Muzeeb Syed
Information Technology Infrastructure Manager at Al Sadiq College (Official)- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Telugu Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Tamil Elementary proficiency
Topline Score
Bio
Paula Shreeves
I would highly recommend Syed as a very motivated, conscientious and a dedicated individual. He is always striving to ensure that he delivers a Client First Work Ethic and this has shown on many occasions gaining excellent customer feedback. An example of his superb technical knowledge would be when when 3 urgent requests were raised that had a very tight deadline. The information that was given by the customer was incorrect and due to Syed's due diligence he insured that this was investigated, corrected and work completed before deadline at a very high standard. If Syed is assigned to the request I know the work will be completed to a very high standard an asset to any company!
Anthony Chung
During the time we worked together, Syed proofed to be a valuable member of the team. Not only did he demonstrate a very strong technical knowledge, but also his initiatives and commitment to continual improvement. He’s a trust worthy team member who always delivered, and will be an important asset to any team he joins.
Paula Shreeves
I would highly recommend Syed as a very motivated, conscientious and a dedicated individual. He is always striving to ensure that he delivers a Client First Work Ethic and this has shown on many occasions gaining excellent customer feedback. An example of his superb technical knowledge would be when when 3 urgent requests were raised that had a very tight deadline. The information that was given by the customer was incorrect and due to Syed's due diligence he insured that this was investigated, corrected and work completed before deadline at a very high standard. If Syed is assigned to the request I know the work will be completed to a very high standard an asset to any company!
Anthony Chung
During the time we worked together, Syed proofed to be a valuable member of the team. Not only did he demonstrate a very strong technical knowledge, but also his initiatives and commitment to continual improvement. He’s a trust worthy team member who always delivered, and will be an important asset to any team he joins.
Paula Shreeves
I would highly recommend Syed as a very motivated, conscientious and a dedicated individual. He is always striving to ensure that he delivers a Client First Work Ethic and this has shown on many occasions gaining excellent customer feedback. An example of his superb technical knowledge would be when when 3 urgent requests were raised that had a very tight deadline. The information that was given by the customer was incorrect and due to Syed's due diligence he insured that this was investigated, corrected and work completed before deadline at a very high standard. If Syed is assigned to the request I know the work will be completed to a very high standard an asset to any company!
Anthony Chung
During the time we worked together, Syed proofed to be a valuable member of the team. Not only did he demonstrate a very strong technical knowledge, but also his initiatives and commitment to continual improvement. He’s a trust worthy team member who always delivered, and will be an important asset to any team he joins.
Paula Shreeves
I would highly recommend Syed as a very motivated, conscientious and a dedicated individual. He is always striving to ensure that he delivers a Client First Work Ethic and this has shown on many occasions gaining excellent customer feedback. An example of his superb technical knowledge would be when when 3 urgent requests were raised that had a very tight deadline. The information that was given by the customer was incorrect and due to Syed's due diligence he insured that this was investigated, corrected and work completed before deadline at a very high standard. If Syed is assigned to the request I know the work will be completed to a very high standard an asset to any company!
Anthony Chung
During the time we worked together, Syed proofed to be a valuable member of the team. Not only did he demonstrate a very strong technical knowledge, but also his initiatives and commitment to continual improvement. He’s a trust worthy team member who always delivered, and will be an important asset to any team he joins.
Credentials
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Team Solution Design
IBMFeb, 2018- Oct, 2024 -
AIX 7 Administration
IBM -
Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS) -
Amazon Web Services SysOps Administrator - Associate
Amazon Web Services (AWS) -
CCNA
Cisco -
Enterprise IT Transformation Advisor Level 4
IBM -
GTS Architect Foundations
IBM -
IBM Certified Systems Expert - Virtualization Technical Support for AIX and Linux - v2
IBM -
IBM Services Platform with Watson
IBM -
ITIL V3 Foundation
CSME, Inc. -
ITIL V3 Intermediate (SOA)
EXIN -
Novell Certified System Administrator (CLA 11 – SuSE )
Novell -
Team Solution Design
IBM -
VMware Certified Professional 5 Datacenter Virtualization (VCP5-DV)
VMware
Experience
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Al Sadiq College (Official)
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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Information Technology Infrastructure Manager
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Dec 2019 - Present
• Assist the School Leadership Team in providing service and support to the students and staff with the e learning domain within the College and adhere to the relevant policies and practices• Ensure that ICT infrastructure supports the School’s programs and that users are appropriately supported in using ICT, developing skills or resolving problems.• Manage purchasing, licensing, compliance, security, maintenance across all ICT systems.• Manage the smooth implementation of major projects and upgrades, including training needs for all users including students, staff and parents as necessary.• Maintain accurate records of spending, assets, policies etc.• Work with the Director of Curriculum to understand staff needs for ICT advice and training and ensure that training needs are met, including induction for new staff.• Manage the technical aspects of online testing (eg NAPLAN, HSC exam), reporting and assessment and other core school activities.• Effectively manage material and financial resources in accordance with School policy.• Advise the School’s IT Committee on long-term strategy and planning for ICT to support effective teaching and administration.
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Ignite
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Australia
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Staffing and Recruiting
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100 - 200 Employee
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Information Technology Support Engineer
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Sep 2019 - Dec 2019
Key responsibilities were• Onsite IT support responsible for, but not limited to IMAC, refresh, project oversight, status reports and Vendor Management.• Respond to customer technical problems/issues related to various hardware and software platforms.• Assist customers by diagnosing problems and providing resolutions for technical issues.• Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.• Install OS, software applications and enable VPN access for the users.• Manage, optimize and maintain the configuration and installation of the desktops, laptops, tablets to include, but not limited to, patch updates, hardware replacements with spares provided by vendor.• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.• Troubleshooting of server and networking components.• Provide support for end user IT issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Solutions Architect
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Dec 2014 - Jul 2018
Key responsibilities were• Producing solution and infrastructure designs (very detailed) and associated functional specifications• Scoping and designing the primary solution and infrastructure designs in conjunction with Subject Matter Experts, Project Managers and Infrastructure solution Designers • Liaising with customer facing groups as needed to understand client and customer needs in a rapidly evolving environment • Capturing lessons learnt throughout the build process to benefit other solutions and services in the future• Offering assistance during troubleshoot and isolation session to diagnose networking issues including physical cabling, FW connectivity issues, networking components, switching or routing issues, wireless connectivity issues, etc.• Making solution and infrastructure design decisions that ensure effective, secure, scalable, convergent, flexible and manageable solutions of high standards • Ensuring that the IT solution will satisfy the business needs in a cost effective, resilient and operable fashion • Ensuring that chosen infrastructure solutions are scalable in order to satisfy a future demand for the enhanced / new service(s) • Ensuring the quality of technical solutions developed by other Solution & Infrastructure Designers through peer review.• Determining resource and capacity requirements for the solutions. • Dealing with deployment issues in a multi-tier architecture • Producing very detailed infrastructure designs including coverage of IP addresses, firewall, and load balancer rules, etc. • Documenting deployment infrastructure • Assisting in the development and implementation of migration plans • Following mandatory and recommended practices of the reference architects when designing solutions • Undertaking additional responsibilities or tasks as required• Working professionally, positively and cooperatively as part of a team, modelling the values of Accountability, Professionalism and Teamwork.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Consultant
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May 2011 - Nov 2014
Key Responsibilities were:• Was a L3 elevation point of contact for AIX, Linux, VMware related incidents for resolution from L1/L2 support personnel.• Responsible for the uptime of all the IBM related HW in the environment. This includes & not limited to liaising with Vendor IBM for deep diagnosis of the affected machines and scheduling replacement through break fix procedure or through standard changes by planning, coordinating cross teams and to ensure that change is implemented successfully.• Providing 24*7 production support and performed weekend changes during tech window.• Responsible for fact finding through Root Cause Analysis(RCA) for both proactive and reactive problems in the environment• Planning, coordination and implementation of critical changes.• Work on incident related reactive problem tasks and proactive problem tasks related to Continuous improvement plans.• Swiftly coordinate with cross tower teams when there is a high severity incident is logged.• Problem determination for performance issues using native OS tools like vmstat, tprof, filemon, iptrace, nmon
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IT Infrastructure Engineer
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Sep 2007 - Apr 2011
Key responsibilities were• Supporting the core network ; peering with upstream and other service providers. Configuring wireless networks that supports open or secured access and the ability to support voice and video applications. Troubleshooting connectivity issues from client software/device through to ISP• Supporting Active Directory, DNS, DHCP, and group policy. Supporting server based antivirus and network monitoring systems such as SAV & WhatsUp.• Generating, updating and maintaining detailed Layer 2/3 topology maps with wired, wireless, physical and virtual infrastructures. Performance monitoring (i.e. CPU utilization, disk space, memory) & Hardware monitoring (i.e. UPS, printer, fan, temperature) of all the ISP infrastructure.• Analyzing and troubleshooting all performance issues, network traffic bottlenecks and infrastructure configuration errors.• Setting up proxy configuration and VIP’s for web administration.
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Education
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Madurai Kamaraj University
Masters in IT Systems Management, First Grade
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