Doriana Maltese

Regional Manager Asia & Pacific at Travelife for Tour Operators
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Milan Metropolitan Area, IT
Languages
  • Italian Native or bilingual proficiency
  • French Limited working proficiency
  • English Professional working proficiency
  • Spanish Limited working proficiency
  • Chinese Full professional proficiency

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Doriana worked with me at Booking.com for a semester in which I was able to appreciate her independence, determination and curiosity. She is a fast learner, extremely flexible in international environments and a natural team player. I give Doriana my full recommendation for any position for which you may be considering her. Sincerely, Erica Bernardi

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Credentials

  • Sustainability Management for Tourism Businesses
    TrainingAid
    Feb, 2023
    - Nov, 2024
  • Travelife Coach & Auditor Certificate
    Travelife for Tour Operators & Travel Agents
    Nov, 2020
    - Nov, 2024
  • Travelife Sustainability Management Certificate
    Travelife for Tour Operators & Travel Agents
    Aug, 2020
    - Nov, 2024
  • European Lifeguard Certification
    Società Nazionale di Salvamento
    Dec, 2018
    - Nov, 2024
  • HSK5 汉语水平考试5级
    Hanban Confucius Institute
    Jun, 2017
    - Nov, 2024
  • HSKK intermediate 汉语水平口语考试中级
    Hanban Confucius Institute
    Jun, 2017
    - Nov, 2024
  • IELTS
    International House Milano
    Jun, 2016
    - Nov, 2024
  • Youthpass
    European Commission
    Jan, 2016
    - Nov, 2024
  • HSK 4 汉语水平考试4级
    Mandarin House
    Oct, 2015
    - Nov, 2024
  • DELF B2
    Institut français
    May, 2012
    - Nov, 2024

Experience

    • Netherlands
    • Travel Arrangements
    • 1 - 100 Employee
    • Regional Manager Asia & Pacific
      • Feb 2022 - Present

    • Sustainability Coach, Auditor, Trainer
      • Mar 2021 - Present

    • Sustainability Coordinator
      • Aug 2020 - Present

      -China representative: reaching out to new companies & organizations; establish new memberships & partnerships-Maintaining contact with current members, as well as reaching out to new potential clients worldwide-Coaching companies on the Travelife system and checking their compliance with the Travelife certification standards-Performing desk-audits for sustainability reports of Travelife international members-Facilitating Travelife member’s engagement with the sustainability management system-Managing Social Media-Facilitating Travelife online seminars-Translation EN>IT Show less

    • China
    • Translation and Localization
    • 1 - 100 Employee
    • Translator IT/CH/EN
      • Nov 2020 - Present

    • Translator IT/CH/EN
      • Mar 2020 - Present

    • China
    • Higher Education
    • 1 - 100 Employee
    • History of Art and Italian Teacher
      • Sep 2017 - Jul 2018

      Sichuan Normal University, Department of Design in partnership with IED Rome -Designing, developing, managing and reviewing programmes in the curriculum area -Organizing cultural events for students -Translating Chinese textbooks into Italian and vice-versa -Interpreting for visitors, lecturers & designers from the European Institute of Design (IED) Rome, Italy Sichuan Normal University, Department of Design in partnership with IED Rome -Designing, developing, managing and reviewing programmes in the curriculum area -Organizing cultural events for students -Translating Chinese textbooks into Italian and vice-versa -Interpreting for visitors, lecturers & designers from the European Institute of Design (IED) Rome, Italy

    • Higher Education
    • 1 - 100 Employee
    • Italian and English teacher
      • Mar 2017 - Jul 2017

      -Teaching Italian to Chinese students of different majors (Opera, Theatre&Arts) -Teaching English in public schools and kindergartens (age range: 3-18 years old) -Teaching Italian to Chinese students of different majors (Opera, Theatre&Arts) -Teaching English in public schools and kindergartens (age range: 3-18 years old)

    • Italy
    • Translation and Localization
    • 1 - 100 Employee
    • Cultural Mediator Italian-Chinese
      • Mar 2016 - Aug 2016

      -Interpreting for Chinese people in hospitals and private clinics -Assisting patients with their payments and any necessary follow-up or referral appointments -Interpreting for Chinese people in hospitals and private clinics -Assisting patients with their payments and any necessary follow-up or referral appointments

    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Multilingual Customer Service Executive
      • Mar 2016 - Aug 2016

      -Providing customer support via email and phone in Italian, English, French, Spanish, Chinese -Supporting customers and hoteliers from queries and requests to complaints -Solving administrative and logistical matters -Providing customer support via email and phone in Italian, English, French, Spanish, Chinese -Supporting customers and hoteliers from queries and requests to complaints -Solving administrative and logistical matters

    • China
    • Education Administration Programs
    • 1 - 100 Employee
    • English Second Language Tutor
      • Apr 2015 - Oct 2015

      -Teaching English to kids from 2 years old to 6 years old in private and public schools -Tutoring for English language -Designing teaching materials -Teaching English to kids from 2 years old to 6 years old in private and public schools -Tutoring for English language -Designing teaching materials

Education

  • NMBU - Norwegian University of Life Sciences
    International Development Studies
    2018 - 2020
  • Yunnan University
    Academic advanced Chinese language course
    2019 - 2020
  • University of Groningen
    Summer School: "Africa, China and Europe Intensive Programme in Development Studies"
    2018 - 2018
  • Yunnan Normal University
    Academic advanced Chinese language course
    2016 - 2017
  • Università degli Studi di Milano
    Bachelor's degree, Linguistic and Cultural Mediation Sciences
    2011 - 2014

Community

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