Dulce Muñoz - ITIL Managing Professional

Gerente de operaciones at Focus on services, SA de CV
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX
Skills

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Credentials

  • ITIL® 4 Leader: Digital and IT Strategy
    AXELOS Global Best Practice
    Jul, 2021
    - Oct, 2024
  • Fundamentos de MAAGTICSI
    Inteli - Instituto de Tecnologia e Liderança
    Apr, 2021
    - Oct, 2024
  • ITIL® 4 Managing Professional Certificate
    AXELOS Global Best Practice
    Nov, 2020
    - Oct, 2024
  • ITIL® 4 Managing Professional Transition Certificate
    AXELOS Global Best Practice
    Nov, 2020
    - Oct, 2024
  • Neuroventas de Tecnología de la Información
    Instituto Iberoamericano de Neurociencias Aplicadas
    Aug, 2019
    - Oct, 2024
  • Scrum Master
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Mar, 2019
    - Oct, 2024
  • IT Service Manager Foundation based on ISO/IEC 20000
    EXIN your ICT competence partner
    Feb, 2019
    - Oct, 2024
  • Scrum Fundamentals
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Sep, 2017
    - Oct, 2024
  • ITIL® Expert
    AXELOS Global Best Practice
    Jun, 2016
    - Oct, 2024
  • ITIL® Managing Across the Lifecycle (MALC)
    AXELOS Global Best Practice
    Jun, 2016
    - Oct, 2024
  • Certifificación ITIL Intermedio RCV V3
    AXELOS Global Best Practice
    Feb, 2016
    - Oct, 2024
  • Certifificación ITIL Intermedio PPO V3
    AXELOS Global Best Practice
    Dec, 2015
    - Oct, 2024
  • Certifificación ITIL Intermedio SOA V3
    AXELOS Global Best Practice
    Nov, 2015
    - Oct, 2024
  • Certificación ITIL Intermedio OSA V3
    AXELOS Global Best Practice
    Aug, 2015
    - Oct, 2024
  • Certificación ITIL Fundamentos V3
    AXELOS Global Best Practice
    Dec, 2014
    - Oct, 2024

Experience

  • Focus on services, SA de CV
    • Mexico
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Gerente de operaciones
      • Jun 2020 - Present

    • Service Delivery Manager
      • Aug 2017 - Jun 2020

  • IECISA
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Gerente de servicios
      • May 2017 - Aug 2017

  • PepsiCo
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Quality Assurance Engineer
      • Oct 2016 - Jan 2017

  • Mainbit
    • Mexico
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • ITIL® Expert v3 | Supervisor de Mesa de Servicios
      • Jan 2015 - Oct 2016

    • Ingeniero de Mesa de Servicios
      • May 2013 - Jan 2015

  • Atención Telefónica
    • Telecommunications
    • 100 - 200 Employee
    • Ingeniero de Mesa de Servicios
      • Jun 2012 - May 2013

    • Soporte Técnico
      • Jan 2012 - Jun 2012

Education

  • Universidad Tecnológica de México
    Master of Business Administration - MBA
    2019 - 2021
  • Universidad Nacional Autónoma de México
    Administración de proyectos acorde a estándares internacionales
    2016 - 2016
  • Universidad Nacional Autónoma de México
    Ingeniería en computación
    2007 - 2011
  • Centro de Computación Profesional de México
    Sistemas Digitales Avanzados para la Computación
    2002 - 2003

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