Senior Operations Coordinator

• Jan 2022 - Present

National Sales Executive

• Jul 2021 - Jan 2022

In my role as National Sales Executive I am directly responsible for initiating business development and maintain positive, ongoing relationships with existing clients. ▪Build relationships with business owners via face-to-face, phone, and email efforts ▪Educate prospective clients on our services ▪Deliver formal proposals and contracts to new business opportunities ▪Lead/initiate sales development process including ▪Bidding ▪Contract negotiation ▪Contract approval and closure ▪Follow up and sharing sales leads within company ▪Identify and hunt new project opportunities ▪Meet and discuss solution and pricing with vendors and partners ▪Attend relevant exhibitions/events/networking and follow up ▪Assist other members of the team for sales calls ▪Support the operation department as required on quotations or file handling ABOUT MARTIN BENCHER GROUP We deliver Shipping and Forwarding Services to Customers Worldwide. Martin Bencher Group is an international shipping and freight forwarding company. The company was originally founded in the UK in 1881 and throughout our history the name has always been synonymous with superior shipping services on a global scale. We transport all kinds of cargo and specialize in the handling of projects and oversized / heavy cargo. We serve many industries and provide a professional global organization with focus on our clients’ core business. Our mission is to deliver innovative, high quality services within project shipping and transport with a key focus on risk management and cost procurement.

Assistant Construction Manager

• Jun 2020 - Jul 2021

I was directly responsible for the overall leadership, management, and achievement of personnel, equipment, and subcontractors required to install wind turbine generator facilities. ▪Assisted Construction Manager with client relations and documentation ▪Maintained a matrix of daily operations to assist CM with identifying areas of concern and improvement ▪Monitored and maintained project schedule in Microsoft Project ▪Documented and uploaded all contractual reports to client platform ▪Assisting with field operations when needed ▪Effectively met and exceeded key goals and performance in areas of - Safety and Behavior - Execution - Team Alignment/Engagement/Motivation - Customer Loyalty - Financial Performance ▪Maintained a highly effective team focused on continuous improvement and achieved high-level results ▪Achievement was measured against KPIs/ organizational goals/initiatives, team motivation, performance, and meeting customer commitments ▪Implemented safety practices and protocol at the site level in alignment with organizational standards ▪Ensured safety procedures were followed and worksite was safe for all employees, customers, subcontractors, and public ▪Maintained a close partnership with HSE department ▪Monitored project schedule, ensured project milestones and deadlines were met ▪Established and maintained highly effective relationships ▪Pursued “ambassador” status with my customer(s) and a site focused on customer loyalty ▪Handled costs that impacted bottom line; implemented initiatives to improve efficiency and effectiveness ▪Ensured site data was updated and processed timely in appropriate information systems for reporting and tracking purposes including a summary of construction progress ▪Accurately documented billing and provided support for efficient accounts receivable ▪Inspected work during construction to ensure compliance with plans and specifications, ensured met quality standards

Logistics Coordinator

• Feb 2016 - Jul 2020

As Logistics Coordinator, I was directly responsible for shipment scheduling, dispatching, planning, tracking, and tracing. ▪Managed the logistics of multiple projects both Domestic and International ▪Maintained all transportation costs within budget, monitoring and maintaining Logistical Providers within SAP, while negotiating costs and/or frame agreements ▪Provided backup and assistance to Project Buyers when needed ▪Provided backup and support to the compliance team relating to imported material on all Global Projects ▪Additionally responsible for - Coordinating Freight Claims - Providing Rate Quotes - Rate Analyses - Monitoring Carrier Quality Standards - Providing Customer Service ▪Created scheduling and shipment planning ▪Interfaced with Transportation organization and analysts ▪Prepared rate proposals for customers ▪Determined most appropriate carriers based on company policy ▪Attended meetings/trainings and community events outside the center and on occasion evenings and weekends as required

Logistics and Customer Care Specialist

• May 2013 - Feb 2016

In my role as Logistics and Customer Care Specialist, I was directly responsible for oversight of daily team operations and logistics, as well as maintaining open communications with all clients and departmental members. ▪Logistically followed PO’s from Order Entry to Delivery and managed any discrepancies or transportation issues that arose ▪Effectively utilized database analysis to record actions taken and characteristics of orders identified as having issues ▪Provided support to the Sales Team by offering freight advise, quotes, and logistic measures to meet their clients’ needs ▪Increased customer engagement by providing transparency to outbound shipments ▪Developed strong partnerships with materials management/transportation/warehouse ▪Developed trust with field sales to increase AM productivity and reduced inbound calls from field ▪Provided reporting and maintenance related to open stock transport orders ▪Properly handled incoming phone calls and emails in a timely manner ▪Attended meetings/trainings and community events outside the center and on occasion evenings and weekends as required

Intake Specialist

• Dec 2012 - May 2013

As Intake Specialist, I was responsible for enhancing the quality of patient management, maximizing satisfaction and promoting cost effectiveness while being accountable for the case management cycle. ▪Met with customer and accurately completed all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies ▪Initiated and maintained customer program file and documented course of action or service delivery ▪Conducted preliminary meeting with the customer and accurately completed all application enrollment and verified eligibility for program and other required forms and documents ▪Scheduled appointments and followed-up on no-shows ▪Initiated customer program file and customer records ▪Provided general information regarding program objectives, services and requirements ▪Assisted participants with resumes, arranged supportive services, also provided informal counseling, and served as a positive role model ▪Arranged onsite mentoring for clients by co-workers, developed partnerships in order to promote problem solving, job retention, and advancements ▪Ensured that case record documentation were accurate, and compliant with all policies and procedures ▪Entered, edited, and retrieved data from database; performed data reconciliation to ensure accuracy ▪Assisted in program group or individual orientations and informational workshops ▪Maintained familiarity with outside resources for referral as necessary ▪Performed record keeping functions consistent with ensuring program compliance ▪Prepared reports related to program activities ▪Advised clients or customers ▪Answered customer or public inquiries ▪Compared clients' applications with eligibility requirements ▪Compiled data related to social service programs ▪Compiled information through interviews ▪Computed financial data ▪Coordinated social service activities with resources

Traffic Manager

• Sep 2007 - Feb 2010

In my role as Traffic Manager, I was directly responsible for ensuring the logistics of shipping feedwater heaters and steam surface condenser units safely for the power generation industry. ▪Maintained all shipments within budget, prepared documentation, supervised shipping personnel on timely packaging, bidding out jobs, and provided budgetary numbers to sales department ▪Assisted with negotiations between Yuba and carrier concerning a damaged shipment resulting in a compromise that was mutually beneficial to each party ▪Quickly advanced within company to include more in-depth responsibility re: manufacturing schedules

Shipping Coordinator

• Apr 2003 - Sep 2007

As Shipping Coordinator I was directly responsible for all receiving, inventory, shipping and crating staff, related operations, and physical inventory accuracy for manufacturing plants located in Oklahoma. ▪Accomplished department objectives by supervising staff, organizing and monitoring work processes, and maintaining physical inventory and financial accuracy ▪Maintained staffing requirements by selecting, orienting, training and developing personal growth opportunities ▪Implemented and enforced systems, policies, and procedures ▪Completed operations through efficiently and effectively - Developing schedules - Assigning and monitoring work - Gathering resources - Implementing productivity standards - Maintaining reference manuals - Implementing new procedures ▪Worked with Supply Chain leadership regarding inventory strategies, delivery targets and proper communication to all team members ensuring consistency ▪Implemented continuous improvement and lean techniques to achieve gains in productivity, delivery, employee ownership, performance, safety and quality ▪Worked with peer group with honesty, integrity and character ▪Demonstrated transparent willingness to admit failure and learn from mistakes ▪Oversaw day to day operations in receiving and shipping for US plant operations including cycle counts, physical inventory adjustments crating and shipping ▪Organized and maintained inventory and storage area(s) ▪Maintained all material identification and traceability requirements ▪Ensured that all stock issues were resolved and provided feedback to relevant managers on key performance indicators such as accuracy, performance, output and efficiency