Mohamed Gamal Fazzaa
Associate Consultant at NILE.COM- Claim this Profile
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Bio
Credentials
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CyberOps Associate
CiscoApr, 2021- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate (AZ-104)
MicrosoftOct, 2020- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2020- Nov, 2024 -
Lifelong Learning
CertiProfAug, 2020- Nov, 2024 -
Microsoft Certified: Azure Security Engineer Associate
MicrosoftJul, 2020- Nov, 2024 -
Juniper Networks Certified Associate - Security (JNCIA-SEC)
Juniper NetworksJun, 2020- Nov, 2024 -
Microsoft Certified: Azure Network Engineer Associate
MicrosoftFeb, 2023- Nov, 2024 -
CNSS
ICSI (International CyberSecurity Institute), UK -
Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco -
Juniper Networks Certified Associate - Junos (JNCIA-Junos)
Juniper Networks -
Juniper Networks Certified Associate, Cloud (JNCIA-Cloud)
Juniper Networks -
Microsoft Certified Solutions Associate (MCSA)
Microsoft -
Multi-Cloud Networking Associate
Aviatrix -
NSE1 Network Security Associate
Fortinet -
NSE2 Network Security Associate
Fortinet -
Oracle Autonomous Database Cloud 2019 Certified Specialist
Oracle -
Oracle Cloud Infrastructure 2018 Certified Architect Associate
Oracle -
Oracle Cloud Infrastructure 2019 Certified Architect Professional
Oracle -
Oracle Cloud Infrastructure 2019 Cloud Operations Associate
Oracle
Experience
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NILE.COM
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Associate Consultant
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Aug 2022 - Present
• Contribute to service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR). • Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved. • Performing design review services for all projects and as directed by the SDM/team leader. • Performing design reviews on varied projects during an intense design period. • Attending design review workshops and meetings in person; participating in VC, audio, and/or phone conference calls and other similar meetings with clients, consultants, local authorities, and other design review team members. • Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations. • Perform configuration management asks and always ensures the systems inventory is populated with an up-to-date information reflection operational change. • Solve systems service incidents. • Implement systems new releases, Perform systems service changes. • Contribute to the life cycle management process for the systems where your team is responsible • Contribute to providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service. • Provide leadership and coaching to L1/service desk/PSM when needed. • Providing guidance and training to client team members and others that will achieve the department goals and objectives. • Supporting colleagues in improvement tasks, troubleshooting and error handling Show less
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Andalusia Group for Medical Services
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Cairo, Egypt
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System Engineer
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Sep 2021 - Aug 2022
• Responsible for 12 Sites in KSA remotely and 2 sites in Cairo on-prim. • Administration ESXI server: version (5.5, 6.0, 7.0) • Administration Vcenter: version (5.5, 6.5) • Windows server Administration 2008,2012,2016: (Active Directory – File Server - DHCP - DNS - Backup - GPO -Print Management - ADFS). • Administration and Managing and Maintaining Exchanger server 2013 • Manage Office 365 and Exchange Online. • Manage and troubleshot VMware Horizon environment • Manage and configure Sophos XG Firewall. • Manage storages (SAN, NAS, and Local storage) • Perform daily system monitoring using PRTG, ManageEngine OP manager • Securing network endpoints using Kaspersky Security Center • Verifying the integrity and availability of all hardware, server resources and systems health check using ILO, IDRAC. • Backup Server by Veem Backup And Replication server • Backup SQL Database using SQL Backup Master • Database administration: performance and security • Deploy software and packages remotely using PDQ Show less
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BACCAH Information Technology
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Egypt
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Education Management
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1 - 100 Employee
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System Administrator
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Jan 2020 - Sep 2021
• Deal with Windows Server (2012-2016), Windows (7&8&10) Installation, and Support Issues. Windows Servers Administration (Active Directory – File Server - DHCP - DNS - Backup - GPO -Print Management - ADFS - Hyper-V).• Perform daily system monitoring, verifying the integrity and availability of all hardware,server resources and systems, reviewing system and application logs, and verifying completionof scheduled jobs such as backups.• Building and maintaining data centre environmental, Introducing and integrating newtechnologies into it.• Applying operating system updates, patches, and configuration changes.• Create, evaluate, build, launch, and test new systems.• Design and Installation of the Network, Both of Cables and Switches and Patch Panel and Router.• Manage and configure firewall (FortiGate-D100) and support its issues.• Manage and configure forticlient VPN.• Administration, Monitoring and Troubleshooting of LAN.• Backup Data by Veem agent Backup by Schedule.• Backup OS Servers by Acronis Backup Recovery by Schedule.• Fingerprint Devices Management and Backup Them.• Manage and monitor UPS Show less
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Help Desk Specialist
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Dec 2018 - Jan 2020
• Join new users Domain and policies implement.• Maintenance of the computers in the company.• Outlook Configuration and Backup Them.• Troubleshooting Network Problems.• Systems Troubleshooting.• Support End Users.• Following backup.• Systems Upgrade.• Upgrade License.• Upgrade Antivirus.
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Education
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2013 - 2017
Minia University
Bachelor of Technology - BTech, Information Technology
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