Jenkins Mpagi

Customer Success Manager at Vizolution
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Contact Information
us****@****om
(386) 825-5501
Location
Greenwich, England, United Kingdom, UK
Languages
  • Luganda Native or bilingual proficiency
  • Spanish Elementary proficiency

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Bio

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5.0

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Mike Beckford

Jenkins did a great job for us bringing our MI reporting to life based on a customer journey built for us by Vizolution. Throughout the process, Jenkins was keen to understand what we did so he could tailor the MI to our needs. If you’re looking for a talented individual with a great attitude, I’d thoroughly recommend Jenkins. I hope our paths cross again.

LinkedIn User

I highly recommend Jenkins, a Client Success Manager, for his exceptional dedication and invaluable contributions within our team. His commitment to ensuring client satisfaction and fostering strong relationships is truly commendable. His expertise in data analytics greatly enhances our collaborative efforts and client outcomes.

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Credentials

  • Change Management CML 5E’s Model
    The CPD Certification Service
    Jul, 2023
    - Nov, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Customer Success Manager 101
    Udemy
    Mar, 2020
    - Nov, 2024
  • HubSpot Inbound Marketing Certification
    HubSpot
    Oct, 2018
    - Nov, 2024
  • Advanced Google Analytics Certification
    Google
    Sep, 2018
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Mar, 2023
    - Nov, 2024
  • Content Marketing Certified
    HubSpot Academy
    Jan, 2019
    - Nov, 2024
  • Google AdWords Certification
    Google
    Aug, 2018
    - Nov, 2024

Experience

  • Vizolution - a Lightico company
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • May 2022 - Present

      We streamline the complexity of remote journeys by using digital technology that replicates the qualities of face-to-face interactions in remote channels, reducing the number of steps and touch points required. My role involves Implementing and overseeing the activities which lead to value realisation. This involves: - Translating strategic goals into operational objectives - Delivering training and ongoing support - Sharing performance insights via monthly report & EBRs - Identifying opportunities to improve CX - Collecting periodic feedback from various stakeholders Show less

  • Customer Success Network
    • Software Development
    • 1 - 100 Employee
    • Community Ambassador
      • Apr 2020 - Present

      We are a community for European Customer Success Managers. Our vision is to be a place "Where every Customer Success Manager has someone to ask for help." Our members run events across cities in Europe and the Middle East, and we have a vibrant online community. To join please visit: www.customersuccessnetwork.org/join We are a community for European Customer Success Managers. Our vision is to be a place "Where every Customer Success Manager has someone to ask for help." Our members run events across cities in Europe and the Middle East, and we have a vibrant online community. To join please visit: www.customersuccessnetwork.org/join

  • Feed It Back
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Jan 2020 - May 2022

      Feed It Back is a platform focussed on the CX within the Hospitality sector. We combine customer opinion surveys with EPOS data to support our clients with data-driven decision making. Our platform integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. For a demo & discussion on how we can add value to your business please visit: www.feeditback.com/request-a-demo/ Feed It Back is a platform focussed on the CX within the Hospitality sector. We combine customer opinion surveys with EPOS data to support our clients with data-driven decision making. Our platform integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support. For a demo & discussion on how we can add value to your business please visit: www.feeditback.com/request-a-demo/

  • Institute of Directors (IoD)
    • United Kingdom
    • Non-profit Organizations
    • 200 - 300 Employee
    • Membership Relationship Manager
      • Aug 2017 - Sep 2019

      Improved membership retention by 15% while generating £275K GP via new multiple revenue streams Maintained a monthly membership retention rate of 75% (80 members, valued at approx. £33K) - Managing a portfolio of 1000+ C-level execs & mid-management across 200+ organisations. - Increasing the value of my accounts by identifying cross-sell & up-sell opportunities. - Ensuring customer engagement by monitoring their usage and overall satisfaction. - Implementing digital strategies for membership retention, acquisition and engagement. Show less

  • Groupon
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Account Manager
      • Oct 2016 - Aug 2017

      Managing 250+ accounts, achieving an AVG of 130% target achievement over 12 months (£325K GP)- Successfully pitching to prospects over the phone, face-to-face and via email.- Creating and managing merchant’s social media channels to generate conversions.- Negotiating contracts, price-points and Ts & Cs to create mutually beneficial business relationships.- Advising SME’s and established businesses on their digital and off-line marketing strategy.

    • Junior Account Manager
      • May 2016 - Oct 2016

      Groupon, hailed by 'Forbes magazine' as the fastest growing company ever, provides a measurable customer acquisition tool for businesses. By providing unbeatable offers to local consumers, Groupon is a revolutionary new marketing technique that provides real results.- Converting inbound leads and on-boarding of merchants across the UK- Management of deal campaigns across several industries. - Nurturing and generating new relationships with business owners and decision-makers. - Meeting and exceeding monthly sales targets for inbound and cold prospects. Show less

  • Mimecast
    • United Kingdom
    • Computer and Network Security
    • 700 & Above Employee
    • Business Development Executive
      • Jun 2015 - May 2016

      Mimecast is a SaaS platform, an integrated cloud suite that reduces the complexity of protecting your organization from spear-phishing, malware, whaling attacks, data loss and downtime. Uniquely combining comprehensive email security, continuity and archiving solutions in a single, tightly integrated cloud-based service managed from a single administration console. Working as part of the Market Development Specialists team, I focussed on generating and nurturing sales leads for our cloud based email services. I worked closely with the marketing and sales teams to bring on new business. Show less

  • Aston University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Project Assistant
      • Sep 2013 - Sep 2014

      - Co-ordinated events aimed at enhancing the student experience - Recruited, trained and managed a team of 25 International student ambassadors - Produced bespoke marketing material in the form of Newsletters, Flyers and Posters - Successfully delivered engaging presentations for groups of prospective students - Represented Aston at several international recruitment fairs across the UK. - Co-ordinated events aimed at enhancing the student experience - Recruited, trained and managed a team of 25 International student ambassadors - Produced bespoke marketing material in the form of Newsletters, Flyers and Posters - Successfully delivered engaging presentations for groups of prospective students - Represented Aston at several international recruitment fairs across the UK.

  • The Challenge
    • United Kingdom
    • Civic and Social Organizations
    • 100 - 200 Employee
    • Community Mentor
      • Jun 2013 - Sep 2013

      As a community mentor I was responsible for ensuring a group of youths accomplished the summer projects they set for themselves by leading, supporting and motivating them. National Citizen Service (NCS) runs across the UK in the summer and during academic breaks in autumn and spring. Whilst working with the 15 to 17 year olds I was responsible for: + Enabling young people to work together on social action projects in and with their communities + Assisting with the integration of young people of different genders, places, ethnicities, religions, abilities, and socio-economic and educational backgrounds with each other and older generations + Supporting young people’s transition to adulthood through personal social development, challenging activities and guided reflection. Show less

  • Aim Higher
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Student Mentor
      • Oct 2012 - Apr 2013

      As an Aimhigher Ambassador required me to work with children from low socio-economic categories to progress to the full range of higher education provision on offer. The roles involved: - Providing weekly ‘Big Brother’ type support to the students at the pre-exclusion stage; regarding their relationship with school vs. the school’s and their expectations - Building and maintaining a rapport with the student in order to create a 'safe' environment. - Remaining professional and appreciating the complexity of some of the issues. - Making sure that the students were enjoying themselves and that no one felt excluded. - Sitting in on lessons to help students to focus and get the best out of the lesson. Show less

  • Aston University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Head of Marketing
      • May 2012 - Apr 2013

      + Conducting weekly committee and member meetings. + Creating promotional materials using Adobe Photoshop. + Contacting organisations and individuals for sponsorships and to deliver presentations in our meetings. + Increasing the number of members through effective promotion of our events and services, arranging a number of events helping to raising £500 + for the society. + Conducting weekly committee and member meetings. + Creating promotional materials using Adobe Photoshop. + Contacting organisations and individuals for sponsorships and to deliver presentations in our meetings. + Increasing the number of members through effective promotion of our events and services, arranging a number of events helping to raising £500 + for the society.

  • Knights and sons security ltd
    • Security and Investigations
    • 1 - 100 Employee
    • Spectator Steward Team Leader
      • Sep 2010 - Sep 2012

      + Team leader at the London 2012 Olympic & Paralympic games managing a team of 8 stewards. + Applying knowledge I acquired from my level 2 qualification in spectator safety. + Supervising the safe entry and exit of spectators in major venues. + Maintaining and monitoring security cameras, alarm systems and other electronic surveillance equipment. + Conducting pre- and post-event meetings to review needs and obtain feedback to stakeholders. + Team leader at the London 2012 Olympic & Paralympic games managing a team of 8 stewards. + Applying knowledge I acquired from my level 2 qualification in spectator safety. + Supervising the safe entry and exit of spectators in major venues. + Maintaining and monitoring security cameras, alarm systems and other electronic surveillance equipment. + Conducting pre- and post-event meetings to review needs and obtain feedback to stakeholders.

Education

  • Aston University
    BSc (Hons) Business and Management, 2:1
  • Bromley College of Further & Higher Education
    BTEC National Diploma, Business
  • Blackheath Bluecoats Secondary School
    All GCSE's Obtained A*-C

Community

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