Experience

Drip

• United States
• Software Development
• 1 - 100 Employee

• Support Specialist

  • Oct 2021 - Present



Freelance

• CX Consultant & Freelance Virtual Assistant

  • May 2020 - Present



Harper Wilde

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Experience Specialist

  • Oct 2020 - Oct 2021



Oakley

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Oct 2019 - Jul 2020



For Days

• United States
• Retail
• 1 - 100 Employee

• Member Services Specialist

  • Dec 2018 - Oct 2019

  Remote agent, interacting one-on-one with current members and leads via email, chat, and inbound phone calls. Dedicated concierge to members in the western half of the US (including celebrity members, influencers, and investors)— assisting with website troubleshooting, personal styling, and order/payment/membership inquiries across a variety of platforms and applications. Collaborated with CX Manager to meet upgrade and membership targets (exceeded Q4 targets by 170%). Created fraud detection processes, trained team on identifying and mitigating risk. Conducted regular audits of accounts, memberships, inventory, and website functionality.



Toko

• Retail Store Manager

  • May 2016 - Jan 2019

  Assisted and collaborated with Owner regarding all aspects of business-- buying, merchandising, policy, protocol, hiring, coaching, payroll, grand opening of new location, product design, revenue/data analysis, warehouse management, daily store operations, and social media. Managed two Portland locations, as well as remotely managing seasonal store in Provincetown, MA. Assisted and collaborated with Owner regarding all aspects of business-- buying, merchandising, policy, protocol, hiring, coaching, payroll, grand opening of new location, product design, revenue/data analysis, warehouse management, daily store operations, and social media. Managed two Portland locations, as well as remotely managing seasonal store in Provincetown, MA.



Earthbound Trading Company

• United States
• Retail
• 300 - 400 Employee

• Assistant Store Manager

  • Nov 2014 - May 2016

  Supported manager with all operational duties, personally oversaw inventory management and visual merchandising. Lead sales team to reach and surpass individual and team sales goals, consistently among the top-ranked stores in the district. Acting Store Manager for 6 months during manager’s absence. Supported manager with all operational duties, personally oversaw inventory management and visual merchandising. Lead sales team to reach and surpass individual and team sales goals, consistently among the top-ranked stores in the district. Acting Store Manager for 6 months during manager’s absence.



PACSUN

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Oct 2013 - Nov 2014

  Monitored store’s daily standings in relation sales volume goals and KPIs. Lead by example on the sales floor, provided coaching to associates and teammates when appropriate. Completed daily operational tasks (shipment, bank deposits, opening/closing procedures). Monitored store’s daily standings in relation sales volume goals and KPIs. Lead by example on the sales floor, provided coaching to associates and teammates when appropriate. Completed daily operational tasks (shipment, bank deposits, opening/closing procedures).



Oakley

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Jun 2011 - Oct 2013

  Lead team sales in specialized product, including building customized sunglasses in-store to meet our customers’ specific needs. Oversaw scheduling and payroll, as well as ensuring all team members made regular sales goals and KPIs. Maintained optimal operations, sales, and inventory conditions. Lead team sales in specialized product, including building customized sunglasses in-store to meet our customers’ specific needs. Oversaw scheduling and payroll, as well as ensuring all team members made regular sales goals and KPIs. Maintained optimal operations, sales, and inventory conditions.



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Keyholder

  • Sep 2008 - Jun 2011

  Learned entry level management skills, supervised store in SM/ASM absence. Ensured hourly sales goals were met, learned and became proficient in successful approaches to up-selling, became exceptional in listening to customer’s needs and providing an above-and-beyond customer experience. Gained experience in preventing loss and maintaining accurate inventory counts. Learned entry level management skills, supervised store in SM/ASM absence. Ensured hourly sales goals were met, learned and became proficient in successful approaches to up-selling, became exceptional in listening to customer’s needs and providing an above-and-beyond customer experience. Gained experience in preventing loss and maintaining accurate inventory counts.