Experience

Willow Bend Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Analyst

  • May 2022 - Present

  -VPN, Cisco switches, Cisco routers, building infrastructure, IP Phones and circuit issues. Spinning up new sites Sonic walls, and Aruba APs. - AD-Directory & Azure & GPO deployment, troubleshooting issues promoting and demoting.-Troubleshoot DNS issues Rdns google, website DNS, Dmark, MX records-Troubleshooting terminal server's and user sessions, Citrix. -VPN, Cisco switches, Cisco routers, building infrastructure, IP Phones and circuit issues. Spinning up new sites Sonic walls, and Aruba APs. - AD-Directory & Azure & GPO deployment, troubleshooting issues promoting and demoting.-Troubleshoot DNS issues Rdns google, website DNS, Dmark, MX records-Troubleshooting terminal server's and user sessions, Citrix.



Hot On! Works

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Network System Engineer + Frontend development

  • Jul 2020 - Present

  Information Technology Administrator-VPN, Cisco switchs, Cisco routers, building infrastructure, IP Phones and circuit issues.- AD-Directory & Azure & GPO deployment, troubleshooting issues promoting and demoting.-Troubleshoot DNS issues Rdns google, website DNS, Dmark, MX records-Linux Server maintenance, Apache, NGINX, WordPress( stripping out multi-stakes into singles)-WordPress Malware detection and removal, editing PHP within WordPress.-Level 1 and 2 end user support on windows 7, 8, 10 and common applications including office suite, java, internet browsers, and Malware/virus remediation.-Laptop, Iphone , Ipad, Samsung repair or replacement of parts. Cutting cost by repairing instead of replacing.Software:• Microsoft Windows Server 2003 – 20016; deploy GPOs; maintain AD scheme; configure Windows DHCP/DNS Roles; Windows updating.• Maintaining VM's and AWS servers, configuring new VM's and managing databases and VM snapshots.• Microsoft Windows XP, Vista and 7, 8, 10• Microsoft Active Directory, IIS, MYSQL, Microsoft SQL• LinuxInfrastructure• Ordering refurbish laptops instead of New or doing custom add on internally.• Using scripts and Excel spreadsheets instead of more tools to cut down on cost and helps performance in prod environment.•Buying software online instead of in stores to lower cost.• Tracking hardware and real time cost per employee.Web Developer-Updating SQL tables monthly-Reoccurring maintenance-troubleshooting XML data feeds-Launched $80k site http://www.centurionamerican.com/-Launched channels Apple, Amazon, Roku Channel Hot On! Homes-client account configuration-quality assurance testing with product development.-product documentation and support files-FTP & XML DATA-Editing HTML code & CSS, Javascript and designing.



The20

• Australia
• Advertising Services
• 1 - 100 Employee

• Tier II Support Engineer

  • Aug 2021 - Apr 2022

  • Troubleshoot VPN issues, Routers, Switches, Access points, IP phone’s.• AD-Directory, Exchange 2013-2016• Meetings with MSPs to provide overview end user’s problems.• Repairing software issues remotely • Troubleshoot VPN issues, Routers, Switches, Access points, IP phone’s.• AD-Directory, Exchange 2013-2016• Meetings with MSPs to provide overview end user’s problems.• Repairing software issues remotely



Zix

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Specialist L2

  • Oct 2019 - Jul 2020

  *Troubleshooting Dns*Troubleshooting Ldap*Troublingshooting SSl certsworking with Linux systems and Windows servers.working with Vmware, Hyper V working with Nat and firewalls troubleshooting.maintaining client customer care. *Troubleshooting Dns*Troubleshooting Ldap*Troublingshooting SSl certsworking with Linux systems and Windows servers.working with Vmware, Hyper V working with Nat and firewalls troubleshooting.maintaining client customer care.



Comosoft

• Germany
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2019 - Oct 2019

  -VPN, Firewall, Routers-Sap building reports - SQL queries - Repairing Tomcat servlets - Check server logs for debugging- Maintain Client relationship -VPN, Firewall, Routers-Sap building reports - SQL queries - Repairing Tomcat servlets - Check server logs for debugging- Maintain Client relationship



Hot On! Works

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Network System Engineer

  • Sep 2015 - Jun 2019

  Information Technology Administrator-VPN, Cisco switchs, Cisco routers, building infrastructure, IP Phones and circuit issues. - AD-Directory & GPO deployment, troubleshooting issues promoting and demoting. -Troubleshoot DNS issues Rdns google, website DNS, Dmark, MX records-Linux Server maintenance, Apache, NGINX, WordPress( stripping out multi-stakes into singles)-WordPress Malware detection and removal, editing PHP within WordPress. -Level 1 and 2 end user support on windows 7, 8, 10 and common applications including office suite, java, internet browsers, and Malware/virus remediation. -Laptop, Iphone , Ipad, Samsung repair or replacement of parts. Cutting cost by repairing instead of replacing. Software: • Microsoft Windows Server 2003 – 20016; deploy GPOs; maintain AD scheme; configure Windows DHCP/DNS Roles; Windows updating.• Maintaining VM's and AWS servers, configuring new VM's and managing databases and VM snapshots. • Microsoft Windows XP, Vista and 7, 8, 10• Microsoft Active Directory, IIS, MYSQL, Microsoft SQL • LinuxInfrastructure • Ordering refurbish laptops instead of New or doing custom add on internally. • Using scripts and Excel spreadsheets instead of more tools to cut down on cost and helps performance in prod environment. •Buying software online instead of in stores to lower cost. • Tracking hardware and real time cost per employee. Web Developer -Updating SQL tables monthly -Reoccurring maintenance-troubleshooting XML data feeds -Launched $80k site http://www.centurionamerican.com/-Launched channels Apple, Amazon, Roku Channel Hot On! Homes-client account configuration -quality assurance testing with product development.-product documentation and support files-FTP & XML DATA -Editing HTML code & CSS, Javascript



IT Convergence

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Delivery Analyst

  • Jun 2015 - Sep 2015

  • Monitor SLA compliance for customers. Ensure adherence to defined SLA’s for customers, including follow-up with internal staff, customer communication and escalation.• Efficiently communicate with customers both external and internal. Efficient communication regarding all daily and outstanding activities using internal systems.• Providing reports to clients and show trends by quarter and by weekly• migrated large data into excel spread sheets to create pivot tables and pie charts• Managed 2 million in revenue between clients

• IT Helpdesk Coordinator

  • May 2013 - Jun 2015

  • Monitor incoming requests and alerts. Provide routing and assignment for DBA's or Clients report issues. • Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories.• Create and update procedures for external customer facing systems. Provide customers with the -training material needed to use the system correctly, including web session training via joinme or cisco. • ISS personnel time entry. Enter time for all personnel who report an absence.• Used Active directory to enter in new employees into server 2012



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Tech Department Manager

  • Dec 2006 - May 2013

  • 7 Years of experience providing customer support in IT support bench• IE troubleshooting tools BARTSPE ( Linux base portable operation system).• Hardware replacement motherboard's, memory, screen replacement on laptop's, Etc • Mobile support for customers for subscription service.• Maintained monthly sales quotas, customer conversion rates goal, and customer satisfaction. • 7 Years of experience providing customer support in IT support bench• IE troubleshooting tools BARTSPE ( Linux base portable operation system).• Hardware replacement motherboard's, memory, screen replacement on laptop's, Etc • Mobile support for customers for subscription service.• Maintained monthly sales quotas, customer conversion rates goal, and customer satisfaction.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Manager

  • Dec 2003 - Dec 2006

  • Performed all accounting tasks, including payroll• Managed vendor products, displays, and prices • Trained and developed staff to focus on customer service • Performed all accounting tasks, including payroll• Managed vendor products, displays, and prices • Trained and developed staff to focus on customer service