Experience

Continuity Partners

• United States
• Human Resources Services
• 1 - 100 Employee

• Recruiting Coordinator

  • May 2021 - Present



Provinziano & Associates

• United States
• Law Practice
• 1 - 100 Employee

• Client Care Specialist

  • Mar 2021 - May 2021

  The primary responsibility for this role is to build and nurture client relationships. Liaise with the case managers to facilitate client questions to be answered and schedule meetings. The primary responsibility for this role is to build and nurture client relationships. Liaise with the case managers to facilitate client questions to be answered and schedule meetings.



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew (Cabin Services Director)

  • Jul 2006 - Jul 2020

  Leads a team of Cabin Crew as we provide a seamless travel experience to each customer. Ensures the execution of safety, security, quality and service policies. Implement SMART goals. Actively identifies areas where processes can be improved to achieve better performance and save cost. Conducts regular performance assessment and coaching. Leads a team of Cabin Crew as we provide a seamless travel experience to each customer. Ensures the execution of safety, security, quality and service policies. Implement SMART goals. Actively identifies areas where processes can be improved to achieve better performance and save cost. Conducts regular performance assessment and coaching.



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Service Associate

  • Nov 2005 - May 2006

  Responds to incoming calls and assist customers by actively listening to their concerns and provide solutions as appropriate to ensure customer retention. Responds to incoming calls and assist customers by actively listening to their concerns and provide solutions as appropriate to ensure customer retention.