Experience

Investa Garden

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director Of Operations

  • Jul 2022 - Present



Aisle Rocket

• United States
• Advertising Services
• 100 - 200 Employee

• Quality Assurance Lead

  • Oct 2020 - Present



Ternary Developments

• United States
• Software Development
• 1 - 100 Employee

• Business Development Specialist

  • Feb 2022 - Oct 2022

  - Developed and executed a strategy for discovering and securing new business opportunities either locally, regionally, or nationally. - Developed negotiation strategies by evaluating risks and potentials. - Assessed potential third party clients in terms of income potential and mission fit. - Adapted new business strategies in accordance with the types of clients already secured by the company. - Created a business development database in order to evaluate performance and organize client and prospective client information. - Fostered beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhancing organization reputation. - Architected new strategies to penetrate multiple industries simultaneously to increase month-over-month sales goals.



CSG

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Nov 2017 - Mar 2019

  - Assisted in implementing a universal customer portal by restructuring the client’s multiple brands encompassed under one company. - Managed all Apple related QA, formulating next steps for developers, and structuring implementations aimed to boost revenue on Apple Platforms. - Developed customer retention policies based on customer business needs to maximize customer loyalty. - Investigated daily workflow errors up to 300+ allowing increased customer retention and loyalty for clients. - Operated routine certification tests on client critical application workflows focused on diagnosing any errors. - Coordinated with Scrum Master to facilitate user acceptance criteria for QA testing on developer completed tasks.



ValueNet, a division of Accurate Group

• United States
• Real Estate
• 1 - 100 Employee

• Vendor-Client Specialist

  • Aug 2017 - Oct 2017

  - Directly managed home appraisers across over 8+ states ensuring timely completions of appraisal reports. - Processed 200-500 appraisal reports daily to conserve vendor lag time on queued appraisal reports. - Analyzed home data reports provided by inspection companies and public records to create accurate appraisals (Data Analysis). - Developed and maintained key relationships between local vendors, clients, and appraisers creating a long-lasting ecosystem of cooperating members for present and future businesses.



Trinity Global Holdings LLC

• Greater Chicago Area

• Operations Analyst

  • May 2017 - Aug 2017

  - Audited bond portfolios and valuation packages on a bi-weekly basis to maintain accurate reports. - Analyzed investor and Advisor Investment reports screening any and all actions to minimize risk and liabilities for the firm. - Developed business rule compliance operations including Data Operations and cybersecurity per Securities and Exchange Commission and National Futures Association regulations. - Cultivated and maintained healthy relationships with current and prospective clients to capitalize on earning the trust of clients.



IGS Energy

• United States
• Oil and Gas
• 700 & Above Employee

• Home/Commerical Energy Consultant

  • May 2016 - Jul 2016

  - Directly managed 10,000+ customer accounts - Prospected both warm and cold leads to generate new business - Demonstrated products and educated customers on energy options to reduce overall utility charges - Closing percentage 10% above company average - Generated 100+ referrals utilizing network marketing techniques - Directly managed 10,000+ customer accounts - Prospected both warm and cold leads to generate new business - Demonstrated products and educated customers on energy options to reduce overall utility charges - Closing percentage 10% above company average - Generated 100+ referrals utilizing network marketing techniques



Loyola University Chicago

• United States
• Higher Education
• 700 & Above Employee

• IT Helpdesk Technician

  • Aug 2014 - Oct 2015

  - Provided end-user technological support to Faculty, Staff, and Students both via phone and in person.- Improved efficiency through documenting solutions and procedures.- Required extensive knowledge of the university and all of its departments, including their various functions and locations.- Employed excellent communication skills to support faculty, staff, and prospective students.- Assisted callers with information regarding on-campus events, directions, admissions, and other campus knowledge.- Served as first level support for students, faculty, and staff for all of Loyola’s applications.- Trained newly hired employees.- Coordinated with other Information Technology departments.- Used an extensive ticketing system to document and record all phone calls and work orders.

• Resident Network Technician

  • Aug 2014 - Oct 2015

  - Required comprehensive knowledge of Windows, Mac, and Linux operating systems, including troubleshooting and installation.- Provided onsite and remote end-user support for all Operating Systems.- Diagnosed and repaired machines infected with viruses, rootkits, malware and other malicious software.- Gained experience troubleshooting hardware, software, telecommunications, server side issues, mobile applications, VPN, and data recovery.- Assisted students with network registration for various devices and solved issues when necessary, including IP, DHCP, and DNS configuration errors.- Provided end-user support to a campus of over 17,000 members.



Lake Forest College

• United States
• Higher Education
• 400 - 500 Employee

• Research Assistant for the Department of Economics and Business

  • May 2015 - Aug 2015

  - ​Identified varied informal financial services in urban and rural areas of China - Assessed applications of economic development theories for varied global NGOs - Assessed the types of aid given from different Global Organizations - ​Identified varied informal financial services in urban and rural areas of China - Assessed applications of economic development theories for varied global NGOs - Assessed the types of aid given from different Global Organizations