Experience

Larissa Aesthetic Center

• Indonesia
• Wellness and Fitness Services
• 100 - 200 Employee

• Supervisor

  • May 2023 - Present

  *Melakukan supervisi seluruh kegiatan operasional di gerai Cilacap *Memastikan setiap divisi melaksanakan tugasnya sesuai SOP perusahaan *Membuat jadwal kerja karyawan gerai *Melakukan PO dan DO produk *Melakukan stock opname produk *Melakukan penilaian karyawan gerai *Membagi tugas untuk terapis *Mendorong tercapainya target omzet gerai *Membuat action plan capaian target gerai *Melakukan monitoring dan evaluasi capaian target gerai *Melakukan supervisi seluruh kegiatan operasional di gerai Cilacap *Memastikan setiap divisi melaksanakan tugasnya sesuai SOP perusahaan *Membuat jadwal kerja karyawan gerai *Melakukan PO dan DO produk *Melakukan stock opname produk *Melakukan penilaian karyawan gerai *Membagi tugas untuk terapis *Mendorong tercapainya target omzet gerai *Membuat action plan capaian target gerai *Melakukan monitoring dan evaluasi capaian target gerai



PT Konvergensi Mitra Solusi

• Yogyakarta, Indonesia

• Customer Service J&T Express

  • Jan 2023 - Apr 2023

  *Call Inbound (providing solutions and information for every complaint or customer need via telephone) *Conduct weekly coaching related to product knowledge and customer flow handling *Forward certain problems to related teams or team leaders to maximize problem solving *Maintain and improve CSAT *Achieve the targets set by the company *Call Inbound (providing solutions and information for every complaint or customer need via telephone) *Conduct weekly coaching related to product knowledge and customer flow handling *Forward certain problems to related teams or team leaders to maximize problem solving *Maintain and improve CSAT *Achieve the targets set by the company



Ninja Xpress

• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Support Officer

  • May 2022 - Jan 2023

  Provide solutions and information for every complaint or customer/seller/marketplace need via email, live chat, and Xspace. Weekly discussions to discuss QA findings and solutions so that findings are not repeated  Follow up with related teams and team leaders to get the best result of problem solving on certain cases  Assisted in conducting investigations for several cases.  Doing quizzes every two weeks related to product knowledge/customer flow handling  Perform outbound call confirmation to the customer.  Maintain and improve customer satisfaction (CSAT) by providing good service. Show less



Madrasah Aliyah Sunan Pandanaran Yogyakarta

• Yogyakarta, Indonesia

• Civic Education's Teacher

  • Oct 2021 - Mar 2022

   Teach Civic Education's Subject.  Participate in training/workshops/seminars/ related to learning activity.  Create learning programs.  Conduct an assessment of the learning process.  Supervise and guide students.  Develop and implement improvement and enrichment programs.  Teach Civic Education's Subject.  Participate in training/workshops/seminars/ related to learning activity.  Create learning programs.  Conduct an assessment of the learning process.  Supervise and guide students.  Develop and implement improvement and enrichment programs.



Zam-zam corner

• Bantul, Yogyakarta, Indonesia

• Part time customer service employee

  • May 2019 - Jan 2020

  The experience of being a part-time customer service employee has made me able to work in a team or individually, able to work under pressure, and have the ability to multitask. The job is also service-based so that it support me to communicate well with customers and give a good service attitude. The experience of being a part-time customer service employee has made me able to work in a team or individually, able to work under pressure, and have the ability to multitask. The job is also service-based so that it support me to communicate well with customers and give a good service attitude.