul 2020 - Apr 2021

Top performer: consistently achieved an above average weekly audit score of 95-100%.Helped connect the largest clinic with over 3,500 patients and increased connectivity and scheduling rates by 30%.Educated patients on how their home heart monitor functions and how RMG works with their Cardiologist.Developed and maintained a streamlined mailing system to eliminate 1 backlog month of patient correspondence.Part of patient support services: answered patient questions, troubleshooted home heart monitors, coordinated patient’s schedules and clinic requests for transmissions. Show less

Onboarding Administrative Support

• May 2020 - Jul 2020

Onboarded clinics; enrolled and transferred patients; removed backlog; verified insurance information and initiated new time clock protocol to meet the team’s 10-day deadline when onboarding a new patient.

Finance Administrative Assistant

• Jul 2016 - Mar 2020

Supported the Contract Manager, Associate Dean and Assistant Director with special projects as assigned. Administrative support: scanned, filed and emailed travel reimbursements; assisted with wire transfers and invoices; detailed database entry and receptionist duties. Entrusted to deposit checks and confirm payments for credit/debit cards. Supported the Contract Manager, Associate Dean and Assistant Director with special projects as assigned. Administrative support: scanned, filed and emailed travel reimbursements; assisted with wire transfers and invoices; detailed database entry and receptionist duties. Entrusted to deposit checks and confirm payments for credit/debit cards.

Intern

• Sep 2018 - Dec 2018

Shadowed and aided a Physical Therapist and a Nurse at a primary school during a semester abroad in Madrid, Spain. Shadowed and aided a Physical Therapist and a Nurse at a primary school during a semester abroad in Madrid, Spain.