Experience

Matheson

• United States
• Truck Transportation
• 100 - 200 Employee

• Director of Postal Operations

  • Feb 2019 - Present



U-Haul

• United States
• Retail
• 700 & Above Employee

• AREA DISTRICT VICE PRESIDENT – U-HAUL BUSINESS CONSULTANTS, INC.

  • Feb 2014 - Oct 2018

  Accepted a performance-based promotion from Marketing Company President to turnaround underperforming operations in North and West Texas operations, including 1,500 employees (60 direct reports, 26 Field Managers), 78 stores, 7 marketing locations, and 3 repair shops. Accountable for leading efforts to improve revenue, profits, market share, and employee morale.KEY CONTRIBUTIONS:⇒ Improved employee job satisfaction surveys 23% (78%-96%) by transforming an inefficient, unfocused organization into top-performing teams delivering seamless region-wide service. ⇒ Trained and mentored three managers; all were promoted to District Manager positions.⇒ Analyzed daily P&L performance across all parts of the business. Provided feedback and advice to teams on improving operations, revenue performance, and customer service. Worked with Corporate Attorney and HR Director to mitigate and resolve Human Resource-related issues.⇒ Delivered expertise as a key player in property and building purchases. Conducted due diligence and financial analysis to determine investment risk.⇒ Promoted organizational growth by spearheading the purchase of eleven new properties in 2018.⇒ Supported managers at city hall meetings, zoning meetings, construction meetings, and independent dealer meetings. Participated in or directly facilitated presentations at selected meetings.

• MARKETING COMPANY PRESIDENT-U-HAUL OF CALIFORNIA

  • 2004 - 2014

  Brought on board to lead startup regional operations. Managed all aspects of daily operations including budgeting, P&L analysis, staffing, payroll, and inventory control, while overseeing 160 employees (20 direct reports), eight stores, and four area Field Manager routes.KEY CONTRIBUTIONS:⇒ Implemented U-Haul policies and programs at all locations.⇒ Interviewed, hired, trained, and developed top-tier employees for marketing staff, Area Field Managers, General Managers, and Shop Supervisors.⇒ Collaborated with four Area Field Managers weekly to grow dealer network and expand market share.⇒ Grew dealership accounts from 60 to 85 (41%) in one year through improved route plan execution.⇒ Drove fiscal year net profit from $1.5 million to $2.1 million, a 40% increase.Maximized rental performance and managed equipment repair expenses by effectively monitoring daily truck and trailer rental fleet activities. ⇒ Performed regular facility and showroom walk-through inspections to ensure company guidelines and expectations were met.⇒ Led community outreach program, working closely with municipal leadership to open new locations.



Roadway Express, Inc.

• DISTRICT OPERATIONS MANAGER

  • 2000 - 2004

  Held accountability for managing all daily operations. Directed transportation services, driver training, and vehicle maintenance programs to support the operating plan and overall business goals. Ensured company policies and procedures were being followed by District and facility employees in the most efficient way possible.KEY CONTRIBUTIONS:⇒ Set performance expectations; coached and counseled all direct reports in an effort to meet operational expectations; and administered employee discipline as necessary.⇒ Achieved cost savings of $1.2 million in year-over-year district damage claims by improving processes and procedures.⇒ Planned and organized a children’s charity golf tournament raising over $20,000 annually for five consecutive years.⇒ Held weekly shift and training meetings to improve quality of the work and customer satisfaction.⇒ Conducted facility audits to ensure compliance with company standards and ISO 9002 Certification.⇒ Trained employees on handling and resolving issues that affected productivity, safety, regulatory compliance, and customer satisfaction.⇒ Worked with local management teams to develop and implement cost-saving solutions.

• TERMINAL OPERATIONS MANAGER

  • 1992 - 2000

  Earned and accepted a promotion as a result of achieving superior production and efficiency results in only two years. Directed and managed all activities related to drivers and dockworkers at End of Line facilities. Utilized resources to move freight in the safest and most cost effective manner to meet or exceed customer expectations.⇒ Developed and implemented daily delivery plan maximizing equipment, manpower, and other resources to ensure effective and efficient operations and properly completed work assignments.⇒ Supervised all activities of drivers and dockworkers, ensuring the efficient loading and unloading of trailers and productive pick-up and delivery of freight at customer locations.⇒ Monitored operations to guarantee the necessary resources of labor, equipment, and time were available to all employees, allowing maximum productivity of operations staff.

• DOCK SUPERVISOR

  • 1990 - 1992

  Planned, directed, and controlled all available resources to ensure timely, damage-free loading and unloading of freight. Ensured work was performed according to company-approved policies, procedures, and standards.⇒ Oversaw and coordinated dock operations; delegated job assignments, set crew levels, and dispatched city and road drivers.⇒ Enforced company policy and procedures, and ensured compliance to OSHA and company safety regulations.⇒ Identified and led process improvements across all areas of the facility.⇒ Provided a clean, safe environment for all personnel and visitors.