Valter Luis Fortuna

Account Executive at Houseasy
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Contact Information
us****@****om
(386) 825-5501
Location
Ourinhos, São Paulo, Brazil, BR
Languages
  • Inglês Native or bilingual proficiency
  • Espanhol Professional working proficiency
  • Francês Limited working proficiency

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Gabriel Mesquita

Valter é um líder nato, excelente com a comunicação interpessoal. No tempo que fiquei em sua gestão, ele precisava gerir tres equipes ao mesmo tempo, sempre muito focado, resiliente e experiente ao lidar com a equipe. Sou grato pelos ensinamentos e ideias trocadas, recomendo o Valter para qualquer posição de liderança, principalmente, na área de tecnologia.

Lucas Augusto Esperança

Profissional altamente capacitado, cuidadoso e engajado com projetos no qual ele ou a equipe possui envolvimento. Sempre focado em resultados e na resolução de problemas de alta complexidade.

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Credentials

  • Negociação & Influência
    Escola Conquer
    Jul, 2023
    - Oct, 2024
  • Desenvolvimento Profissional e Equilíbrio Pessoal
    Unesc
    Jun, 2023
    - Oct, 2024
  • Jornada - Be The Future
    Saint Paul Escola de Negócios
    Jun, 2023
    - Oct, 2024
  • Tomada de Decisão
    Descola Cursos Inovadores
    Jun, 2023
    - Oct, 2024
  • Investimento & Startups
    EqSeed
    May, 2023
    - Oct, 2024
  • Gestão de Contas-Chave
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • Inovação e Transformação Digital
    XP Investimentos
    Apr, 2023
    - Oct, 2024
  • Mudanças Climáticas
    UNICEF Brasil
    Oct, 2022
    - Oct, 2024
  • Desafios do Amanhã: Liderança, Empreendedorismo e Diversidade
    UNINASSAU
    Sep, 2022
    - Oct, 2024
  • Ensinando Cidadania Digital (Teaching Digital Citizenship)
    Common Sense Media
    Sep, 2022
    - Oct, 2024
  • Protegendo a Privacidade dos Estudantes Online (Protecting Students' Privacy Online)
    Common Sense Media
    Sep, 2022
    - Oct, 2024
  • Comunicação & Oratória: Comunicando com Assertividade
    Escola Conquer
    Aug, 2021
    - Oct, 2024
  • Comunicação Empresarial
    Senac Santa Catarina
    Aug, 2021
    - Oct, 2024
  • Dinâmica de inovação para gerar novas ideias para sua empresa
    ForLogic
    Aug, 2021
    - Oct, 2024
  • Liderança em Tempos de Incerteza
    FGV Online
    Aug, 2021
    - Oct, 2024
  • Liderança, Capacidade de Aprender e Resiliência
    PUC-RS
    Aug, 2021
    - Oct, 2024
  • Metodologias Ativas
    FGV Online
    Aug, 2021
    - Oct, 2024
  • Publicidade e Consumo Online
    FGV Online
    Aug, 2021
    - Oct, 2024
  • Responsabilidade Social das Organizações: Conceitos Básicos
    FGV Online
    Aug, 2021
    - Oct, 2024
  • Comunicação: como se expressar bem e ser compreendido
    Alura
    Jan, 2021
    - Oct, 2024
  • Liderança Humanizada
    Instituto Comprática
    Oct, 2020
    - Oct, 2024
  • White Belt em Lean Six Sigma
    Grupo Voitto
    Oct, 2020
    - Oct, 2024
  • Metodologia Profiler DISC
    Sólides Tecnologia
    Aug, 2020
    - Oct, 2024
  • Atender, Entender e Vender
    PROISP - Consultoria e Treinamento
    May, 2020
    - Oct, 2024

Experience

    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Executive
      • Mar 2023 - Present

      • Build new B2B relationships; • Manage the company's telecom clients (medium and large scale) • Manage the company's key-performance indicators (or KPIs); • Manage the product delivery project, including but not limited to ERP integration, product training and support. • Build new B2B relationships; • Manage the company's telecom clients (medium and large scale) • Manage the company's key-performance indicators (or KPIs); • Manage the product delivery project, including but not limited to ERP integration, product training and support.

    • Japan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Business Officer
      • Sep 2022 - May 2023

      · Definition of corporate identity and other institutional items; · Develop high-quality strategies and business plans, ensuring their alignment with short and long-term goals; · Lead and motivate subordinates to promote engagement and develop a high-performance management team; · Manage all business operations and activities to ensure the production of desired results consistent with the overall strategy and mission. · Definition of corporate identity and other institutional items; · Develop high-quality strategies and business plans, ensuring their alignment with short and long-term goals; · Lead and motivate subordinates to promote engagement and develop a high-performance management team; · Manage all business operations and activities to ensure the production of desired results consistent with the overall strategy and mission.

    • Brazil
    • Telecommunications
    • 200 - 300 Employee
    • Relationship Manager
      • Dec 2021 - Sep 2022

      · Management of Partnerships in a franchise and resales model, with diversified operations throughout the company's operating territory · Management of Customer Service Centers (CSC or NAC, in brazillian portuguese), in 48 cities in the state of Paraná and Central-West of the São Paulo state· Backoffice management including contracts from all sales channels

    • Mergers and Acquisitions Consultant
      • Mar 2021 - Dec 2021

      · Management and improvement of key performance indicators (KPIs) · Optimization and reduction of operational and administrative costs · Management of commercial goals (direct, cross-selling and up-selling) · Business legalization processes (mutual use, fleets and general assets)

    • Head of Telemarketing
      • Apr 2020 - Mar 2021

      · Training and development of high performance salespeople · Optimization of processes and tools in order to boost sales · Management of individual and collective performance indicators · Implementation of platforms and lead capture processes

    • Training and Development Supervisor
      • Sep 2019 - Apr 2020

      · Mapping of critical performance points in different customer service and sales channels · Development of personalized training for said mapped items · Application of remote and on-site training · Management of indicators (evaluation of applied training) · Preparation of an action plan for maintenance of improvements and achievement of stipulated results

    • Interim Store Manager
      • May 2019 - Sep 2019

      · Financial solutions · Cash, safe and stock management · Employee management · Customer service and sales

    • Intern
      • Mar 2019 - May 2019

      · Packing of equipment sent to customers in technical facilities · Inventory management and organization of technical kits for the execution of work orders · Occasional customer service

    • Photocopy Operator
      • Jun 2016 - Jul 2017

      · Review of documents and educational activities · Printing, photocopying and binding of documents and materials · Review of documents and educational activities · Printing, photocopying and binding of documents and materials

    • Brazil
    • Retail
    • 1 - 100 Employee
    • Stock Helper
      • Dec 2014 - Jan 2015

      · Inventory management of items in store · General organization of the unit · Possible sales due to seasonal demand · Inventory management of items in store · General organization of the unit · Possible sales due to seasonal demand

    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Process Assistant
      • Mar 2014 - Dec 2014

      · Solve doubts and problems of customers from the Claro TV operation · Customer Service Ombudsman · Sales of digital products "a la carte" · Solve doubts and problems of customers from the Claro TV operation · Customer Service Ombudsman · Sales of digital products "a la carte"

    • Brazil
    • Government Administration
    • 700 & Above Employee
    • University Educator
      • Mar 2012 - Aug 2012

      · Development of pedagogical projects for the sociocultural context of the students through the state program "Escola da Família" (Family's School) · Teaching classes in different subjects, such as Computer Science and English · Development of pedagogical projects for the sociocultural context of the students through the state program "Escola da Família" (Family's School) · Teaching classes in different subjects, such as Computer Science and English

    • Bakery Clerk
      • Jan 2009 - Jul 2011

      · Customer service and cash/safe movements · Customer service and cash/safe movements

Education

  • UNESP - Universidade Estadual Paulista "Júlio de Mesquita Filho"
    University Graduate, Bachelor of Arts - French
    2014 - 2020
  • Estácio
    Bachelor Degree, Commercial Management
    2020 - 2024
  • E.E. Diva Figueiredo da Silveira (CENE)
    High School
    2010 - 2012

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