Human Resources Administrator

• Jun 2021 - Present

On-site Sales Representive (Part-time)

• May 2012 - Present

Contracted weekend work, traveling throughout N.E. to youth events Set-up/breakdown merchandising display Create customized apparel using a heat press machine Process credit card and cash transactions Contracted weekend work, traveling throughout N.E. to youth events Set-up/breakdown merchandising display Create customized apparel using a heat press machine Process credit card and cash transactions

Warranty Customer Service Representative

• Jun 2020 - Jun 2021

Assist customers and Sales Partners with warranty questions through phone or email; Enter high school ring remake orders into Oracle; Write up and enter High School or College ring repair orders into CRM; Manage expedited orders. Assist customers and Sales Partners with warranty questions through phone or email; Enter high school ring remake orders into Oracle; Write up and enter High School or College ring repair orders into CRM; Manage expedited orders.

Office Coordinator

• Sep 2019 - Mar 2020

(6-month Randstad Contract Position) Opened and managed 6M in purchase orders for displays and advertising for CVS Entered quarterly CVS sales promotions in CRM tool Managed office renovation, vendor quotes and installations Hired contractors and cleaning services Organized, ordered and restocked office supplies Ordered office badges and implemented alarm system Ordered, picked up, set up and break down of multiple catering events (6-month Randstad Contract Position) Opened and managed 6M in purchase orders for displays and advertising for CVS Entered quarterly CVS sales promotions in CRM tool Managed office renovation, vendor quotes and installations Hired contractors and cleaning services Organized, ordered and restocked office supplies Ordered office badges and implemented alarm system Ordered, picked up, set up and break down of multiple catering events

Office Manager

• Aug 2016 - May 2019

Provided direction, support and administration for day-to-day business operations; Maintained office supply budget and negotiated with outside vendors to reduce costs; Hired and scheduled building maintenance and service vendors; Managed social media accounts on Facebook, LinkedIn and Twitter; Performed accounts receivable duties and processed weekly payroll for 120 employees; Processed and mailed invoices for 100+ clients using ClearCare; Corresponded with Long Term Care insurance companies to ensure proper payment; Collaborated with, advised and guided coworkers in problem solving and resolution. HR Administrative Assistant – Companions for Living, West Hartford, CT (2016 – 2017) Assisted with the administrative process of onboarding of new employees; Created orientation materials, conducted new-hire orientation and ensured proper employee training; Responded to internal and external HR related inquiries or requests and provided needed assistance; Managed and maintained employee records, legal forms, online job posts and other materials. Show less

Account Administrator

• Jul 2013 - Dec 2015

Provided outstanding customer service by placing orders, managing ship dates and following up; Managed and monitored multiple customer accounts to ensure accuracy and timeliness; Collaborated with both sales and management in welcoming new customer accounts; Analyzed reports and data to assist customers with placing supply orders; Cooperated with internal stakeholders and vendors to ensure customer satisfaction. Provided outstanding customer service by placing orders, managing ship dates and following up; Managed and monitored multiple customer accounts to ensure accuracy and timeliness; Collaborated with both sales and management in welcoming new customer accounts; Analyzed reports and data to assist customers with placing supply orders; Cooperated with internal stakeholders and vendors to ensure customer satisfaction.

Lead Generator Team Member - Part Time

• May 2013 - Jul 2013

Enter prospects information into Allstates customer management system Call prospects to see if we can send them a quote Enter prospects information into Allstates customer management system Call prospects to see if we can send them a quote

Administrative Assistant - Part Time

• Jan 2013 - Jul 2013

Maintain in-house organic color pigment sample inventory Package samples, ship to clients using USPS.com, and update shipping log Make hotel and air travel arrangements for up to five employees and manage travel itineraries Create weekly account receivable report and contact clients on overdue payments Answer phone, file, and order office supplies Maintain in-house organic color pigment sample inventory Package samples, ship to clients using USPS.com, and update shipping log Make hotel and air travel arrangements for up to five employees and manage travel itineraries Create weekly account receivable report and contact clients on overdue payments Answer phone, file, and order office supplies

Order Manager

• Oct 2011 - May 2012

Managed installation of new websites and website upgradesCollaborated with customers on choosing a design, layout, and color options for their dealership’s websiteWorked with appropriate teams to ensure clients URL’s and Inventory were set-up before pushing website liveCoordinated and scheduled phone calls, conference calls and Live Meetings with customers to review details of their new website or to provide training on back-end tools of their website

Outreach Project Manager

• Apr 2011 - Oct 2011

Implemented new processes in a team environment to migrate the existing BZ Results customers to the new ADP|Cobalt website platform and helping them understand their design optionsMonitored work delegated to various teams to ensure customer satisfactionUpsold new website products and servicesAttended training in Seattle, WA on new procedures and processes

Website Redesign Project Specialist

• Jul 2010 - Apr 2011

Worked with customers by recommending an optimal design and layout for their new website redesignRan website reports to illustrate to customers, the best ways to implement the most popular pages on their websiteTrained customers in the use of branding and marketing through design and Social Media Worked in conjunction with designers to create effective site samples for customersManaged timelines and expectations to ensure customer satisfaction of their new redesign

VIP Account Manager

• Aug 2005 - Jun 2009

One of three chosen to be VIP Account Manager out of 10 employees Managed and provided customer support for High-Profile digital marketing accounts Fully addressed all customer questions and concerns to give them “one stop shop” support Started off managing and supporting 65 digital marketing accounts until I was moved to VIP Account Manager Responded to customer inquiries, and delegated solutions to appropriate teams as needed Worked collaboratively with design and production teams to solve customer issues Proactively contacted clients monthly to review site statistics, and offer recommendations for growth and improvement Trained customers on branding and marketing their URL Developed training guide and trained new employees for Tier 1 and Tier 2 support Show less

Office Manager

• Feb 2005 - Aug 2005

Pool and spa sales consultant, responsible for all aspects of the day to day operation of the office Bookkeeping of accounts payable and accounts receivable Scheduled service appointments Maintained showroom inventory Ran water testing program Pool and spa sales consultant, responsible for all aspects of the day to day operation of the office Bookkeeping of accounts payable and accounts receivable Scheduled service appointments Maintained showroom inventory Ran water testing program

Human Resource Manager

• Jan 2004 - Jan 2005

Maintained personnel files, benefit administration, hiring and termination, administered written warnings Implemented new employee orientation and safety training Assisted managers with employee issues Maintained OSHA records, filed and updated Workers’ Comp Worked alongside with the President and Vice President of the International Longshoreman’s Association Union notifying them of new members and before administering written warnings and terminations Maintained personnel files, benefit administration, hiring and termination, administered written warnings Implemented new employee orientation and safety training Assisted managers with employee issues Maintained OSHA records, filed and updated Workers’ Comp Worked alongside with the President and Vice President of the International Longshoreman’s Association Union notifying them of new members and before administering written warnings and terminations

Department Manager

• Jul 2003 - Jul 2004

Supervised employees & performed various department manager duties Managed inventory & customer support Merchandise, stock shelves, assist guests with transactions, housekeeping, and answer phones. Supervised employees & performed various department manager duties Managed inventory & customer support Merchandise, stock shelves, assist guests with transactions, housekeeping, and answer phones.

Office Assistant

• Dec 2001 - Aug 2003

Answered multiple phone lines, managed files, typed correspondence Set-up freight shipments & coordinated tradeshow exhibitions Made travel arrangements & ordered office supplies Maintained and updated Excel spreadsheets Processed accounts payable weekly Answered multiple phone lines, managed files, typed correspondence Set-up freight shipments & coordinated tradeshow exhibitions Made travel arrangements & ordered office supplies Maintained and updated Excel spreadsheets Processed accounts payable weekly

Administrative Assistant

• Apr 2001 - Dec 2001

Assemble tax returns & financial statements Answered multiple phone lines, managed files & typed correspondence Prepared billing statements & order supplies Assemble tax returns & financial statements Answered multiple phone lines, managed files & typed correspondence Prepared billing statements & order supplies