Experience

Arts Hotel Istanbul

• Türkiye
• Hospitality
• 1 - 100 Employee

• Revenue & Reservation Manager

  • May 2015 - Present

  5 Stars 100 Rooms [Pre-Opening & Opening]• Optimizing room rates by analyzing historical data and estimating demand• Applying most effective rate strategy by studying guest segments in order to increase hotel revenue.• Revising the pricing recommendations at the right time• Applying the strategy on the hotel online reservation system as well as online booking websites• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…• Maximize the potential and ensure proactive and accurate maintenance and management of all systems: Micros Opera and Business Intelligence; Synxis CRS; Travelclick H360 Hotel openings:Creating the hotels in the hotel online reservation system and well as in the online travel agents websites. Communicating hotel openings to the customersGiving trainings to new hotel staff about the revenue management Improve website traffic:Preparing promotions to generate business at key times. Making the promotions available and communicating them to end user.Preparing and creating country banner campaigns on the hotel website



Mercure Istanbul Bomonti

• Corporate Sales Executive

  • Jun 2014 - May 2015

  5 Stars 203 Rooms [Pre-Opening & Opening]Establish and maintain contacts within the assigned industry Actively conduct outside face-to-face sales calls (minimum 4 sales calls per day) Identify and analyze competition and takes appropriate action steps Maintain efficient sales office procedures and insures the maintenance of accurate and updated account files andfollow-up procedures Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials,logs of groups not previously accommodated and mailing lists. Maintain high visibility in the surrounding community and in the hospitality community as appropriate. Develop active communication and close rapport with local authorities such as tourism board, convention bureau,airlines and other sources of sales information and support Supervise and monitor the compilation of accurate account information and ensure this information is kept up to date



Mim Hotel Istanbul

• Reservation & Revenue Executive

  • Jan 2013 - May 2014

  4 Stars 114 RoomsGeneral office duties Reservations Celebrity and VIP's assistant Monitor the daily operations of reservations. Control room inventory including allocations and reservations to areas of maximum yield and black out dates. Develop and conduct rooms based marketing activities. Track sales programmes/ promotions / advertising and provide feedback as necessary to relevant departments. Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting. Monitor front office tracking of guest history data. Create and maintain allotments. Record and analyse guest questionnaires on a monthly basis. Ensure accuracy of guest history and client profiles in database. Track market codes Load and maintain rates in reservations systems. Maintain rates in website. Collate, maintain and distribute relevant information and data obtained from existing sources



Regno Hotel

• Reservation Executive

  • Jan 2012 - Nov 2013

  4 Stars 27 Rooms• Responsible for processing room reservation by fax, phone, email and mail.Processing and filling paperwork correctly. Handling customer concern properly.Executing strong customer service abilities. Reports directly to a hotel owner.• Welcome all guests’ to the hotel and attempt to meet all special requests.• Resolve all guest challenges before they leave the hotel.• Thank all guests’ for choosing our hotel upon arrival and departure.• Delegate all guest requests to the appropriate departments.• Keep the lobby, front desk, ‘At Your Service’ reception and back office clean and orderly.• Ensure the safe and efficient delivery of hotel guests’ and their property to their rooms or to the lobby.