Experience

Garmin Australia

• Australia
• Consumer Electronics
• 1 - 100 Employee

• Technical Support Analyst

  • Jan 2020 - Present

  Assisting users with android, windows and iOS platform updates Maintenance and ongoing support for end users using Microsoft Excel, Oracle, Atlas and company online database of resources Provide after sales technical support to end users in relation to applications and usage Reviewing and troubleshooting hardware and software related issues. Providing first contact resolution and a higher level of customer service for basic and complex technical issues via emails and calls. Escalation of issues to the appropriate T2 and T3 levels Documentation and report building on Jira End user assistance and conflict resolution and negotiations Demonstrated technical skill and experience working in CRM technologies such as Atlas, Oracle and Jira.



Service Stream Energy & Water

• Technical Service Consultant

  • Oct 2018 - Jan 2020

  Risk assessment, safety measures and procedure at all times Collection of gas meter data for monitoring and research purposes Quality assurance and testing of company resources efficiently Gas meter inspections and verification before going ahead with the job Disconnection of gas meters using state of the art safety procedures Reconnection and inspection of gas leaks in the property Getting approvals from clients within set time-frames Retrieving available data from the system and updating when necessary Reconfirming client information and reporting back to head office. Maintaining a database of customer feedback and complaints for future reference.



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Customer Service Associate

  • Sep 2013 - Aug 2014

  Responsible for handling inbound end user customers within set time frames. Responsible for providing First Call Resolution & adhere to customer service best practices. Enter customer data and other relevant information into call center database or other data repository, as required. Escalation of customer issues via complaint management system to relevant divisions for timely resolution. Participate in individual and team trainings and meetings to ensure knowledge is up-to-date & to share knowledge with team members.