Adviser Development Manager

• Apr 2021 - Present

Programme L&D Manager

• Jul 2017 - Jul 2019

During my two year contract at Farmlands I was responsible for developing and delivering training to support Farmlands’ transformation programme, Project Braveheart (the 5th biggest Microsoft Dynamics 365 ERP implementation in the world in terms of complexity). My key achievements included: • Completing a learning needs analysis encompassing 1400 staff and 300 business processes, across all supply chain, sales, marketing and financial functions, • Developing a learning strategy and methodology for the delivery of training based on the level of impact to teams and business functions. • Facilitating the selection and procurement of a Learning Management System and introducing on-line learning to Farmlands resulting in significant business benefits and cost reductions. • Recruiting and leading a team of technical writers and learning content creators, to develop and deliver over 750 detailed work instruction guides, a comprehensive suite of on-line learning modules and face to face training content.

L & D Advisor

• Jul 2016 - Jul 2017

Throughout my one year contract at PGGW I provided an effective learning and development consultancy to HR, Business Units and the Executive team. I led the growth and utilisation of the newly implemented Saba Learning Management System resulting in high business unit adoption and companywide learning efficiencies. Coaching participants of the Senior Leadership Development Programme through 360 degree feedback and DiSC profiles was something I enjoyed and contributed to organisation-wide capability growth. I also facilitated learning supporting the implementation of L&D, Performance and Health and Safety systems.

Training Manager

• Jun 2015 - Aug 2015

Utilising my extensive experience, I developed and facilitated an introductory sales skills workshop to build baseline capability across the newly formed Broadband Customer Service division. This was a critical component of the 2degrees Broadband product launch strategy and resulted in a consistent and superior sales and service experience for new 2degrees Broadband customers. The demonstrated success of the workshops was such that it has been adopted for use across the Mobile Customer Service group.

Change Integration & Training Manager

• Apr 2013 - May 2015

I was responsible for training & development strategy that delivered capability to support operational change. I led coached and developed a team of training specialists and subject matter experts that supported the integration of change initiatives into the operational business. To ensure that change initiatives were fit for purpose I sourced and developed talent who worked alongside project teams and assist with process development and documentation. Engagement of key stakeholders and management of critical communications ensured implementation success

Training and Development Manager

• 2002 - 2013

• In this role I was responsible developing and implementing training and development strategies with various scope and focus. I implemented training programmes for internal Telecom business units with audiences up to 300 staff. Leading and developing a team of consistently high performing Learning Specialists was a rewarding part of this role. Building and maintaining strong relationships with internal and external stakeholders to ensured successful delivery of projects and change initiatives. I developed and implemented capability frameworks and competency matrices. I am also experienced in competency based training methodologies and in the development and delivery of e-learning and on-line solutions.

Training and Development Specialist

• 2000 - 2002

Training Consultant

• 1998 - 1999

Information Services Trainer

• 1997 - 1998

Business Administration and Computing Tutor

• 1996 - 1997