Implementation Consultant

• Oct 2020 - Present

Execute a highly technical onboarding process for multiple customers, leading them through the setup/configuration requirements for the product. Head multiple projects at once, collaborate cross-departmentally with Customer Service/Success/Sales as well as the customers to plan and maintain the agreed upon onboarding schedule Coordinate training sessions for new customers and advise them on how to access and utilize the product to its maximum valueCommunicate customer feedback to engineering team and collaborate to troubleshoot and improve product/customer journey Show less

Fuel Management Analyst

• Jun 2018 - Oct 2020

Functioned as the system-to-business liaison between company, customers and end users of Gilbarco/Veeder-Root related products and servicesProvided operational and technical support to major oil companies and independent clients on fuel monitoring products and services Monitored and managed alarms generated by equipment in the field. Attempt to resolve alarms through in-depth analysis and troubleshooting

Connections and Electronics Center Associate

• Aug 2014 - May 2018

Gathered the department’s sale numbers and created solutions to improve performance Trusted with multiple departments inventory audits Performed cash and credit card transactions up to $5,000 daily Delivered exceptional customer service to all members on the sales floor Gathered the department’s sale numbers and created solutions to improve performance Trusted with multiple departments inventory audits Performed cash and credit card transactions up to $5,000 daily Delivered exceptional customer service to all members on the sales floor

Office Administrative Assistant

• Aug 2012 - Aug 2013