Immigration Consultant

• Nov 2022 - Present

Senior Case Analyst

• Apr 2021 - Oct 2022

Business Development Executive

• Sep 2019 - Mar 2020

• Delivered oral presentations for a variety of prospects to develop recognition of an intelligent medical practice management platform and the advantages to their professional practices;• Created quotes and customized business plans as part of negotiation initiatives for closing deals;• Offered ongoing support to new and existing customers for business conversion and expansion goals;• Provided multilingual training to clients across the European and Latin-American markets;• Liaised with international partners to increase and establish brand presence and capture new segments of the market;• Organized and executed events coordination for company's attendance to local and international exhibiting trade shows. Show less

Digital Content Specialist

• Sep 2018 - Sep 2019

• Researched, wrote and edited copy for several corporate communication materials oriented to explain and inform physicians of new technological breakthroughs in the dermatology medical research field;• Worked towards research, analysis and creation of dedicated blog, brochure and white paper content to promote clarity and understanding of complex technical concepts to a broader, general audience;• Assisted with sharing created content through a variety of social media platforms tailored to educate health professionals using new medical technologies/devices;• Exerted an active involvement with response to clients’ requests and needs by educating them pertaining newly developed techniques and their impact across the medical field. Show less

Communications Lead

• Sep 2017 - Sep 2018

• Performed online communication-related tasks to promote content on a virtual learning management system for customers to learn selling techniques of nutraceutical and beverage products;• Managed social media channels to keep profitable exposure of content and collect customers’ feedback;• Liaised with customers to meet their personal needs, communicating corporate vision and strategies in an easy-to-understand language yet maintaining brand adherence and guidelines;• Focused on delivering a unified line of communication about the company’s goals related to product launch campaigns, improvement of training methodologies and refinement of business strategies. Show less

Communications & Client Trainer Coordinator

• Jul 2016 - Sep 2017

• Created content present on a virtual training platform (learning management system) aimed at educating customers on best business practices;• Wrote multilingual copy for brochures, blog posts, social media and scripts for multimedia content used for training purposes within the platform;• Executed comprehensive projects coordination, working to gather information to maintain and feed new material onto the platform through collaborations with the Sales/Marketing and IT departments.

Customer Service Quality Assurance & Training Officer

• Jul 2014 - Jun 2016

• Ensured the compliance and adherence of appropriate quality standards for service provided through phone, email and chat interactions with customers;• Wrote scripts related to implementation of new service campaigns (products releases, policy change, business incentives and worldwide events for clients);• Worked alongside the training department to coordinate strategies for curriculum improvement implemented in the Canada HQ and global offices, including on-site training at international events. Show less

Bilingual Customer Service Representative

• Apr 2014 - Jul 2014

-Customer service specialist for beverage/nutraceutical company. Developed attention to detail expertise and commitment to offer exceptional service quality;-Dealing with distributors’ requests concerning order entry, delivery and/or compensation plan inquiries. Escalated potentially complex cases from clients.

MSc in Biology

• Sep 2010 - Dec 2013

- Gained invaluable hands-on experience with more than 2 years as Research Assistant in a biochemical and molecular biology lab environment working mainly with protein purification; antibody development; immunoblotting; DNA and ARN extraction, purification and analysis; enzyme kinetic studies and protein characterization profiles.- Acquired science-oriented mindset needed for carrying out tasks with minimal supervision and training.- Developed strategic organizational skills for project planning and execution. Managed to successfully interpret and discuss results for scientific publication in various journals.- Excelled communication and team leadership skills while successfully maintained a professional cooperative relationship with colleagues. Show less

Research assistant

• Jun 2010 - Nov 2012

- Achieved anticipated goals in the expected time period, leading to the discovery of several novel aspects of regulation and function of the target protein studied.- Procedures allowed for the purification, identification and evaluation of a cell wall-localized purple acid phosphatase hypothesized to be part of a regulatory pathway in the response of plants to phosphate starvation.- This work represented the first ever to relate a phosphatase’s function with a distinctive phosphate-starvation-defined phenotype in knock-out mutants for this gene. This was validated by observing the same phenotypic trend in plants grown in liquid and agar-solidified media as well as on soil. Show less

Teaching Assistant

• Sep 2010 - Apr 2012

Imparted classes to students of all years of BSc program ("Cell Biology", "Communication in Biology", "Diversity of Life" and "Biochemical Experiments of Plant Physiology" courses). Managed to coordinate collective experiments and demonstrations. Effectively dealt with multitasking, time-management, preparing and marking laboratory exams as well as general student support.

Undergraduate Research Assistant

• Apr 2008 - Dec 2009

- Unveiled molecular bases of the resistance of citrus fruit to fungal attack caused by heat treatment procedures. This discovery led to a publication in a medium-high impact factor journal. - Conducted the first study of the Citrus sinensis species at the proteomic and metabolomic levels, relating macroscopic fungal resistance to molecular metabolic changes driven by an abiotic physical method. - Research done in order to fulfill the objectives of an undergraduate thesis project. - Unveiled molecular bases of the resistance of citrus fruit to fungal attack caused by heat treatment procedures. This discovery led to a publication in a medium-high impact factor journal. - Conducted the first study of the Citrus sinensis species at the proteomic and metabolomic levels, relating macroscopic fungal resistance to molecular metabolic changes driven by an abiotic physical method. - Research done in order to fulfill the objectives of an undergraduate thesis project.