Steven Hoon
Sr. Manager, Business Technology Operations at Workato- Claim this Profile
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Bio
Shin How Liu
Steven was my first reporting manager for 1.5 years upon joining Workato as a Business Intelligence Analyst right after graduation. As a PMP certified manager, I was able to strengthen my understanding of business engagement, transformation, and project management under his leadership. Steven was also extremely patient in guiding me while providing me with ample opportunities to grow. Additionally, he places plenty of trust in the capabilities of his team and values the opinions of every individual. Such an attribute is a commendable trait amongst managers. Given his strong understanding of business processes, he established the foundation for many existing Standard Operating Procedures today in Workato. His knowledge as a project manager has facilitated the progress of many projects to meet various milestones consistently while managing stakeholder expectations. I was very fortunate to learn from someone as experienced as Steven himself.
Shin How Liu
Steven was my first reporting manager for 1.5 years upon joining Workato as a Business Intelligence Analyst right after graduation. As a PMP certified manager, I was able to strengthen my understanding of business engagement, transformation, and project management under his leadership. Steven was also extremely patient in guiding me while providing me with ample opportunities to grow. Additionally, he places plenty of trust in the capabilities of his team and values the opinions of every individual. Such an attribute is a commendable trait amongst managers. Given his strong understanding of business processes, he established the foundation for many existing Standard Operating Procedures today in Workato. His knowledge as a project manager has facilitated the progress of many projects to meet various milestones consistently while managing stakeholder expectations. I was very fortunate to learn from someone as experienced as Steven himself.
Shin How Liu
Steven was my first reporting manager for 1.5 years upon joining Workato as a Business Intelligence Analyst right after graduation. As a PMP certified manager, I was able to strengthen my understanding of business engagement, transformation, and project management under his leadership. Steven was also extremely patient in guiding me while providing me with ample opportunities to grow. Additionally, he places plenty of trust in the capabilities of his team and values the opinions of every individual. Such an attribute is a commendable trait amongst managers. Given his strong understanding of business processes, he established the foundation for many existing Standard Operating Procedures today in Workato. His knowledge as a project manager has facilitated the progress of many projects to meet various milestones consistently while managing stakeholder expectations. I was very fortunate to learn from someone as experienced as Steven himself.
Shin How Liu
Steven was my first reporting manager for 1.5 years upon joining Workato as a Business Intelligence Analyst right after graduation. As a PMP certified manager, I was able to strengthen my understanding of business engagement, transformation, and project management under his leadership. Steven was also extremely patient in guiding me while providing me with ample opportunities to grow. Additionally, he places plenty of trust in the capabilities of his team and values the opinions of every individual. Such an attribute is a commendable trait amongst managers. Given his strong understanding of business processes, he established the foundation for many existing Standard Operating Procedures today in Workato. His knowledge as a project manager has facilitated the progress of many projects to meet various milestones consistently while managing stakeholder expectations. I was very fortunate to learn from someone as experienced as Steven himself.
Credentials
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Automation Pro III Certificate
WorkatoOct, 2022- Nov, 2024 -
Automation Pro II Certification
WorkatoNov, 2020- Nov, 2024 -
Automation Pro I Certification
WorkatoOct, 2020- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceAug, 2022- Nov, 2024 -
Project Management Professional (PMP)
Project Management Institute Singapore ChapterOct, 2011- Nov, 2024
Experience
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Workato
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United States
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Software Development
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700 & Above Employee
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Sr. Manager, Business Technology Operations
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Feb 2021 - Present
Enabling people to keep running!- Asset Management- Support Management- License Management- Security & Compliance- Business Process improvement- New project implementations & integrations
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Business Engagement & Transformations
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Oct 2019 - Jan 2021
- Act as a single point of contact for Business Technology, manage senior level stakeholder relationships- Identify process gaps, create business cases for change and influence until accepted and actioned- Maintaining security and legal compliance of all applications- Project manage internal integration and automation projects
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Business System Analyst
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Oct 2018 - Sep 2019
- Streamlining and scaling internal business processes through automation and integration- Forms vital links between IT and business functions. Empowering teams to respond quicker to changing business needs- Manage and implement projects that help coordinate and integrate the flow of critical business data through multiple functional areas and applications.- Assessing and procuring applications for internal use and building new connections to those applications through APIs- Managing end-to-end lifecycle of applications and processes used internally, from gathering and documenting requirements to implementation and handling ongoing improvements to them- Develop comprehensive management reporting capabilities by using data from multiple sources and visualizing to gather insights on these data
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Entrepreneur - Manager
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Jun 2017 - Jun 2018
• Setting up a Polyvinyl butyral (or PVB) sheets distribution business • Involved in all aspects of business formation, operation, finance and management • Identifying and develop opportunities to strengthen and expand client base • Running a booth showcasing the product during Seatrade Cruise Global in Fort Lauderdale Convention,United States as well as co-running a booth during Glasstech in Beijing, China • Setting up a Polyvinyl butyral (or PVB) sheets distribution business • Involved in all aspects of business formation, operation, finance and management • Identifying and develop opportunities to strengthen and expand client base • Running a booth showcasing the product during Seatrade Cruise Global in Fort Lauderdale Convention,United States as well as co-running a booth during Glasstech in Beijing, China
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Business Analyst, Team Leader
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Nov 2014 - May 2017
• Functional management and staff development for two teams (total of 8 members) ‘Asset Returns’ and ‘Billing & Collections’; setting clear, aligned goals and direction; delegating appropriately and regularly providing feedback and coaching to optimize strengths and build competency within the team • Team being responsible for the successful billing and collection for the account over 2 years • Worked with logistics for the successful return of 90,000 computer systems from the whole of Singapore (WoG) • Being the point of contact for whole of Singapore government agencies pertaining to issues arising from the account • Coordinate, facilitate, process and follow-up on financial changes (eg. Schedule restructuring, company restructuring, etc) • Developing guidelines for Dispute Resolution processes • Overseeing the dispute resolution team • Overseeing the pre-invoicing process (Validation process, Dispute process) • Perform monthly AR Reconciliation • Perform monthly cash forecast and report on weekly cash variances • Liaison with Customers to resolve invoices and payment issues • Managing customer experience and communication for any escalations
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Business Process Manager
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Jul 2011 - Oct 2014
• Ensure all new services offerings have appropriate business controls to enable reporting and billing. • Ensure existing services that have overly complex business processes are aligned to a standard business model. • Ensure processes exist to address issues arising from business delivery failures • Ensure business continuity for core Account-Business Management(ABM) functions. • Identify business improvement opportunities through efficiencies, margin or revenue upside. • Implement change as required to align to global model or improve current approach • Oversee Pre-invoicing process (Validation process, Dispute process) • Ensure new business solutions align to standard business delivery and billing models • Problem solving skills – Leveraging a combination of technical, legal abilities and common sense to manage complex disputes • Review contracts and negotiate commercial terms & conditions • Developing guidelines for Dispute Resolution processes • Develop tracking of dispute resolution requests • Negotiate with stakeholders and customers to resolve contract or dispute issues • Managing customer experience and communication for escalations • Works closely with service, implementation teams to provide world-class experience to the customer
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Canon Singapore
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Singapore
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Project Manager
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Jan 2008 - Jul 2011
• Involved in the Pre-Sales/Proposal conceptualization process • Works with management on project proposals, bids, contracts, project estimates, and project schedules • Plan and manage all the phases of the Project Life cycle (Initiating, Planning, Executing, Monitoring & Controlling and Closing) • Involved with the planning and executing of migration projects • Provide advice on best practices in exploiting appropriate technology, reviewing and improving customers’ work processes, facilitating and supporting their change management process • Develops project control and reporting procedures and manages changes requests during project course • Undertakes status review meetings among project team members and clients • Plans, schedules, monitors, and reports on activities related to the project, including partners/contractor monitoring • Mentors and advises team members to accomplish project goals, to meet established schedules • Analyse the business requirements (for maintenance release analyses all defects/Change requests) • Liaise with business contacts and clarify detailed requirements • Managing various vendors for system implementation • Controls project requirements, scope, and change management issues • Involved in high level implementation discussions • Maintains awareness on emerging technologies and Project Management techniques
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Project Team Leader (Consultant)
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Jul 2005 - Jan 2008
• Manages a team of 4 consultants to provide On-Site Support as well as implementation of new projects for the customer • Involved in various Service Logistics projects playing the following roles (Developer,Tester (UAT/SAT/Integration/Regression), System/Data Analyst, Business Analyst) • Establishing communication with both users and Business Analysts to gather information • Analysis of unique requirement and business process as well as providing alternate solutions • Development and Customization of existing WMS (Warehouse Managing Systems) Solutions and Service Logistics (Reverse) Solutions to suit customers’ unique requirements for the purpose of order fulfillment and distribution in south-east asia • Responsible for the design, development, implementation and operation of Integration and Automated applications also known as EDI(Electronic Data Interface) programs to allow flow of critical business data through multiple platforms • Manage scope, allocate resources and plan schedules to ensure project objectives and milestones are met • Supervising the Support Structure, providing 24/7 Support to Asia-Pacific region on all application matters • Overseeing the Maintenance, Development and providing prompt Support for both external and internal users • Providing second level support which includes - Ensuring that the project enjoys High-Availability - Fine-tuning , monitoring the system to maintain the system - Analyzing faults and providing solutions
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Analyst Programmer
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Aug 2002 - Oct 2004
• Developing customized WMS (Warehouse Management Systems) for each customer • Performing updates and changes to existing programs • Creating system documentations • Creating various documentation such as, System Documentation, Test-Cases Logs and User Guides for each project • Monitoring and Maintaining SQL Server Databases as well as coming up with custom-tailored backup/restore and disaster recovery plans for production servers • Troubleshooting performance issues and fine-tuning SQL queries, Stored procedures and Database Views • Writing codes and creating jobs to automate repetitive tasks • Worked closely with a team of analyst, consultants and users for the duration of each project • Investigating and analyzing various change requests from Users in regards to existing systems while resolving system and user test issues
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Education
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2000 - 2001
The University of Queensland
Bachelor of Information Technology, Information Technology -
1994 - 1997
Ngee Ann Polytechnic
Diploma of Computer Studies, Computer Science -
1990 - 1993
Dunman Secondary School
High School
Community
