Business Development Representative

• Jul 2023 - Present

Packaging Operator

• Feb 2016 - May 2023

• Improved overall efficiency by 15% by identifying communication gaps and implementing a cross-departmental collaboration system • Successfully coordinated and ran step audits for 3 different departments, resulting in a company-wide improvement in safety procedures and a reduction in accidents by 20% • Utilized Microsoft Suite to collect data and create session summaries for over 10 sessions per month, resulting in streamlined data management and improved organization • Met daily quota of 85% OEE by piloting/ encouraging job performance of workers • Promoted from a D-level operator to a C-level operator within the 1st year of working in this position • Led a team of 5 maintenance technicians to standardize machinery across 2 production lines, resulting in a 20% decrease in machine downtime and a 15% increase in production efficiency Show less

Sales Engineer

• Jan 2023 - Apr 2023

• Making Discovery & Qualification to create proposals and deliver the best user experience • Utilizing persuasion & objection handling skills to upsell services and products to clients • Creating demos, proposals, invoices, and other various documents and presentations • Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives • Negotiating and closing sales by agreeing on terms and conditions • Making Discovery & Qualification to create proposals and deliver the best user experience • Utilizing persuasion & objection handling skills to upsell services and products to clients • Creating demos, proposals, invoices, and other various documents and presentations • Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives • Negotiating and closing sales by agreeing on terms and conditions

Patient Support Aide

• Apr 2015 - Feb 2016

• Conducted regular safety audits, reducing the number of workplace accidents by 25% • Received positive feedback from patients, families, and healthcare professionals on communication skills and ability to empathize with their needs • Conducted regular safety audits, reducing the number of workplace accidents by 25% • Received positive feedback from patients, families, and healthcare professionals on communication skills and ability to empathize with their needs

• Jan 2015 - Feb 2016

• Resolved customer inquiries and issues in a timely and professional manner, leading to a 95% customer satisfaction rate• Cross referenced callers needs with services offered at communities to ensure proper placement • Successfully scheduled and facilitated 70+ community visits per month, resulting in increased visibility and awareness of the company's services in the local community• Monitored and reported on the results of retention efforts, utilizing data analytic tools to track customer behavior and identify areas for improvement Show less

• Feb 2013 - Jan 2015

• Performed in the top 3% out of 150 of workers consecutively by self-monitoring and exceeding stats• Conducted research and requested data needed to handle complex inquiries regarding claim• Analyzed and serviced various product lines in the area (i.e., Facility, Professional). Provided responses by telephone, email, and/or automated letters

Furniture Sales Associate

• Jun 2012 - Apr 2015

• Processed and troubleshot Progressive leasing applications for the furniture department • Set and exceeded daily goals for signing up 10+ new members for rewards program • Processed and troubleshot Progressive leasing applications for the furniture department • Set and exceeded daily goals for signing up 10+ new members for rewards program