Customer Experience Manager

• Jul 2021 - Present

Property Manager

• Mar 2021 - Present

Pre-Service Specialist- NOA

• Feb 2020 - Jul 2021

• Verify patients most updated insurance information and authorization requirements.• Notify insurance companies of Inpatient or Observation status when patients are admitted.• Obtain pre-certification via phone, fax, or online and enter information into EPIC.• Works assigned EPIC Scheduled Order Work Queue, following the department s workflow process on appropriately transferring, deferring, or removing orders from the work queue.• Maintain knowledge of Medicare, Medicaid, and Commercial guidelines.• Complete ADT reports and enter in Medicare days.

Patient Service Representative

• May 2019 - Feb 2020

• Answered and directed calls from hospital switchboard.• Followed emergency procedure protocols and announced codes using paging system.• Completed registration with patients being admitted to hospital.• Verified demographics, insurance benefits, and requested payment.• Worked assigned EPIC work queues, following department's workflow process.• Assigned beds and updated patient’s chart.• Arrived ambulances in timely and efficient manner.• Managed hospital hotel bookings.

Sales Representative

• Jan 2018 - Aug 2018

• Maintained knowledge of current sales and promotions, policies regarding payment, returns, exchanges and security practices.• Prospected by making phone calls, sending emails, and completing logs to build pipeline.• Closed motorcycle sales by overcoming objections, asking for sales, and negotiating price.• Attained new and used quotas for customers. • Maintained knowledge of current sales and promotions, policies regarding payment, returns, exchanges and security practices.• Prospected by making phone calls, sending emails, and completing logs to build pipeline.• Closed motorcycle sales by overcoming objections, asking for sales, and negotiating price.• Attained new and used quotas for customers.

Events & Operations Manager

• Dec 2015 - Jan 2018

• Managed the day-to-day activities and operations of the trampoline park.• Planned, organized, and managed group events from 10-200 people.• Managed team productivity and workflow to meet or exceed quality service goals.• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures. • Managed the day-to-day activities and operations of the trampoline park.• Planned, organized, and managed group events from 10-200 people.• Managed team productivity and workflow to meet or exceed quality service goals.• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.

Retail Manager

• Sep 2013 - Aug 2015

• Created a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.• Delivered and trained quality and improvement to meet or exceed all key performance indicators.• Provided product knowledge on lens choices based on patient's vision needs. Tasks including adjusting, repairing, and dispensing eyewear.• Performed accurate digital measurements.• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Store Manager

• Oct 2010 - Sep 2013

• Hired, trained, and evaluated personnel in customer service, sales, and marketing.• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Rotated merchandise and displays to feature new products and promotions.• Planned and hosted regular grassroots events. • Hired, trained, and evaluated personnel in customer service, sales, and marketing.• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Rotated merchandise and displays to feature new products and promotions.• Planned and hosted regular grassroots events.