Özlem Toksoy Zeman

Senior Consultant at Manpower Türkiye
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR
Languages
  • İngilizce Professional working proficiency

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Experience

    • Türkiye
    • Human Resources Services
    • 1 - 100 Employee
    • Senior Consultant
      • Nov 2022 - Present

      Providing consultancy for reputable organizations, especially recruitment, talent management, performance management, training planning and similar issues

    • Project Manager (project-based)
      • May 2021 - Oct 2022

      Coordinating all project with team which including 3 membersEffectively managing all sub vendors (the training company, call center agency, IT company and GSM Operators) in the project to ensure compliance to project requirements.Responsible of ensuring customer satisfaction with on time delivery.Internal and external project reporting.

    • Türkiye
    • Human Resources
    • 1 - 100 Employee
    • Recruitment Project Manager / İşe Alım Proje Yönetmeni
      • Mar 2012 - Jan 2021

      • Advising firms on planning recruitment projects , coordinating search and selection stages and managing recruitment processes with a team• Managing group recruitment projects and Assessment Center operations• Managing senior and executive recruitment projects • Setting recruitment strategies for new customers and coordinating common practice• Rating the recruitment team for professional growth and performance

    • Recruitment Project Manager
      • Jun 2006 - Jan 2021

    • Senior Recruitment Consultant / Kıdemli İşe Alım Danışmanı
      • Jun 2008 - Mar 2012

      • Researched acceptable candidates according to our customer demand and held interviews with acceptable candidate, assessed them, arranged their interviews with the customers,• Accounted for new customer portfolios.

    • Recruitment Consultant / İşe Alım Danışmanı
      • Jun 2006 - Jun 2008

      • Researched acceptable candidates according to our customer demand and held interviews with acceptable candidate, assessed them, arranged their interviews with the customers,

    • Türkiye
    • Telecommunications
    • 700 & Above Employee
    • Customer Representative in Channel Management Department
      • May 2003 - Jan 2006

      • Improved Turkcell’s customer relations, • Provided customer satisfaction, • Realized Turkcell’s subscriber processing. • Improved Turkcell’s customer relations, • Provided customer satisfaction, • Realized Turkcell’s subscriber processing.

    • Türkiye
    • Airlines and Aviation
    • 300 - 400 Employee
    • Customer Representative
      • Oct 2002 - Mar 2003

      • Corresponded to all customer demands and complaints working with the operations department, • Followed the settlement cargo operations and and sent formal letters to customers about cargo settlements • Corresponded to all customer demands and complaints working with the operations department, • Followed the settlement cargo operations and and sent formal letters to customers about cargo settlements

Education

  • Marmara Üniversitesi
    Bachelor of Science (BS), Labour Economics and Industrial Relations
    1995 - 1999
  • Assesment Systems Turkey
    Assessor, Assesment and Development Center
    2021 - 2021
  • Sola Unitas
    Professional Coach Programming
    2021 -
  • İstanbul Üniversitesi
    Pre MBA
  • Sola Unitas ACTP ICF
    “Advancing the Path to Core Coaching Masteries”, "Coaching Talents Toward Their Calling"
    2021 -
  • Sola Unitas
    Management Coaching Programme
    2021 - 2021
  • Sola Unitas
    “Emotional Literacy and Micro Expressions”
    2022 - 2022

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